You are right and a little wrong at the same time. This happens because the sunroof tilts forward and uses tempered glass, not laminated like a windshield. I am 100% right and no one can argue. I have more credentials than anyone here and I am never wrong. 🤣

The part you are wrong about is the attempt at remedy. It isn't a defect a dealer should be handling. You might find a dealer that eats it as a customer satisfaction and repairs out of the kindness of their heart. But it really has nothing to do with them. This is a comprehensive insurance claim. Mine shattered on a 2020. I filed a claim and 3 weeks later had a brand new working sunroof and thanks to my $0 comprehensive deductible paid nothing.

 

You are wrong and that was already discussed and even a few did a none controlled test and showed that tempered glass in the sunroof area did not prevent impact fracturing. It only reduced the fragment glass which btw is still even in sunroof a safety feature. But please post your information Data content so we can see who what and where this conclusion was established and who what and where the theories were physically tested.

I hate break it to you most have no clue even some auto glass companies that there are many degrees of quality in glass. As long as they meet the OE specification and safety standard certification that's all they know.

As for credentials well that we know is a humorous joke but I still like reading when you post it.

At times my colleges and friends over the decades , my marketer and many automotive industry business owners and part developers I often talk to often ask why bother on forums they don't and some have more credentials, certification and hands on decades of experience and education then myself in the engineering and auto mechanical field of study.

 

Thats not accurate and I am not sure why they told you that. but two sides to every story. You can request that they escalate it and if they just wont you can yourself. I bet they did not put that in writing regarding your service invoice did they.
No matter they obviously are aware Mazda is going to directly deny the claim.
And suggesting the LIED! Really how old are you , wait don't answer that I am reading between your responses to think about that answer at this point!
As for your NEGATIVE assessment about your Mazda dealership for an engineer you are not very worldly intelligent are you? As I posted dealerships are independent businesses. Do you understand the WARRATY terms and agreement that they their specific contract is with MAZDA.... here let me answer that NO! So you have no clue what their "bank dealer warranty service independently through the dealership is do you? NOPE! So a Mazda dealership does not have to escalate any warranty if said item does not fall under the terms of the WARRANTY or has a history of already being a warranty denied from other dealerships customers.

So basically I feel sorry for any member that is also a customer of the dealership you went to that has to read "SOR GRAPES POOR ME" about there WARRTY denial on something that has not been in any way established as a warranty issue!

As a new member you are on a roll dude.... I love this as it adds to better information on the subject for anyone to read and not follow your lack of understanding what is and is not a WARRATY and what and is NOT a universal problem ?

Maybe you should go post about brakes prematurely wearing out and Mazda denying those claims as well. LOL There is a thread for that as well. lol

Dude did you not read I suggested you can take it directly to MAZDA so why not and please post the response on this thread when you get it !

This thread and your posting at this point is so entertaining after you stated being an engineer. As they say in many case "takes one to know one" and yet I can't know it from what you post!

 

There is no one who can stop you from contacting Mazda corporate. (easily found emails below)
They will still admit no fault as of this email there have been zero confirmation that the exploding sunroof is caused by defective material or workmanship.
Not sure why you are even posting on this as you clearly indicate you have insurance for just such a situation which would pay for the repair and did so.
As an engineer you could spend your time and resources on trying to prove it was defective material/workmanship.
You would also realize you also have to prove it was not caused by any type of impact which is I indicated before, has not yet been proven in any of these small number incidents.
Contact Us at Mazda Canada: Here’s how | Mazda Canada
customerassistance@mazdausa.com
​​

 

didn't read the whole thread...does anyone know the cause of this issue?...seems to happen with tinted roof glass...i know for a fact that the tellurides are having this issue probably much more than mazda from what i have been seeing on the telluride forum

 

There are 5 major sunroof manufacturers in the automotive industry (and an assortment of smaller ones).
I have no idea who supplies which automotive manufacturer in any given year or if anyone has ever researched what particular manufacturer made the "exploded" sunroofs or if they all had.
Tellurides (Kia's) are not CX-5 (Mazda's), and you can infer nothing from comparing the two as they are manufactured in different countries and factories.
There has never been a definitive cause found for exploding sunroofs.
An impact causing the issue has never been ruled out in any of the cases.
Consumer Reports is the only study I've found, they indicate 859 reported incidents among all manufacturers in the past twenty years.
Which means it as an insignificant number compared the total numbers of vehicles manufactured with sunroofs.

 

Well I dislike when members compare platforms, with like concerns how can you effectively do that? You cant! It also goes without saying if you read my responses the numbers don't work and are not accurate for the exact amount.

The glass for most auto manufactured is manufactured from contract companies but still follows the Engineering specification and material used from the OE. Some countries like USA and Canada, and Germany to name a few require replacement auto glass be certified.

The number one problem is none of the sunroof that where broken (to use the best descriptive word) had all the ga
lass removed and then examined. Until that happens (which it has not as of this post) no one is likely to be able to conclusively state the cause of the damage. There were some small pieces that were examined by one company, and they were looking for micro compression fractures to theorize it was a framing issue but found none from the several sample they inspected.

so we are just going to go on about this every time a new member joins and responds about their sunroof and how they felt it was a defect because they read it on the internet forum or fakebook (not a type-o) ,or other social media portals. LOL

 

not a huge amount but sounds like the quality of the glass has gone downhill...the tellurides have awfully weak windshield glass as well...i have seen plenty of threads with this issue on that forum...

never had a sunroof in any of my previous vehicles...this will be the first but i wish it didn't have one...haven't needed it and probably won't use it

https://www.classaction.org/kia-sunroof-lawsuit

https://lemberglaw.com/kia-telluride...roof-problems/

this one...
https://www.consumerreports.org/car-...nger-overhead/

 

OMG are you that naive about lawyers Sueing companies??? ROLMAO

NONE of those law firms are going to win anything. It has been a decades old knowledge that many law firms are ambulance chasers. Geeeeezzzzzz Dude wake to empirical information and not post "ridicules"!

The quality of automotive glass has actually become better over the decades with how they are manufactured. If you do not understand this then there is where you should look for empirical and well verifiable factually based information !

Don't be part of the problem adding bad information on forums. ! Be more inelegant informed member or human

 

on our 3rd telluride windshield...first one didn't make it through the first winter...small chip spider cracked vertically and horizontally across the whole windshield both times...but sure glass is getting better, right...carry on...