Hi Info Hunter, I'm glad you got your issue resolved with Mazda. Was your car NZ new or a Japan Import? It seems Mazda NZ are not being as helpful for Japan Imports.
Does anyone have contact details for Mazda Japan?

 

Hi Webmite,

I'm also currently trying to resolve these problems on my import. So far Mazda NZ have said not our problem, tho I am currently penning a letter with push back as I think this is a huge safety issue to have all these cars driving around.
Mazda Japan will direct you to contact Mazda NZ unfortunately. I have tried to find a contact for them to discuss this issue but all I've found so far is a generic email, and their recall website states to take vehicles into their local dealer or if residing overseas to contact your local manufacturer.

However, I have been speaking with a lawyer and they've said I should be covered by Consumers Gaurantee Act and the import dealer should be liable. Obviously they also don't want to pay so have tried pushing back saying no, so we may end up at MVDT yet.

Hopefully you have better luck than me!

 

Grey imports are covered by Manufacturer issued Recalls. Known defects, not covered by Recalls are unfortunately only covered in their original market. That's the downside of grey imports.

 

Mazda Japan have issued the recall under my chassis number, so I expected someone would be responsible for the repairs - according to Mazda NZ and the importer its me. Short of shipping my car back to Japan I am at a loss.

Mazda's advice was to get the parts examined, but this would come at our own cost and I am assuming that is going to cost a large sum anyway, and then given some of the parts it will end up needing to be fixed before being put back together.

A very expensive lesson in why not to buy an import. Also a harsh way to learn not to expect Mazda NZ to support any import owner.

Has anyone had their car examined for the faults and can give me a rough pricing?

 

Rebekah, what is the actual fault or symptom with your CX-5?

If its the headgasket, there is no recall Issued by Mazda Japan or Mazda NZ or Mazda Australia for this. As much as it sucks,

 

fault I think is multiple - but basically car started out with warnings of oil pressure abnormalities but despite being plugged into diagnosis things (sorry for my tech terms haha) they couldnt find any reason for it as the warning would go away just as suddenly as it came.
Then it turned to transmission, warnings for transmission and the engine performance decreased slightly and the car would stop changing gears randomly. Did service and replaced the trans fluid, problem came back, so changed it again and it seemed to fix. Still seemed a little less responsive but no lights etc.
began having braking issues, mainly when parking.
Suddenly it decided the new warning was a general engine issue (sorry cant remember wording off top of head) and along with this came the car throwing itself into limp mode or stalling whilst driving or attempting take off from intersections. You can feel and hear it whine and struggle with acceleration constantly.
mazda have put this & the brakes down to the vacuum pump needing replacing.

One of the Japanese recalls specifically mentions vacuum pump.

 

Depending on vin range ( chassis number), Vacuum pump is covered for some vehicles, unfortunately not all.

 

Has your vehicle been to a Mazda dealership for diagnosis?

 

I used my chassis number on the mazda japan site and it came up- does that mean mine is included or is there a second check part?

It's been to my local Mazda - they diagnosed it as needing an service, when that didnt work they re-diagnosed as the vacuum pump.
They wont look further unless I pay more. After already forking out for 3 visits and a service I'm reluctant to let them lose unless I absolutely need too as I'm not exactly flush for cash to throw at it.

 

Have you spoken directly to Mazda NZ for assistance?