2021 Mazda CX-5 nav card issue

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#11

10-25-2021, 04:59 PM

Raf73

Junior Member

Join Date: Oct 2021

Location: South Carolina

Posts: 6

Quote:

Originally Posted by UABGTguy

Having the same issue with my recently purchased 2021 GTR, except that I actually bought the dealer card ($200 my cost). Took it in for this issue last Saturday (10/23/21). Dealer service can't see any problem, lot # of card is good, upgraded the firmware, let the vehicle run for an hour, with no issues, diagnotsics showed no codes. Sunday morning, it reboots again! I'm taking the card out for the remainder of the week per their suggestion, then I'll report results back to them. They are the largest Mazda dealership in the state, but according to them they have never seen this problem on the new models, only on older ones.

But when you take the card out does it stop rebooting over and over? Please say yes. LOL I just bought a card, not here yet, but if it messes up I don't want to have to make that long trip to the dealer. We had to go out of state to find a Mazda dealer!

#12

10-25-2021, 05:52 PM

UABGTguy

Junior Member

Join Date: Dec 2019

Location: Alabama

Posts: 6

The one day I took it out so far, no reboots. I'm going to remove it again when I get to the parking lot today, and leave it out, and see what happens!

#13

10-25-2021, 10:12 PM

Raf73

Junior Member

Join Date: Oct 2021

Location: South Carolina

Posts: 6

Quote:

Originally Posted by UABGTguy

The one day I took it out so far, no reboots. I'm going to remove it again when I get to the parking lot today, and leave it out, and see what happens!

Please keep me posted!
Thanks!

#14

10-26-2021, 09:38 AM

chickdr19

Senior Member

Join Date: Sep 2019

Location: North of Atlanta '21 GTR

Posts: 985

Quote:

Originally Posted by UABGTguy

The one day I took it out so far, no reboots. I'm going to remove it again when I get to the parking lot today, and leave it out, and see what happens!

Very strange. I bought mine off Ebay as well. No issues so far in over 3k miles.

#15

10-26-2021, 01:13 PM

Raf73

Junior Member

Join Date: Oct 2021

Location: South Carolina

Posts: 6

Did you get yours recently? I know that seems like an odd question seeing as you only have 3k miles, but it would take me 6 months or longer to accumulate that many miles!

#16

10-26-2021, 03:07 PM

chickdr19

Senior Member

Join Date: Sep 2019

Location: North of Atlanta '21 GTR

Posts: 985

Bought mine in May. I only had 2k miles until last week when I had to do a 1k roundtrip for business...

#17

11-08-2021, 08:04 AM

chris82079

Junior Member

Join Date: Nov 2021

Location: Connecticut

Posts: 2

Now I'm worried...just got a card off ebay. I'm a new turbo carbon edition owner. @Raf73 i go through over 3k a month. That's why i got the cx-5. i was racking up miles on my gli. 26k in 7 months!!

#18

11-08-2021, 12:56 PM

chickdr19

Senior Member

Join Date: Sep 2019

Location: North of Atlanta '21 GTR

Posts: 985

What are you worried about?

#19

11-08-2021, 02:06 PM

UABGTguy

Junior Member

Join Date: Dec 2019

Location: Alabama

Posts: 6

Update; took the card out for almost a week, and used Apple Carplay; no reboots. Put it back in after that and had 3 restarts / black screens on startup in one week. Found a post here about cleaning the contacts on the card with a pencil eraser. I cleaned the card, re-inserted it last Saturday; the car had an error at startup and reloaded the nav data. I've driven it Sunday and today, and had no reboots, and the startup is quicker. The issued seems to be bad connectivity at the contacts.