Tyre wear on UK Mazda5
#61
03-23-2007, 06:27 PM
RE: Tyre wear on UK Mazda 5
I'm really frustrated now......
Had the car on a 4-wheel alignment jig today, at a tyre specialist I wassent to by the Mazda dealership in Bolton,and the verdict was that the front left wheel was TEN MINUTES out of specification. For the non-mathematicians out there, that's one-sixth of a degree.
The remaining 3 wheels were spot on (give or take a minute or two)
The technician is adamant that the front tyre wear is not a function of mis-aligned wheels (well, wheels that are aligned to the Mazda specifications) so I took this information back to the dealer, and the advice I received was to change the tyres at my own expense and wait to see what happens. Er, I think I know what will happen, they will wear on the inner edge, surely? The dealer has promised to let Mazda UK know the situation.
I attempted to contact Jon Smith at Mazda UK myself several times this afternoon, but he was never available.
I'll keep you all posted.
Dave.
Had the car on a 4-wheel alignment jig today, at a tyre specialist I wassent to by the Mazda dealership in Bolton,and the verdict was that the front left wheel was TEN MINUTES out of specification. For the non-mathematicians out there, that's one-sixth of a degree.
The remaining 3 wheels were spot on (give or take a minute or two)
The technician is adamant that the front tyre wear is not a function of mis-aligned wheels (well, wheels that are aligned to the Mazda specifications) so I took this information back to the dealer, and the advice I received was to change the tyres at my own expense and wait to see what happens. Er, I think I know what will happen, they will wear on the inner edge, surely? The dealer has promised to let Mazda UK know the situation.
I attempted to contact Jon Smith at Mazda UK myself several times this afternoon, but he was never available.
I'll keep you all posted.
Dave.
#63
03-23-2007, 07:31 PM
RE: Tyre wear on UK Mazda 5
ORIGINAL: Minty
This problem is totally unacceptable and I thought I would post on this forum to let other sufferers of this in the UK know that I am going to raise this with Which? (I am a member). I will also consider raising this with Watchdog as well. Anyone else interested doing the same?
This problem is totally unacceptable and I thought I would post on this forum to let other sufferers of this in the UK know that I am going to raise this with Which? (I am a member). I will also consider raising this with Watchdog as well. Anyone else interested doing the same?
Dave.
#64
03-24-2007, 09:59 PM
RE: Tyre wear on UK Mazda 5
Hi folks,
Just found this forum, thread and problem on my own Sept '06 2.0 TD Sport. I have the standard Dunlop SP sport 205/50/17.My rears are wearing, approx 2mm left on the inner edge, but my fronts are goosed at 10k! Wearing in inner (slick) and outer (tread visible but only just)edges, but fine in the middle on the front, inner only at the rear. I took the car to my supplying dealer this am and the technician thatI spoke to commented that this was a known fault and that he thought Mazda replaced the tyres and claimed the money back from the tyre company. A more senior tech then came out, gave me the customer service number for MMUK and said that, again, itwas a known issue and that it was because the tyre's compound was too soft!I've never heard such rubbish. Looking at my own car, it's clear by the naked eye that the camber on all wheels is set to have the wheels away from vertical at rest. Wish me luck. I'll post again on Monday when I have called the lovely Nicole!
Just found this forum, thread and problem on my own Sept '06 2.0 TD Sport. I have the standard Dunlop SP sport 205/50/17.My rears are wearing, approx 2mm left on the inner edge, but my fronts are goosed at 10k! Wearing in inner (slick) and outer (tread visible but only just)edges, but fine in the middle on the front, inner only at the rear. I took the car to my supplying dealer this am and the technician thatI spoke to commented that this was a known fault and that he thought Mazda replaced the tyres and claimed the money back from the tyre company. A more senior tech then came out, gave me the customer service number for MMUK and said that, again, itwas a known issue and that it was because the tyre's compound was too soft!I've never heard such rubbish. Looking at my own car, it's clear by the naked eye that the camber on all wheels is set to have the wheels away from vertical at rest. Wish me luck. I'll post again on Monday when I have called the lovely Nicole!
#65
03-25-2007, 08:50 AM
RE: Tyre wear on UK Mazda 5
Any chance of resizing the photo - it makes the thread very difficult to read due to the width.
#67
03-27-2007, 08:31 AM
RE: Tyre wear on UK Mazda 5
Just spoken to Inte at MMUK who didnt need any help in understanding the tyre wear problem. She was quite aware that there had been many complaints about it and that Mazda were looking into the problem. She did say that there was no standard Madza solution to the problem. Some folk were getting new tyres, others a percentage towards replacements.
She fully understood the safety issue of driving with dodgy tyres and kids in the back.
Anyway lodged an official complaint, got a ref number and now waiting for standard letter and a call from my dealer to let me know what next.
Will keep you posted.
PS Hi Inte, glad you found our thread, please pass on our regards(???) to all at MMUK
She fully understood the safety issue of driving with dodgy tyres and kids in the back.
Anyway lodged an official complaint, got a ref number and now waiting for standard letter and a call from my dealer to let me know what next.
Will keep you posted.
PS Hi Inte, glad you found our thread, please pass on our regards(???) to all at MMUK
#68
03-27-2007, 10:04 AM
Hi folks,
Latest udate, having spoken to the service manager at the dealer is thatI have to take the car in this pm to be checked. He reckons that Mazda will only pay for a proportion of the tyres, which seems to be in line with what most people have experienced thus far. He did say though that there is now a Mazda Technical bulletin out with regard to this issue. He stated that this was very recent and he wasn't sure if the fix that it contained had been tried out on many vehicles. Next installment later!
STOP PRESS!
I'm just back from the dealer. The service manager had in his hot little hand a Mazda TSB which he was kind enough leave in my eyeshot! It came to the dealers via email today and details a fix for the REAR tyre wear issue, ie, excessive wear on the inner sode of both rear tyres. The fix involves resetting the rear toe in by 2mm and replacing the tyres, with the usual cost to the owner and the % of the tyre left from new being covered by Mazda, but based on the new tread depth at new asbelow,with a new variant of the OEM Dunlop SP sport which has a different compound and now starts out with 8.3 mm of tread- standard high performance low profiles tend to have 7mm at new. This doesn't solve any of my problems- my fronts are both worn on inner and outer edges- he suspects a tracking issue, but expects them to be replaced asa "courtesy, and my rears have about 2.5mm left on the inside edge and as such aren't bad enough to be replaced yet (his suspision, no info from Mazda yet, but given their usual tack...). It is important to note though that the fix is available up to and including 25000 miles- this is stated clearly in the TSB.
I hope this helps some of you out there to get these issues sorted once and for all with the minimum of further hassle!
I'll post again when I know more about my own situation
Cheers for now
Latest udate, having spoken to the service manager at the dealer is thatI have to take the car in this pm to be checked. He reckons that Mazda will only pay for a proportion of the tyres, which seems to be in line with what most people have experienced thus far. He did say though that there is now a Mazda Technical bulletin out with regard to this issue. He stated that this was very recent and he wasn't sure if the fix that it contained had been tried out on many vehicles. Next installment later!
STOP PRESS!
I'm just back from the dealer. The service manager had in his hot little hand a Mazda TSB which he was kind enough leave in my eyeshot! It came to the dealers via email today and details a fix for the REAR tyre wear issue, ie, excessive wear on the inner sode of both rear tyres. The fix involves resetting the rear toe in by 2mm and replacing the tyres, with the usual cost to the owner and the % of the tyre left from new being covered by Mazda, but based on the new tread depth at new asbelow,with a new variant of the OEM Dunlop SP sport which has a different compound and now starts out with 8.3 mm of tread- standard high performance low profiles tend to have 7mm at new. This doesn't solve any of my problems- my fronts are both worn on inner and outer edges- he suspects a tracking issue, but expects them to be replaced asa "courtesy, and my rears have about 2.5mm left on the inside edge and as such aren't bad enough to be replaced yet (his suspision, no info from Mazda yet, but given their usual tack...). It is important to note though that the fix is available up to and including 25000 miles- this is stated clearly in the TSB.
I hope this helps some of you out there to get these issues sorted once and for all with the minimum of further hassle!
I'll post again when I know more about my own situation
Cheers for now
Last edited by virgin1; 11-25-2009 at 12:43 PM.
#69
03-27-2007, 04:00 PM
RE: Tyre wear on UK Mazda 5
Ooh, just for a minute you had be quite excited there Iain, until I read REAR tyres. Doh !
I have spoken to Jon Smith at Mazda UK again, and he has arranged for the Bolton dealer to take a set of tread depth readings later this week, I think that it is finally recognised that there is a genuine problem with front tyre wear too.
Iain,as I said further up the thread, my dealer was positive that the front tyre wear was down to tracking, but the fancy machine proved them wrong. I'll be interested to hear how your tracking checks out.
More soon......
Dave.
I have spoken to Jon Smith at Mazda UK again, and he has arranged for the Bolton dealer to take a set of tread depth readings later this week, I think that it is finally recognised that there is a genuine problem with front tyre wear too.
Iain,as I said further up the thread, my dealer was positive that the front tyre wear was down to tracking, but the fancy machine proved them wrong. I'll be interested to hear how your tracking checks out.
More soon......
Dave.
#70
03-27-2007, 07:17 PM
RE: Tyre wear on UK Mazda 5
Sorry Dave,
I just read your reply to my post, read it again and realised, after a bit of thought that I've given you a bum steer here. The reason that my fronts aren't covered by this TSB is that they are worn onBOTH edges. WhenI spoke to the chap at the Dealer, he said that they would not be covered by a waranty claim, but he would look ata good will or courtesy replacement andhave the tracking checked. He did seem to indicate the same regime for the rears would apply if the wear was on the inside edge only at the front, ie, 2mm toe in adjustment and replace the tyres with the new spec dunlops. I also thought that i was almost the only one with front tyre issues. I feel better now i'm not alone! I would speak to your dealer in the morning and tell him you know about the TSB and see what transpires! What canI say, it was late in the day and I'm easily confused!
I just read your reply to my post, read it again and realised, after a bit of thought that I've given you a bum steer here. The reason that my fronts aren't covered by this TSB is that they are worn onBOTH edges. WhenI spoke to the chap at the Dealer, he said that they would not be covered by a waranty claim, but he would look ata good will or courtesy replacement andhave the tracking checked. He did seem to indicate the same regime for the rears would apply if the wear was on the inside edge only at the front, ie, 2mm toe in adjustment and replace the tyres with the new spec dunlops. I also thought that i was almost the only one with front tyre issues. I feel better now i'm not alone! I would speak to your dealer in the morning and tell him you know about the TSB and see what transpires! What canI say, it was late in the day and I'm easily confused!