Hello everyone!

Here's hoping someone can shed some light on what seems to be a bizarre problem. I just brought home a CX-9 Carbon Ed. and I absolutely love it. It's been a while since I last drove a Mazda.

Anyhow, I was under the impression it came with Android Auto already but it doesn't seem so. Options under Communication only shows Apple Carplay. Nothing happens with a USB cable nor over Bluetooth. It pairs fine but that's it. I don't think there's much else to fiddle with in the settings. AA functionality has been around for some time in Mazda's lineup so I'm not quite sure why it's missing / I can't get it to work. System Software version is 11020.

Any guidance is very much appreciated. Thank you so much in advance!

 

The issue has been resolved. Software version installed was v11020, upgraded to v11022. All is well.

 

Similar issue as you, just brought the car home a few days ago trying to figure out the Android auto...May I ask how exactly did you update to the latest software version. Thx in advance.

 

I had to take it to a dealer for the update. Although Android Auto has a built-in update feature, that doesn't solve the problem. The dealer however has the necessary software / tools to perform the update.

Just check the version you have installed and if it's anything less than 11022, you're eligible for that update.

Attached is a photo of the software the dealer uses to identify what you have compared to the latest available.