And that is the issue, I have had issues with my problem being lost in translation by the SA many times. If they don't know how to express what I tell them to the mechanic, what good are they? I don't see the industry all of a sudden starting to train the SA's better....

Now of course for a customer coming in for an oil change or other basic maintenance, an SA is fine. But if you have a quirky issue with your car which will require diagnostics, it seems talking directly to the mechanic would be a easier.

 

ooooooh reeeeealyt?? So first they are a waste of time for you but than they are ok for basic service? What's the difference? Its all about getting the information and passing it on to the appropriate people that will be performing the service! I am here to tell you that if a customer was allowed to go into the service area even for a simple oil and filter change they would be asking question about their car to the person doing the service!
It is not cost effective not to have a service writer in most automotive service business, Go to Firestone or even Sear when they were still around. Who did you see...a SERVICE WRTITER! Generally speaking in higher volume service business it is especial to have a service writer this way the mechanics and auto techs are not constantly pulled away from a job they are doing(which is a distraction) to answer and talk to customers. You really want a Tech pulled from your brake job several time to anser quests from people? Think about that for a minute real hard. Not having a service writer at dealerships and some shops would translate into a higher operating coast and more people bitching about the cost of labor to get work done on your vehicle.

I am sure we have some business owners that must do customer service-related issue that can explain this better for you. Or maybe journey out of the labor end and start a business that you have a service that requires a shop. See how that works out for you than return to a this forum and post that it is better to pull a mechanic on the clock to come up from the service bay and talk to customers. LOL .

IDK when I go to any medical service, dentist, private doctor, optometrist, oh wait even my VETERTANARY I have someone taking the basic information before I can see the professional. These people are "service writers" in a manor of speaking! It next to imposable to just ask to see a Doctor for a quick question! NOT GOING TO HAPPEN in most all cases.
Next thing will read is that an EMT which is in a way is a service writer, as they take the basic information on the way to the hospital and pass that on to the hospital should wait and have the doctor directly talk to the patient, and that the staff at the hospital not takes any information and just get the doctor let them figure it out.. LOL

I am not going to fence with members on a subject its obvious to anyone reading by their responses have little to no knowledge about the subject of running a dealership or automotive service center.

 

"I am sure we have some business owners that must do customer service-related issue that can explain this better for you. Or maybe journey out of the labor end and start a business that you have a service that requires a shop. See how that works out for you than return to a this forum and post that it is better to pull a mechanic on the clock to come up from the service bay and talk to customers. LOL ."

There you go Chickdr19, an excellent suggestion! Why don't you go ahead and start your own business, it doesn't matter what kind, as long as it requires a service shop w/mechanics. Run that business for a couple of years and then come back here to report back to us how it all worked out.

Here's another good suggestion, why not employ Callisto for your service writer? He's the best there is, right?

 

Lol! So true.... Unless you have a career in the automotive business you have no business posting on the forums! We should make this a rule, eh?

 

Yup we need one more of the usual guys for the make up of the 3 .....(see below)
Once again nothing of value to contribute on this forum lately or on this thread except to come to threads I post on post your BS. Its easy any member can go to members posting history of any member. LOL

Please at least post some relevant to the thread or some of the posting that you have some expense directly with or in this case how to run a dealership or shop without a service writer and not have it effect your business profits or operating expense! LOL
You both did read that I said I wish dealership gave better training to their service writers correct. Or are you blind to only reading what you want from response to see that in some respect there is some agreement about a service writer less then quality work?

 

"Yup we need one more of the usual guys for the make up of the 3 .....(see below)"

Three? I thought that you said there were six?

Clearly, you have knowledge of the automotive industry. I can't speak for everyone here but my problem with you is the way in which you chose to share that knowledge with us here.

Can you not be so damn condescending each and every time you reply to nearly everyone? Do you understand the definition of that word? If you didn't post in what you call 'your style' I would have no issues with you and I wouldn't feel the need to reply to your posts in the way that I do. Keep it up and so will I.

 

Ok well fair enough but , this is the way I speak ITRW. If you have been around "GEARHEADS" and Tracks you would understand we pull no punches. Either you are a BSr or you know what the frick your talking about. I have never been one to look at what I say as anything except helping and sharing what is for the most part empirical in nature and verifiable with real facts and data. I also seldom guess at anything and if I do I state it clearly. And I never recommend in any subject matter if it be a service procedure or a part that I have not personally used or done the service on.
I can tell you world wide my collogues don't feel the same way about forums like these and think it is a waste of time seldom do they participate on them in the capacity I do because either no one listens or I get members that would rather argue with me or suggest that I am to coarse in my posting verbiage? I cant win. But I will look a little more before I post. No promises.

 

We are now living in a world where truth/facts don't matter, conspiracy theories are believed to be real and lies are the norm.
It was just a matter of time before it infiltrated all walks of our lives including the local dealers and the majority of forums.
This is a fact, except for those who believe in alternate facts (see what mean ).
As for service writers/managers, they are a great asset.
But like any profession, they are only great if they know what they are doing.
Most competent dealerships, at least the ones I've used, will use an older mechanic for that position.
Which is what happened with my uncle, a great mechanic, but who had physical limitations when he got older.
His transferred willingly to service writer/service manager which reduced the mechanics time that was wasted listening to customer rattle on like they were mechanics.
That resulted in increased profits, exemplary customer service and better pay and work conditions for the mechanics and the rest of the shop.

 

Back to the subject of oil for the turbos. Our CX-5T is going in to the dealer for another 6 month service. They insist on using non synthetic oil. What is the lowdown on this? I suppose if it's changed twice a year, it's ok. But isn't semi or full synthetic much better for the engine? Is the dealer just being a cheapskate?

 

Mazda Owners Manual:SKYACTIV-G 2.5T Use SAE 5W-30 engine oil. Mazda Genuine Oil is used in your Mazda vehicle. Mazda Genuine 5W-30 Oil is required to achieve optimum fuel economy. Only use SAE 5W-30 oil “Certified For Gasoline Engines” by the American Petroleum Institute (API).
The manual does not stipulate between conventional, synthetic blend, and full synthetic options.

Best oil for an engine is "subjective" and depends on how often it is changed, what the vehicle is used for, how it is driven, and the climate it is driven in.

It is your choice to decide which oil you wish to use so long as it meets API SAE 5W-30 specifications.