Just recieved similar response from MUK. They will not acknowledge the uneven wear as the tyre has covered 14k miles and they claim to only expect a tyre to last 15k miles. This is regardless of the fact that the majority of the tyres still have over 4mm tread :-(

They did offer to get the alligment check as a jesture of good will, however it subsequently turned out the dealer had actually done this when the car was in for a separate piece of work last month, and they confirmed that no adjustment was required !

I have had a helpful conversation with Continental this morning over the wear, and they are arranging for someone to look at the car next week.

 

I had the tyre wear issue at 10K , large amount of wear on all tyres and Mazda replaced (I had to pay about 40%). They assured me they had rectified the issue, at 22K now I have NO tyre wear what so ever, so what ever they did worked :-). Had it 2 years now and apart from this and my wife banging in to car parks not had any issues with it. It's been a good car, though I won't get another when I change it in a year or 2. I'm hanging around for the CX-7 deisel to come out. I'm interested to Mazda did to sort the issue (Donalds at Burt ST Edmunds)

 

Well I have calmed down enough to write a civil reply to SMMT about Mazda response to them. I will say no more, just cut and pasteing it here. take from it or add as you see fit in your own cases:-
With reference to the letter I received off yourselves with the comments from Mazda about my complaint about the excessive front tyre inside edge wear. Again, Mazda are playing dumb and ignorant and deflecting any front tyre issues by referring to a historic and closed rear tyre wear problem (that I don’t have, or have mentioned). Mazda do not appear to take this code seriously or their customer service/support. Because this either shows they are changing the subject of front tyre wear to rear tyre wear on purpose (conniving and deceitful) or they have not read or looked at the pictures or tyres that have this front tyre wear (unprofessional). I want a professional qualified engineer with some years of experience of vehicle suspension design or construction to ‘investigate’ this very real and serious safety issue, I have heard of 1 incident with a Mazda 5 having it’s front tyre ‘cup’ out as it separated from the worn edge.
So, Mazda spent the best part of their response talking about, in this case, insignificant rear tyre wear and a flippant comment about the suspension being chosen because of the axle weight. Where in fact that would only dictate the strength, spring rate and damping. There are angles like castor, camber, trail and toe to consider. All of these extra values will be different if a different size wheel is thrown into the equation.
They also assume because the tyres have been replaced there is nothing to do. Let me tell you now that the new replacement tyres are showing the indications of wear on the inner edges of both front tyres (as expected). Mazda measuring and picturing the normal contact patch tread will not show up the fault. The pictures they are looking at are obviously the ones taken at the Mazda garage (not mine showing the wear). It would seem that they have purposefully ignored my pictures (if you take another look at my pictures, I can resent by e-mail if you wish) you can clearly see that the tread has gone through to the substrate material. Also ask to see the pictures they took to get to their conclusion.
Mazda did not rotate my tyres (lie). Speaking to the car provider (XXXXXXX) is not helpful for their ‘investigation’ because they may have no idea what the car looks likes or handles. All Mazda should know now is that my car provider, after seeing the pictures of the tyres and that Kwik-Fit confirmed and agreed they are dangerous to be used and authorised the replacements. They should talk to the registered keeper or driver. I needn’t argue about tread depth because it is academic and not important etc. I refuse be fobbed of with flippant unsupported excuses.
I should hope now, after reading my response to Mazda, that you will reconsider your review of this complaint and see that Mazda are ‘hoodwinking’ me and you with their response. As they were really answering my questions and complaint with respect to a rear tyre wear problem which is non existent in this case. I want them to look at this with respect to excessive front tyre inner edge wear. So .... not wishing to tell you your job but I fully expect that now; you ...should not be satisfied that all obligations have been complied with under the Motor Industry Code of Practice for New Cars.

 

I put this in the similar thread here for my 2008 UK Mazda 5 Sport:-
Well I have calmed down enough to write a civil reply to SMMT about Mazda response to them. I will say no more, just cut and pasteing it here. take from it or add as you see fit in your own cases:-
With reference to the letter I received off yourselves with the comments from Mazda about my complaint about the excessive front tyre inside edge wear. Again, Mazda are playing dumb and ignorant and deflecting any front tyre issues by referring to a historic and closed rear tyre wear problem (that I don’t have, or have mentioned). Mazda do not appear to take this code seriously or their customer service/support. Because this either shows they are changing the subject of front tyre wear to rear tyre wear on purpose (conniving and deceitful) or they have not read or looked at the pictures or tyres that have this front tyre wear (unprofessional). I want a professional qualified engineer with some years of experience of vehicle suspension design or construction to ‘investigate’ this very real and serious safety issue, I have heard of 1 incident with a Mazda 5 having it’s front tyre ‘cup’ out as it separated from the worn edge.
So, Mazda spent the best part of their response talking about, in this case, insignificant rear tyre wear and a flippant comment about the suspension being chosen because of the axle weight. Where in fact that would only dictate the strength, spring rate and damping. There are angles like castor, camber, trail and toe to consider. All of these extra values will be different if a different size wheel is thrown into the equation.
They also assume because the tyres have been replaced there is nothing to do. Let me tell you now that the new replacement tyres are showing the indications of wear on the inner edges of both front tyres (as expected). Mazda measuring and picturing the normal contact patch tread will not show up the fault. The pictures they are looking at are obviously the ones taken at the Mazda garage (not mine showing the wear). It would seem that they have purposefully ignored my pictures (if you take another look at my pictures, I can resent by e-mail if you wish) you can clearly see that the tread has gone through to the substrate material. Also ask to see the pictures they took to get to their conclusion.
Mazda did not rotate my tyres (lie). Speaking to the car provider (XXXXXXX) is not helpful for their ‘investigation’ because they may have no idea what the car looks likes or handles. All Mazda should know now is that my car provider, after seeing the pictures of the tyres and that Kwik-Fit confirmed and agreed they are dangerous to be used and authorised the replacements. They should talk to the registered keeper or driver. I needn’t argue about tread depth because it is academic and not important etc. I refuse be fobbed of with flippant unsupported excuses.
I should hope now, after reading my response to Mazda, that you will reconsider your review of this complaint and see that Mazda are ‘hoodwinking’ me and you with their response. As they were really answering my questions and complaint with respect to a rear tyre wear problem which is non existent in this case. I want them to look at this with respect to excessive front tyre inner edge wear. So .... not wishing to tell you your job but I fully expect that now; you ...should not be satisfied that all obligations have been complied with under the Motor Industry Code of Practice for New Cars.

 

You can add my name as one of those who has sent a letter along with photos to SMMT. I have had similar responses from Robert Hancock at MMUK to those previously posted i.e. blaming the dealer, ignoring photos, referring to rear supension mods etc,etc,
To publicise the issue as much as possible I have started to post "owner reviews" on various websites.

2008 Mazda 5 Sport 2.0D

 

Well enough time and miles have gone by now to give you my opinion of the Dunlop Sport Maxx replacement tyres (see page 48 post 479) on my Mazda 5 Sport petrol (2008), size 205/55 17. Stay with the Dunlop 2050. The Sport maxx are just managable in the dry and warm/hot. They are rubbish in the normal temperature, cold, damp and wet. They are potentially lethal in the latter conditions while driving over any white (yellow too) lines painted on the roads, road ironworks etc. I would expect this performance from cheap budget tyres in the range £40 to £55 each. If this performance was on my bike tyres I'd have replaced them immediately. The wear has shown in the same place on the front inner edges. However the rear tyres are mint and still show a centre ridge (from manufacture) I've covered 5000 miles. Also this poor handling can also be a symptom to of incorrect camber. I had the alignment checked 2 weeks ago and it was spot on. So... my personal view, findings and opinion are still supported by the evidence I see and feel (handling wise).
Not enough (not through to substrate yet) to get replacements. Pointless to approach Mazda as I currently still have first tyre wear complaint still under 'investigation' with SMMT.
In comparison the Dunlop 2050 were just poor in the cold and wet. If you own the car outright I would suggest modest quality tyres on front and the recommended tyres on rear. Also inflate to higher, say 38psi.
Off on Holiday now, service is due in August. I will see what Mazda garage notice during the service and check during service.... I will update about mid August. I have photographed the tyres regularly and can almost make a short movie of the wear if I can size and blend each image into the next, I may try looking into that.

 

I've got a 56 plate Sport and fear the outside of the tyres are wearing too much. Had a look at the inside and they look OK. Very worried.

 

As I started the thread for 2008 models (which has now been merged with this one in case you are confused !!) - its probably time for an update on our position.

After getting the alignement adjusted to the dealers recommended settings at 8000 miles(1mm toe in each side at the front, 1.5mm toe in each side at the rear), I had to buy two new front tyres at 8500miles before a long motorway journey due to the inside edges being in my opinion dangerous.

Rather than buy Dunlop 2050's at around £130 each I bought Falkens at £90 each.

We have now done 3000 miles on these and the wear doesnt seem too bad.

Meanwhile I had still be pestering the dealer and Mazda UK.

Unfortunately (or perhaps fortunately!) when I had taken the car into the supplying dealer to have the alignment checked due to excessive tyre wear at 5000 miles the dealer had managed to loose any paperwork or record of my visit !!!

As I result I claimed that as they had supposedly adjusted my tracking on this visit, I was not happy at having to having my alignment re-done at 8000 miles as it was out on every wheel and therfore I didnt believe they had done anything.

Thanks to the second dealer confirming this to Mazda UK, Mazda Uk agreed to pay for 50% of the tyres and for the alignment as a good will gesture for the original dealer failing to keep a record of the warranty work.

I decided to accept this in view of others expierences as I believe this was the best offer I would get.

Unfortunately Mazda still denied there was anything wrong with the car, just that they had no record of what the dealer had done - luckily for me.

I will let you know how we get on with the Falkens.

 

It took me 3 years of research to find the fix for my 2006 mazda 5, gasolline engine, driven mostly in Virginia - USA
I am not a mechanic and I had to deal with total denial coming from MAZDA USA, from mazda dealers, from tire sales people.

The 2006 model has a major engineering problem in regards to aligment on all 4 wheels; the back wheels are worse then the front!

If you take the car to be fixed, every shop and even the mazda dealer will tell you that the alignment is OK; but it is not ok!
They do it up to factory specs in the computer but the factory specs are not correct!

The toe in and the camber of each wheel is deeply negative especially in the back
look at the wheels put a construction level on each of them!
you will see how much they ar off level vertically
if you take the vertical deflection in degrees and compare it to the inside wear you will see - they are equal in size
your wheels do not sit vertically on the road so then instead of smooth rotation and normal wear, you get a dragging acction, intense wear and dangerous cupping that can lead to tire explosion and in the long run to the destruction of the entire suspension system.

you need to find a shop that will do a custom alignment with camber and toe-in anjustments based on fact not computer specs.
you will find people with experience in small shops that know what they are doing.
the shops that work on race cars, hot rods vintage cars are experts
they can even order custom arms to bring those wheels down to - 0.36 off vertically.

that is the normal number on every car (on my mazda it was -2.63)and the dealer said that it is an OK number given by the manufacturer as "whithin limit" ((((

DO NOT TRY to fix your car at tire dealers like Goodyear... they will sell you the most expensive tires they have and not fix the problem !!!
they are in the business of selling tires for a profit not giving you a hand out !!!
The best tires to go on this car are made by Michelin - it is a stronger tire that will give you more miles of use.

I hope it was helpfull and if you have questions I can give you more details
mazda is part of ford and i know ford has the same problem on some models
as a favor to all mazda owners please try to call mazda and file complains as many times as you can and spread this posting to others!

it will lead to some form of reimbursement for your time and efforts from mazda!
mazda tribute and mazda 3 has the same problem !
good luck!

 

Hello friends.
I am writing from Spain, and we also have this problem here, in my case my Mazda 5 CRTD Sportive is the 2008 model with 17''wheels.
I made a claim in Spain and Mazda says that is not possible that failure in the model of 2008 , which must be my fault.
I am in the process of complaint with Mazda and his dealer.
I made a blog where you can see how was the tires.
Regards.

http://mazda5unaruina.blogspot.com/2...estan-los.html