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Soul Red Crystal Metallic

Old 04-28-2018, 01:53 PM
Junior Member
Join Date: Apr 2018
Location: cornwall
Posts: 1
Default Soul Red Crystal paint chips problem

I have had the same problem. I bought a brand new top of the range CX5 last September 2017, within a month there were stone chips on the bonnet with the base coat showing through. The top layer of paint has chipped off completely and so the yellow metallic base coat was showing. Now I have driven 12,000 miles and 7 months later I have counted 46 locations all over the car body where the top layer of paint has chipped off. I have owned and driven a variety of cars mostly Fords over the last thirty-five years and seen nothing like this. To suggest it is the drivers fault is ridiculous. Clearly they have experimented with a coloured laquer layer for the top coat and it hasn't worked, the fault is with the manufacturer and they need to rectify it. What I recommend is we get the Automobile Association or RAC involved or some kind of independent body to inspect the cars and take the matter further on our behalf. I took it to the dealer and showed them and they tried to polish it out with a spray and cloth with no result. On top of that they cant locate the soul crystal red touch up paint, which is a blessing in disguise really. Can you imagine what it is going to look like five years down the line with touch up paint all over it? I am very please with the way the paint looks and the whole driving experience is great but considering we paid extra for this special paint it clearly should not be chipping off in the first few months of use, if ever. Mazda should repair the cars, or replace them at their own cost, the motorist is clearly not to blame.

Last edited by chuangzu; 04-28-2018 at 02:24 PM.
Old 05-13-2018, 05:06 PM
Junior Member
Join Date: May 2018
Location: Pennsylvania
Posts: 3
Default 2018 CX-5 Soul Crystal Red Paint Chips

I'm 59 years old and I've had over 50 cars in my lifetime. I have never ever seen paint chips like this. There's something definitely abnormal about this paint and I'm sure Mazda is well aware of it. obviously I should not have 15 paint chips all over the front of my car from just driving on the highway over the past month and a half.. I even looked for a front bra for this car and can't find one from any manufacturer. I'm hoping that Mazda will do the right thing and correct this problem and either repaint these cars or let us turn them in and get a different color. I want to see immediate action by Mazda. Here's the crazy thing. I'm thinking about buying a beat-up car just to drive back and forth to work and only use this car for around town!! Can you believe it, I have spent so much money on this car and now i have to buy another car because I'm concerned about how bad this cars going to look in a very short time!!! Yes touch up paint does not do the trick it's just a quick fix as to protect the spot, but it will not match. If Mazda doesn't fess up soon as to the issue and and resolve this with its customers I hope the government will step in somehow. Again I am 100% sure that Mazda was well aware of this problem before selling one of these vehicles. Shame on you Mazda.

Last edited by Nabisco; 05-13-2018 at 05:10 PM. Reason: Spelling
Old 05-13-2018, 07:06 PM
Junior Member
Join Date: Mar 2018
Location: Squamish, BC
Posts: 1
Default Soul Red Crystal

Hi all-

After complaints to my dealership, and Mazda Canada- I received a reply from Mazda Canada, that they were aware of the problem, and that I should contact them again by end of June and provided a service number....

Not holding my breath - but hope they have some options and/or compensation.

Please note I have had the car repainted in spots- and although a great paint job- quality work- it is not even close to the original red...

Ive never seen anything like it.

Keep the pressure on Mazda- they’ll come around if they value their customers.

Otherwise the CX 5 has been an incredible car.

Old 05-14-2018, 04:53 PM
Junior Member
Join Date: May 2018
Location: calgary
Posts: 1
Default Paint chips

At 4000km I noticed several chips in the soul red paint of my 2016.5 CX5. Now at 7000km I think there’s gotta be over 100 chips. First visit to the dealer resulted in a shrug and “call Mazda Canada, maybe they will care but probably not.” So I did follow up through their website. The dealer called me back in to take photos of the issue and expressed his surprise at their interest. I am livid with them as I took the car into another manufacturer and asked for a trade in value as I’ve lost confidence in the CX5 and just want to offload it. I was quoted ~10k less than I paid 6 months ago!! I vowed to rain pain on them if this was not resolved to my satisfaction (proper trade in value on new vehicle) but truthfully I don’t even want another Mazda product. Sad as I had a Mazda3 for 14 years and it was a truly stellar vehicle - also red!! If we can band together to gain some traction here we should. I feel deceived and now angered by their response.
Old 05-14-2018, 08:43 PM
Senior Member
Join Date: Oct 2015
Location: Madeira, Ohio
Posts: 133

I'm glad that my soul red CX5 is a 2014 without all these problems. Beautiful color, but I wouldn't have paid extra for it.
Old 05-18-2018, 11:16 AM
Junior Member
Join Date: May 2018
Location: indian harbour beach, fl. 32937
Posts: 8
Default 2018 cx5 soul red ctystal

I bought my cx5 2 months ago today a paint expert in our area showed me how cheap Mazda was they did not paint the door jams to match the rest of the car he showed me the different in paint color between the outside of car and the door jams have anyone else seen this difference on their cx5 he said they probable saved $300 on each cx5
Old 05-18-2018, 01:20 PM
Junior Member
Join Date: May 2018
Location: Waterloo, Ontario
Posts: 1

Originally Posted by patjoe View Post
good luck to you on a trade I've reached the end I think with Mazda and all their BS I have put it to the BBB in Kitchener ON. next step is I will contact Mazda Canada one more time then I am going to the Media.
Hi Pat,
My wife and I are having the exact same problem with our Soul Red 2018 CX-5. Was just wondering if you had made any headway with Mazda Canada. We really enjoy driving this car, but we had no idea we'd be having sort of this issue with the paint of all things.
Old 05-18-2018, 02:25 PM
Junior Member
Join Date: May 2018
Location: Pennsylvania
Posts: 3
Default 2018 Red Crystal Red

I contacted Mazda and discussed this issue in detail. So now my complaint is officially in the system but that was a week ago and no reply to date. I feel the best way we are going to get traction is to have this hit social media and Nation news. So let's keep screaming about this and hopefully Mazda will react.

Last edited by Nabisco; 05-18-2018 at 02:25 PM. Reason: Spelling
Old 05-18-2018, 02:55 PM
Junior Member
Join Date: May 2018
Location: Pennsylvania
Posts: 3
Default Soul crystal red CX-5 paint chips

Well this is a coincidence as soon as I just posted my last reply about my 2018 Mazda CX-5 soul crystal red paint chip issue I received a call from Mazda North America as to reply to the call that I made last week. So there's no real update as far as a resolve but I was told that Mazda is aware of the issue and this issue is part of discussions that are ongoing as we speak. So it appears to me that at some point in the near future Mazda will provide an update as to a course of action. More to come hopefully.
Old 05-24-2018, 07:49 AM
Junior Member
Join Date: May 2018
Location: New Jersey
Posts: 2

I've been a long time Mazda owner and purchased the soul crystal red CX5 last April. I thought maybe I had hit some rocks on the road that I didn't recall. Then I started noticing more chips around the car. I have them on the hood and a couple places on the body as well. I'm disappointed but I hope Mazda will stand by their customers. This is clearly a defect that needs to be addressed. I'll be filing a complaint with my dealership and Mazda USA.

KK in NJ

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