Originally Posted by chickdr19

Unlikely at that mileage and age, but worth a shot.

Originally Posted by Alexmed2002

That's what I'd figure, but worth a try none the less. The cheapest fix would be to unplug the wire for touch screen behind the screen. It would require opening up the dash a little bit, but would save a lot of money.

Originally Posted by Callisto

Do not do this unless you have first read and understand the service replacement of the device and the securing parts. Otherwise it is a good chance a DIY will break something!

see a service guide if you feel froggy to do that service first.

Originally Posted by raycyrx

I'm guessing this has been posted a few time, but I could not find any threads.
What needs to be done to fix this? Software/firmware upgrade?
How much is typical?

Video of what it's doing (note, user is NOT making any adjustments while this is happening).
This is not the only thing happening, it's just the example my daughter videoed.
Changes without user input happen in all modes (music, settings, etc).
https://youtube.com/shorts/rIehz8z8So4?feature=share

Originally Posted by raycyrx

I'm guessing this has been posted a few time, but I could not find any threads.
What needs to be done to fix this? Software/firmware upgrade?
How much is typical?

Video of what it's doing (note, user is NOT making any adjustments while this is happening).
This is not the only thing happening, it's just the example my daughter videoed.
Changes without user input happen in all modes (music, settings, etc).

Originally Posted by RonBeck

I have mentioned a few times this is a Known Issue and Mazda covered mine Out of Warranty. They entire Screen must be replaced. a few hundred dollars if out of pocket.