Why do you think I posted this online?

If this is a recurring defect, then people are free to respond with their experiences. If this only happened to me and it was a freak accident, then I'd have gotten crickets.

However, it seems that this is actually much more common than 1% according to the manager at my dealership. This is a known issue that they've seen a lot of.

 

So far, there has been zero proof provided by anyone that this is a defective part.

 

No you are wrong.

Forums are not an accurate place for numbers of any kind of event . And YES ai am correct at the 1%. You are new so I can understand you not knowing things about members. **You can find out about me if you are interested but to place why you are wrong in a better perspective....
if like most on a single platform will often join more then one forum and report the same thing so your insolated incident looks like not one but now 2. So if you are good at statical math than you can understand why forums are not the place to get accurate numbers.my lines of business several technical and industry updates and periodicals pertaining to the Automotive industry. This subject of sunroof glass has come up so few times and always the same. NO testing in a controlled environment nor have any auto manufacture or aftermarket glass manufactures found and defect that can be related to spontaneous glass fracturing as well the platform models engineering specification as well the manufacturing controls have been scrutinized and looked at and at this time nothing was found to be a manufacturing flaw in the sunroof or the frames that secure the sunroof glass.

Simple enough for you?


ASE

**
What do you do or have done for a living - Mazda Forum - Mazda Enthusiast Forums


RhymesWithPenny sincerely please feel free to respond in that thread ^^^

 

What am I wrong about?

 

Go re-read the responses. Simple you said i was wrong it its not me ... single letter U! lol

And or you can do like most wont and post tour Mazda service denial invoice about your sunroof. You can edit out personal information/

Don't worry I don't expect this... I have ask for this at least a dozen times on a couple or more Mazda forums (and other forum platforms related sunroof glass claims) and to date in 3 years only 2 actually posted it.. That itself says something LOL

Look dude, I am sorry it happened as I said but it not a warranty at this point. Buy a new sunroof keep your invoice and then maybe in a year or so if there is any actual empirical data or that Mazda sends out a recall to have them replaced you will be most likely a credit for all or part of your out of the pocket expense. ..Subject to the terms of the recall or warranty acceptance update.

I see you didn't take up the suggestion to go look and possibly respond on that other thread? Its ok I did expect that either.


I will tell you that you are wasting your typing . I am very adamant about bad un checked, true , false, rumored, speculative assuming just cuzzzzz information on forums that I participate regularly and also to help members mostly DIY with problems.

 

Is a denial of service invoice something they were required to give us?

 

I guess I will get in touch with them and request that they provide us with one.

I'm an engineer and if I were in the consumer automotive industry I would expect that people would report any issues with their vehicle to allow the manufacturer to investigate. Typically this is tracked when a person makes a warranty claim. But since my issue was not reported by the dealership and not entered as a warranty claim officially, this seemed a good place to record it.

 

In a manner of speaking any time you go to the service department they take you VIN. That means that any service from any Mazda dealership will have that history access to them.
On that denial they are not required to state why. You can ask? But a dealership is still an interpedently ly owned business so some follow the minimum service reporting information. You can request your dealership to escalate the matter or you can directly with Mazda corp. But I can tell you for a fact you are going to get denied on this issue as well. But hey if you got the time its another piece of documentation you will have for attempting to get it covered under a Warranty.

You can also contact the NTSB and report it but they at this point are not taking any side one way or another mainly because of the last few responses I posted today.

 

LOL so am I if you had taken the time to look. LOL
And more so more Automotive related experience then any average or for that matter most members on any auto forum lol

As for the reporting to dealership Mazda corp does see them, but yet again if you read my info the numbers do not support them to spend a basic 100k to do begin any of investigation based on the extremely low numbers of reports . And frankly there is no indication to completely or even slightly rule out impact fault. As an engineer this falls under a few topic, thermal dynamics, impact velocity, are my suspects. But that just me. Oh and the fact that part of what I know is about structural engineering on aircraft.

And a few platforms did. Nothing was found or did you miss that part I also p[osted today as well. You really seem to be speed reading and skipping my complete responses. LOL

 

I asked them to escalate to Mazda Corp and they said they wouldn't do that and it was impossible. I asked for contact information to do so myself and they said there was no way to contact anyone. Perhaps they just lied?

When I compare my experience with others who actually received a followup and investigation, it just seems that my dealership, Mazda North Hill in Calgary, doesn't give a damn about their customers.