What I have read for the most part is DEALERSHIPs independently replacing the questionable broken sunroofs. This is not necessarily the auto manufacture warranty but a dealership that will replace a part and then submit it to the auto manufacture and hope they will get reimbursed or it comes directly out of their allowable amount of replacement parts that are credited to the dealership. I have not read anywhere actual dealerships that did cover them get credited for the replacement exactly described as the specific part in this case the sunroof glass? Just because it says on a dealership invoice warranty replaced only mean that the dealership "THINKS" it is a warranty and they can still be denied that from the auto manufacture. And for those sue happy the submission of a invoice from a dealership that show it was replace as warranty is also the dealership themselves that thinks it is a warranty. So that invoice if challenged the dealership can show that the auto manufacture rejected claim as not a warranty covered item. This is part of the things a dealership agrees to when they become authorized dealers of a auto manufacture.

This means you all should be "kool" when you talk to your dealership and plead your case with them so they will give you a courtesy replacement on a questionable warranty that has not been anywhere in the world established as defected material of installation?

 

Replacing the sunroof at our cost. CX-5 is JUST under one year old therefore not eligible for warranty replacement. Inspection and oil change last week did not involve sunroof, although they did wash the vehicle (nice!).
it would be nice to see a one year sunroof warranty in the future and/or fix the problem!
Thank-you everyone for your valuable advice!

 

What do you mean about it not being eligible at under 1 yr? The bumper to bumper warranty is 3yr/36k...

Still don't get all this mumbo jumbo about it not being covered. How is this any different from another part of the car failing? If the leather fails during the 3/36 period it gets replaced. Sunroof glass isn't a wear and tear item (at least I have never seen it listed as such in the manual). It should last the life of the car. Now - if one drives under something which strikes the roof/glass and breaks it, that is another story, but the sunroof should be designed to withstand normal use which would include driving in hot, or cold, weather / rain, snow etc. Unless the dealer can prove it was caused by something the owner did, I don't understand how it wouldn't be covered- especially since this seems to be a decently common occurrence.

 

You keep pushing as if this is a defect... Please show any actual documentation based on the over about (guess)1 hundred thousand(plus/plus) vehicles that have sunroof that any auto manufacture has shown that the sun roof on their production vehicles have a defect.

It really simple a glass breaking is not covered under MAZDA warranty. Go look at the details of yours or contact the warranty department.

 

Why would a sunroof under normal operating conditions spontaneously break on a 2020 or 2021 car? How exactly would one show it is or isn't a defect? Do you seriously think all of these failures are caused by something striking the glass of the sunroof?

 

... dodging my last response?

Find some real information that is at least tangible to post.

I have dealt with customers with broken sunroofs. attorneys, insurance companies on the subject and a couple of auto manufactures also a few engineers and myself did some playful testing breaking sunroofs in an auto salvage yard so at least I have some frame of reference by direct experience.
Have you even had a sun roof break?

I attempted to give a plausible explanation how the glass could break. But you and a couple got that info deleted. Besides you didn't understand it anyway based on your response about it!

 

Now my reply was deleted. No idea why as it was a direct reply to you with no personal attacks...

Trying to remember what I posted...

I did not "dodge your question". I have no way to show it was or wasn't a defect in the glass itself or in the way the sunroof was installed in the car. There are too many of these stories on this forum alone to be a coincidence though. Something is up which causes this to happen out of the blue. I refuse to believe it just happens to be something randomly striking the sunroof and breaking it. I have yet to read one where the poster said they saw something coming and then the glass broke - it is always random with nothing unusual noted by the person who posted.

I have never had a glass sunroof break and I have had many over the years. Just lucky I suppose. Does this make a difference?

 

1) Yes you did dodge my question!
2) I posted how and why it could and likely happens. It was deleted and you responded to it with nonsense!
3) vehicle's get hit with rock and pebbles debris, etc., all the time and most always the driver never knows until looking at the vehicle.
4) looking at the total number of reports of broken sunroof in actuality there is less then claims of defective OEM tires.
5) No one has a warranty replaced sunroof directly from an auto manufacture that on the claim indicates defect that I can find anywhere.
Now my last response was deleted so try real hard to get the BIG picture the moderators are watching this thread and what both you and I are posting

FACT :YOU personally have no experience in a broken sunroof.
FACT: I do have experience in broken sunroofs (plural)
FACT you really having nothing to contribute in this thread worth while?
FACT: I have lol

This response I am keeping in case I need to cut and paste it here

 

First off, I am sorry you had this happen, of course it shouldn’t. But faulty logic here. It’s a lot like saying “I never had a heart attack until I did”. Not “luck” either - even if 10% of all vehicles had exploding sunroofs you would be unlikely to have it happen even after owning ten cars. Mazda is hardly the only maker with the problem either, it is an industry-wide issue and no one has a solution.

https://www.consumerreports.org/car-...nger-overhead/

https://www.motorbiscuit.com/if-you-...could-explode/

https://autoglassmn.com/blog/78-prot...oding-sunroofs

 

Dick Guldstrand has had a few factory production cars that had to duck tape the windows because they would blow out at some speeds. True they were over 199 mph but never the less this goes back to my deleted suggestion of a possible reason some of the sun roofs may be blowing out from unnoticed impacts. Please note that in every case someone was at least at highway speeds of 55-75mph. Nuff said beyond, this if some of you have not figured out where I was going with this there is no sense schooling anyone that does not want to LEARN!
And please don't let that I have a Aircraft Structural Analysis and Modification Certification influence what you think of my responses in this thread.
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CarpeDiem excellent response !