Mazda CX-9 This larger SUV adds a V6 option, as well as more cargo room, to the CX-7 option.

Mazda CX-9 Signature Infotainment Center Problem

  #1  
Old 10-20-2016, 05:54 PM
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Question Mazda CX-9 Signature Infotainment Center Problem

Proud owner of a brand new 2016 CX-9 Signature. Bought it 6 weeks ago, this is my third and most beautiful CX-9 so far.

Love everything about this car only one thing bothers me, the infotainment system reboots itself from time to time, mostly of course when you need it, like driving with the navigator. It happens very randomly, the screen goes black for a while, then the Mazda Logo appears, system is booting up and then displays the main screen. This whole thing takes about 1 to 2 minutes, sometimes the music keeps playing (XM) and sometimes it just stops playing (USB).

Maps and infotainment software are up to date, OS Version is 58.00.250 NA N

The dealer said it might not be a software glitch but a defective CMU, so they ordered a new one and replaced the CMU. Unfortunately the new CMU is doing the same thing

I have never experienced something like this with my two previous model CX-9s. Does anybody experience the same problem or have an idea of whats going on?
 
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  #2  
Old 10-20-2016, 06:12 PM
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I had a couple of random reboots.

Your firmware is NOT up-to-date!

My dealer installed updated CMU firmware (version 59.00.441) last week and I haven't had an issue since.

(This should take about a half-hour and is done at no expense to you.)
 
  #3  
Old 10-20-2016, 06:32 PM
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Thank you!!! Will call the dealer first thing tomorrow morning.
 
  #4  
Old 10-28-2016, 03:22 PM
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Originally Posted by Mazda USA View Post
Proud owner of a brand new 2016 CX-9 Signature. Bought it 6 weeks ago, this is my third and most beautiful CX-9 so far.

Love everything about this car only one thing bothers me, the infotainment system reboots itself from time to time, mostly of course when you need it, like driving with the navigator. It happens very randomly, the screen goes black for a while, then the Mazda Logo appears, system is booting up and then displays the main screen. This whole thing takes about 1 to 2 minutes, sometimes the music keeps playing (XM) and sometimes it just stops playing (USB).

Maps and infotainment software are up to date, OS Version is 58.00.250 NA N

The dealer said it might not be a software glitch but a defective CMU, so they ordered a new one and replaced the CMU. Unfortunately the new CMU is doing the same thing

I have never experienced something like this with my two previous model CX-9s. Does anybody experience the same problem or have an idea of whats going on?
There is lot of reports in Mazda247 forum regarding the random reboot of the infotainment system. I experienced the issue myself as well.

Solved by removing sync of sms/email between unit and smartphone.

BTW your unit is not updated. you have an old firmware/software version.
 
  #5  
Old 11-13-2016, 01:12 PM
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Originally Posted by Mazda USA View Post
Proud owner of a brand new 2016 CX-9 Signature. Bought it 6 weeks ago, this is my third and most beautiful CX-9 so far.

Love everything about this car only one thing bothers me, the infotainment system reboots itself from time to time, mostly of course when you need it, like driving with the navigator. It happens very randomly, the screen goes black for a while, then the Mazda Logo appears, system is booting up and then displays the main screen. This whole thing takes about 1 to 2 minutes, sometimes the music keeps playing (XM) and sometimes it just stops playing (USB).

Maps and infotainment software are up to date, OS Version is 58.00.250 NA N

The dealer said it might not be a software glitch but a defective CMU, so they ordered a new one and replaced the CMU. Unfortunately the new CMU is doing the same thing

I have never experienced something like this with my two previous model CX-9s. Does anybody experience the same problem or have an idea of whats going on?
Update:

In Mazda247 forum a couple of users updated the system with the new firmware. The reboot issue dissapear but now they don't have the option to disable/enable the tachometer from the HUD.
 
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