TSB re 2021 Mazdas
Last edited by Callisto; Oct 15, 2022 at 10:56 AM.
WHAT IS A TECHNICAL SERVICE BULLETIN (TSB)?
Mazda USA Official Site | Cars, SUVs & Crossovers | Mazda USA (custhelp.com)All TSB actions are an addendum to the Mazda Workshop Manual and are distributed to Mazda Dealers for Mazda technicians only. Mazda TSBs are not recalls or Special Service Programs and are not an indication that a defect exists with your vehicle. In addition, Mazda cannot send a TSB to a consumer or third-party repair facility. If you are a consumer or third-party repair facility, you can purchase a workshop manual from the parts department of your local Mazda Dealer, or access technical information via www.mazdaserviceinfo.com.WHAT IS A TECHNICAL SERVICE BULLETIN (TSB)?
Mazda USA Official Site | Cars, SUVs & Crossovers | Mazda USA (custhelp.com)All TSB actions are an addendum to the Mazda Workshop Manual and are distributed to Mazda Dealers for Mazda technicians only. Mazda TSBs are not recalls or Special Service Programs and are not an indication that a defect exists with your vehicle. In addition, Mazda cannot send a TSB to a consumer or third-party repair facility. If you are a consumer or third-party repair facility, you can purchase a workshop manual from the parts department of your local Mazda Dealer, or access technical information via www.mazdaserviceinfo.com.
Do you have any idea how valve stems works? And I don't mean generically or by attempting to look up how they work on the internet. ROLMAO Don't answer that I will just need to correct you in the end! That is a question of what the failed indicated in the TSB are "may" and not all. And once again your reading comprehension about technical information is the worst, I have ever seen in a forum member. The TSB says MAY effect some models as outline by the representing VIN and production information?
MAZDA does not know that there is a large volume of problem and again you have no idea the understanding of TSB's. And lastly you lack the knowledge of how recalls are done. I have seen nothing yet that suggest we will see any recall on this TSB unless more updates are established and some actual numbers relating to the problem.
Ya see "buddy boy" those so-called defective valve stems have yet to have a superseding part number and a recall and or warning not to use or sell them ( I looked and did not see one yet? That doe not definitive only mean has likely not happened yet? DUA!! LOL
Last edited by ctbale; Oct 15, 2022 at 02:24 PM.
The dealer will get 4.4hrs pay from mazda if the dealer decides it qualifies as a warranty repair. Its not that bad of a job really, done it a few times on similar engines. Just detail oriented
Got a response from Mazda customer experience team this morning. I think I’ll sit back for a couple of weeks then find a dealership with a loaner policy.
Hey Callisto, does the fix described in the TSB look like a complex affair to you?It looks like something that would challenge a NASA engineer, to the less mechanically sophisticated amongst us, like me.
Mazda response here:
“Thank you for contacting Mazda Customer Experience Center.
My name is xxxxxxx and I am a case manager, you would have to take your vehicle for a diagnosis. You can let the dealership know you have a case open with Mazda.
Thank you for being a Mazda customer and have a great day.
If you have any questions in the future, you can reach me directly using the number and extension below. “
Hey Callisto, does the fix described in the TSB look like a complex affair to you?It looks like something that would challenge a NASA engineer, to the less mechanically sophisticated amongst us, like me.
Mazda response here:
“Thank you for contacting Mazda Customer Experience Center.
My name is xxxxxxx and I am a case manager, you would have to take your vehicle for a diagnosis. You can let the dealership know you have a case open with Mazda.
Thank you for being a Mazda customer and have a great day.
If you have any questions in the future, you can reach me directly using the number and extension below. “
Last edited by ctbale; Oct 15, 2022 at 02:26 PM.
I have done this job on similar engines and if I "may", like to throw in some input. Its not a difficult job, but you have to have a high attention to detail. I would get it done if it was my car for sure because if it's not consuming oil now it will be in the future. It's a known defect and it will go south on you eventually. But my input is I would somehow find out from the service writer if they have a technician that's done it before because it's always better to have a guy that's got some familiarity with popping off springs and rocker arms. Most of the work is just getting to the valve cover. After that it's not too bad
You can not force a auto manufacture or dealership to do a service procedure unless it is authorized unless you are going to pay for it. And then later attempt to get reimbursed(qualified) . Go for the answering the question of an experience TECH see how that works out for you at a dealership. Especially when the TSB already started a specific Technician. Regardless of who may have the experience MAZDA stated to sign off it must be a specific technician. I will agree that if excessive oil is entered into the combustion chambers there will be other less than positive effect on parts. But that TSB does not seem to be a concern at this point and those other parts are covered under the standard warranty.
I did look up the labor time and it shows 3.75 hours warranty labor time and retail 4.50.
The other time I stated earlier was for a complete head replacement. I guess my way of doing a problem like on this MAZDA engine is removing the head and replacing it or having the head completely rebuilt.


