Stalled while driving on highway (2024)
Senior Member
Joined: Oct 2018
Posts: 10,726
Likes: 236
From: Northern California
I can't speak for specific contracts between an independent Mazda dealer and Mazda, but in Michigan the first part is not accurate. A Class A or B Dealer in Michigan must provide "prompt corrective" service and maintenance to a vehicle of any brand purchased at that dealer or any vehicle sharing a brand advertised as for sale by the dealership. If the dealer chooses not to have a registered onsite repair facility, they must contract with a service facility within 10 miles of the dealership. The only car meeting the criteria to refuse service is a salvage or rebuilt title. MCL MVC 257.14
Besides he was quick to notice you, nor I live in the state the OP does and he also highly recommend to talk to the dealership management first and then next step MAZDA Corp USA.maybe I should post that last picture again from your last response you posted in another thread? LOL
We consumers can never know what is going on "behind the scenes" of any dealership.
For any major vehicle issues (and other major purchases) I always contact corporate in addition to the local dealer.
On several occasions on new motorcycle purchases, corporate has made good to me, when the dealer wanted to do nothing (after claiming they had contacted corporate when they hadn't).
One place was so under handed (they never used to be) that corporate even threatened revocation of their products if they didn't fix my issue.
I learned after my repair that the dealership's son had taken over the business, wasn't a businessperson and was the cause of the issue (with others as well).
6 months later corporate yanked their products and the shop closed.
Additional experience has shown to me that it can pay to be nice to corporate folks. I once received two case fans (replacement and a spare) for a 4-year-old Digital Storm gaming PC whose fan had failed long after warranty. These were very expensive case fans made in Germany not sold to the general public.
I contacted corporate telling them how much I liked the product and how could I purchase a new case fan and the person I spoke with said he would send me the info.
A week later I received two fans free of charge with a nice note from the person I spoke with plus a note from the fan manufacturer on how to contact them directly should I ever need another.
Same with a very expensive Samsung washing machine which we had issues with. Local store wanted to do nothing I called Samsung corporate, and they were aware of the issue and said they would take care of it. The next day the local chain store called me back and said they would pick up the washer and that Samsung had given me full credit for another washer at the store and that I could choose whatever brand I wanted.
For any major vehicle issues (and other major purchases) I always contact corporate in addition to the local dealer.
On several occasions on new motorcycle purchases, corporate has made good to me, when the dealer wanted to do nothing (after claiming they had contacted corporate when they hadn't).
One place was so under handed (they never used to be) that corporate even threatened revocation of their products if they didn't fix my issue.
I learned after my repair that the dealership's son had taken over the business, wasn't a businessperson and was the cause of the issue (with others as well).
6 months later corporate yanked their products and the shop closed.
Additional experience has shown to me that it can pay to be nice to corporate folks. I once received two case fans (replacement and a spare) for a 4-year-old Digital Storm gaming PC whose fan had failed long after warranty. These were very expensive case fans made in Germany not sold to the general public.
I contacted corporate telling them how much I liked the product and how could I purchase a new case fan and the person I spoke with said he would send me the info.
A week later I received two fans free of charge with a nice note from the person I spoke with plus a note from the fan manufacturer on how to contact them directly should I ever need another.
Same with a very expensive Samsung washing machine which we had issues with. Local store wanted to do nothing I called Samsung corporate, and they were aware of the issue and said they would take care of it. The next day the local chain store called me back and said they would pick up the washer and that Samsung had given me full credit for another washer at the store and that I could choose whatever brand I wanted.
Again I have to mention we only know one side of the story, and unless we actually read a service write up that's all it is at this point a story of an unhappy Mazda owners in their view poor experience at a dealership?
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Junior Member
Joined: Dec 2023
Posts: 6
Likes: 0
From: MN
Thanks everyone for their thoughts and advice on this. Good news is that I called and left messages for the service manager and called Mazda corporate today. I was very polite and had a nice conversation with corporate and they assigned me a case manager. I agree being cordial and polite is always good at least and see if I can get them to work with me. The dealer called back today and decided to keep my car a while longer and have an employee drive it back and forth to home about 25 miles away (I agreed). I think this is the best way to hopefully have a positive resolution and see if they can reproduce the problem. So fortunately I still have their loaner and am hopeful to get an answer and not have to try legal action unless a last resort.
Again I appreciate everyone's thoughts. I'll post if I find out what they determine is the cause of this problem.
Again I appreciate everyone's thoughts. I'll post if I find out what they determine is the cause of this problem.
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Junior Member
Joined: Dec 2023
Posts: 6
Likes: 0
From: MN
HI folks. I thought I would give an update on this issue---my 2024 CX5 stalled twice within 3 days while driving on the highway after about 600 miles on the car (a message even came up saying to shift it into park, which of course I didn't do given I was going at highway speed). Fortunately I was not in heavy traffic and was able to get to the shoulder and turn off the car and restart it. Obviously this could be a very serious issue if in heavy traffic and the car stalled on the the highway.
I want to give a shout-out to the Rochester, MN Mazda dealership from whom I bought the car. It has been at their shop now for 5 weeks (they gave me a loaner). They have been unable to find the problem and have worked with the Mazda engineers as well. After multiple discussions with them, they had an employee drive it back and forth to home and put on about 150 miles--and it did not reproduce. However given the significance of the issue and that I am a loyal Mazda customer who also bought my previous car from them and had all the service work done there--they are replacing it with a new one of the same trim level and color. I pick it up tomorrow and will have to go through all the paperwork again and get things switched over--but it is a great outcome.. Fortunately I did not have to go through the whole lemon law process. That is good service.
I'll be curious to see if others have this problem going forward.
I want to give a shout-out to the Rochester, MN Mazda dealership from whom I bought the car. It has been at their shop now for 5 weeks (they gave me a loaner). They have been unable to find the problem and have worked with the Mazda engineers as well. After multiple discussions with them, they had an employee drive it back and forth to home and put on about 150 miles--and it did not reproduce. However given the significance of the issue and that I am a loyal Mazda customer who also bought my previous car from them and had all the service work done there--they are replacing it with a new one of the same trim level and color. I pick it up tomorrow and will have to go through all the paperwork again and get things switched over--but it is a great outcome.. Fortunately I did not have to go through the whole lemon law process. That is good service.
I'll be curious to see if others have this problem going forward.
Senior Member
Joined: Oct 2018
Posts: 10,726
Likes: 236
From: Northern California
It is always a good read to seeing a happy ending.
It also really pays to keep up o all your services while under warranty and even after. Not to mention buying a previous vehicle from the same dealer does carry weight in getting more problem resolved.
It also really pays to keep up o all your services while under warranty and even after. Not to mention buying a previous vehicle from the same dealer does carry weight in getting more problem resolved.
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