I’m so sorry they are doing this and was worried about this type of outcome. Almost feels like Mazda is trying act like it’s not a thing even when so many of us are experiencing the same issue. The first person I saw posting about this had to work with her dealership to get a replacement car because they couldn’t fix it. Was hoping some how they had found a fix.

 

Been to a hospital lately…
to many people buying new vehicles and not enough people interested wanting to be trained in auto servicing. So basically it’s not just Mazda dealerships but all of them , it’s to many humans .

The other thing is you can’t go by the internet to determine customer issues. There is no controls to who and what gets posted. One person can joine 6 Mazda forums different user names with the same complaint and the single person now gets counted as 6 . Do the logical math .

Complaining on a forum about your service experience is really one sided story . Very one sided.

 

We’re customers sharing legitimate concerns about brand-new vehicles that are not functioning as expected. That kind of feedback is important, both for other owners and for overall brand accountability.

If these discussions feel frustrating, it may be best to step back rather than dismiss or minimize the experiences being shared. A more constructive approach would be to acknowledge that multiple owners are reporting similar issues, even if individual experiences may vary.

The goal here isn’t to assign blame, but to better understand what’s happening and encourage solutions. Respectful, solution-focused dialogue is what ultimately benefits both customers and the brand.

 

I deal with service customers every day … please don’t tell me how the real service world is
BTW care to post your Mazda service orders. You can mark out personal information. I will be able to understand exactly what was done and conclude besides your one sided story.

At this point it is in-fact as you claim not…but is ..a one sided story.

And you are assigning blame in your responses. As for owners having similar issues that is absolutely debatable unless they as well post the service reports.

To be sure , I agree that there may be something needing attention nothing posted indicates Mazda dealership that are independently owned business are doing or not doing improper diagnostics. You did read about who owns dealership correct? As such there are many misconceptions about what people think that should be doing as well obligated to do. Attitude is everything in any service shop be it independent or a dealership. Such things as expecting or demanding a loaner vehicle while yours is in the shop. Get real, not every dealer ship has a fleet of vehicles to loan out It is a courtesy from most dealership.

As for the interesting response about comparing miles used for checking vs how many it took for you to have the issue…..where did it state how many times and the distance Ypur Mazda was driving at one time to duplicate the issue. Post your service order or stop crying about your issue and not providing information to support your wild theories.


My thought is this must be some members first time on a vehicle forum?

BTW my guess is neglected or choose not to read all the responses on this thread or only choose the ones that supports your personal ideas how things should be done ,how soon and how you are not getting special treatment at your dealership that by your own response are attempting to resolve your possible service related issues. And again no real support to back anything without the service reports.

 

wow! You seem like a REAL GEM. Sure glad I came here & found you!
you’re right, I’ve never been on a car forum, never had the need. But just because I’ve never had an issue like this, doesn’t invalidate my issue.
I gave them info on sporadic instrument cluster failure. They had the car 3 weeks, drive 6 miles & you’re blaming me? This is entertaining.
enjoy your day!

 

I never blamed you, but you are not giving the best information to help you. As they say there are 2 sides to every story... this story from you is one way yours. There is a lot of missing information. I am not a dentist and should have to pull teeth to help people. All you are doing is pushing how long a service department had you Mazda. Let's see they may many vehicle ahead of you, your issue needs a specific service employee to look into the problem, and you are in line, they can't duplicate the issue so trying to duplicate it at random times and possibly differ service employees but then your Mazda goes to the back of the line again. That's life no matter where you go in a dealership.
Read my responses for the many reasons why this happens no matter what part of the world you live in when it comes to going to any dealership. Also and this is a big one the interesting resistance to posting the current service order from the dealership?
Funny on the forum's members inherently those with issues only want to complain and many seem like they really don't want to get answers to help them....
You need to get updates from the service advisor or service manager and if you are lucky directly from the service employee working on your Mazda. No one else. And running directly to Mazda corp will only delay your service does not prioritize it. It does not work that way. Again, read my responses to understand why that is.

Sorry but really, I could you this to look for more answers to help you?

See picture below:

 

How to Get Good Car Repair Advice
Car Repair Advice Forum= at your own risk - Mazda Forum - Mazda Enthusiast Forums

 

Just to share an update from my end, this morning I spoke with a service technician at the dealership I purchased my CX-90 from. They confirmed they’ve submitted data to Mazda and are currently waiting on guidance from Mazda’s technical team before moving forward. From what I understand, they rely on Mazda for direction in cases like this, so I’ll share any updates as they come in.

In the meantime, since these vehicles are under warranty, it may help to document each occurrence as thoroughly as possible. If you’re able to capture video when it happens, that can be especially useful to provide to the service department, along with a log of dates and details.

It’s also important to continue bringing the vehicle in when the issue occurs so there are official service records showing the concern has been reported and isn’t being resolved, even if it can’t always be replicated during visits.

I’m not a professional or legal expert, but as customers we do have rights when it comes to unresolved issues on new vehicles. Hopefully with enough documentation and shared information, we can all get clearer answers and a resolution.

 

** Not directed to any known forum member so while it may seem like a response to one its just a random response to a **fictitious member.
To educate on last repose
Dealerships are an independently owned business . You personally could own one like Toyota, FORD, Chevrolet, eve a Mazda dealership. We'll let hope you don't!
As such most auto manufacture DO NOT require they have a Factory Trained and certified service mechanic or Diagnostic technician employed. Each indecently owned dealership has their own contracted agreement with the auto manufacture that is not require by any country I am aware of but specifically in the USA to divulge the specific of that contract. Keeping that in mind (large or small brained) they may not have a Certified Mazda mechanic or one that is updated to the lates model from Mazda, or they may not employee an independently certified as an example ASE Certified Mechanic or better (ASE) Certified Automotive Diagnostic Technician (we like justifiably higher wages $$$). So, a dealership may need to contact their support contact regarding some service-related issues on new vehicles still under the factory only new vehicle warranty.
At this time there apparently is no TSB from Mazda issued to Mazda dealership first (not the public or publicly available the same time nor is it required only that it at some point be made available unless it is a standard or *SAFETY recall (safety recalls are made owner of effected model VIN and year immediately via there last contact information which is generally their current vehicle registration information by law)) about this issue and owners or other interest parties or individuals way to assume or gather from internet unconfirmed resources that there is more than their own Mazda having this at this point isolated issue

For Mazda owners, when you go to a Mazda dealership service department, they apply any service whatso ever to your personal information on your MAZDA using it VIN. This becomes a permeant record of the service any service on that VIN. In other words if you live in the USA and move to GUAM that service department in GUAM can enter you Mazda VIN and pull up every time you had any service done and what it was and any notes by the service manager service writer or the person that worked on your Mazda or information directly from Mazda corp.
Trust me it is PITA all the documents when I do a service procedure for MAZDA unlike a couple other dealership and auto manufacture other then Mazda.. Mazda like to cover their butts so to say regarding warranty services performed for their customers!

The rights you seem to be an activist for is only what your warranty covers. Lemon laws are very specific and not as cut and dry as so many think. The term I have RIGHTs get used a lot these days and I can tell you I would suggest NOT use them at your dealership. They have the legal laws that they can as an independent business regardless of a auto manufactures warranty can and sometime do refuse to do business with you. So I suggest loss your attitude or you may be travel a distance to go to another Mazda dealership and service department and when you arrive either, they will already know you or when they pull the VIN history are going to wonder why you went to them. Have fun explaining that and getting an understand response. LOL

Your last line in your respponse, I can see you gathering a pick-it line protesting outside your mazda dealership. ROLMAO
It does not work this way when it comes to vehicles with issue, and you are not being ignored or neglected you justr are pushy and want the resolve in your time whcih is NOW instead of when the problenm first must be found and then a solution how to done.

I hate to see how you are when you go to a doctor with an issue and is told we need to run tests..... my guess the same way and attitude "we have rights" something needs to be done to help me NOW! ROLMAO.

 

We are experiencing real issues with our vehicles and the way you are responding to us is inappropriate. People have every right to get this matter fixed. I shared the information provided to me by my service department in case it might be useful for the other owners.

You aren’t our technicians, dealerships, or Mazda Reps assigned to the cases, so why are you being so defensive and emotionally charged? I believe you mentioned previously having experience in the service department and maybe some frustrations are carrying over? We are all here to support one another, so let us know if you need anything!!!