2016 Steering Wheel Leather VS 2017+

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#21

01-27-2019, 09:41 PM

Ed Pelaez

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Join Date: Jan 2019

Location: FL

Posts: 5

Quote:

Originally Posted by MattMJB0188

So I called today and Mazda corporate told me there is a TSB for this issue. So she called up the dealer and the dealer said as long as I meet the criteria under the TSB they'll replace it. I just cannot exceed 36K. I'm currently at 35,250, so I think I'll be okay until my appointment on the 29th.

What was the number that you called for this. I'm pushing 35400 miles and would like to see if I can get my peeling steering wheel replaced

#22

01-27-2019, 10:15 PM

grim_reaper

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Join Date: May 2012

Location: Queensland Australia

Posts: 7,436

Mazda USA really are tight ***** on warranty. In my market, until mid last year, warranty was 3yrs unlimited km's. Then it went to 5yrs unlimited kms.

You guys are really hard done by.

#23

01-28-2019, 07:28 AM

MattMJB0188

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Join Date: Jul 2018

Location: Chicago, IL

Posts: 39

Quote:

Originally Posted by Ed Pelaez

What was the number that you called for this. I'm pushing 35400 miles and would like to see if I can get my peeling steering wheel replaced

My advice is do it NOW. I called two dealers by me and they were both booked a week and I drive so much I couldn’t wait. Had to find a dealer 2 hours away, but they got me in right away and gave me a loaner. They will not do anything if it’s over 36K. Now my dealer was willing to diagnose at 35.700 and then repair after 36. It was all worth it though.

#24

01-28-2019, 11:21 AM

MattMJB0188

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Location: Chicago, IL

Posts: 39

And at first I called Mazda Corporate and they called the dealer and explained the TSB. Its funny how so many dealers dismiss stuff until you tell them there is a TSB for something.

#25

01-28-2019, 11:27 AM

Ed Pelaez

Junior Member

Join Date: Jan 2019

Location: FL

Posts: 5

Quote:

Originally Posted by MattMJB0188

And at first I called Mazda Corporate and they called the dealer and explained the TSB. Its funny how so many dealers dismiss stuff until you tell them there is a TSB for something.

Gotcha . 800-225-5500 is that the number that you called as far as Mazda corporate ?