Sirus XM issue
Junior Member
Joined: Jun 2020
Posts: 3
Likes: 0
From: Ottawa
new firmware update for Mazda connect. Whether it will fix SiriusXM issues remain to be seen:
https://my.hidrive.com/share/hsodpqj....367A%20Latest
https://my.hidrive.com/share/hsodpqj....367A%20Latest
Member
Joined: Feb 2020
Posts: 50
Likes: 0
From: Massapequa, NY
Update
I was told by Mazda's Corporate that there was an Update. Of course my Dealer Service Manager does not know of this. Waiting a call back.
Hope it finally works. Only 15 months of this Issue!!
Hope it finally works. Only 15 months of this Issue!!
Junior Member
Joined: Jun 2020
Posts: 3
Likes: 0
From: Wisconsin
Sirius Radio goes on on CX-5
I have the EXACT SAME PROBLEM going on with my 2020 CX-5 Signature....Did you ever figure out a solution? I do not know what to do about this issue either. Sirius says I should have the antenna on the car reset, but I have not taken it in for this yet.
Hi, I have a brand new 2019 Mazda CX-5 Grand Touring Reserve. In the past six weeks of ownership I have had the following issue occur randomly at least 12 times: when starting the car and waiting for the XM satelite stations to load I only get Channels 0 (Radio ID), 130 & channels 300 and upwards. I am missing 1-129 & 131-299. I have made multiple attempts to correct this by XM tech support refreshing my signal and also my XM account. The dealer has replaced the satelite radio model (i have a new radio ID) and also provided a refresh of the latest vehicle software and a hard reset by removing and then replacing the car battery. The issue continues to occur intermittently with no reason (no blocked signal). XM is saying this is a hardware issue, dealer is saying this is a XM Satellite signal issue. The only way I can temporarily 'correct' this is by shutting off the vehicle for at least 5 minutes and then restarting it. Does anyone have any suggestions or feedback on this? Both the dealer and XM say they have never encountered this issue before. Please help if you can. thank you!!
Member
Joined: Feb 2020
Posts: 50
Likes: 0
From: Massapequa, NY
SiriusXM Issues
Unbelievable, going on for 15 months+. Mazda Corporate says there is a new Update, Mazda Dealer says they do not have any Update??? I am under Warranty and want my Dealer to do this Update. Waiting to hear back from Mazda so the Right Hand knows hat the Left Hand has.
Hopefully will get this Update in the next week or so. Still won't know if it did the trick since this is an intermittent problem.Had my entire Infotainment System replaced and Updated and still have the issue.
Will let everyone know when the Update is done and results.
Hopefully will get this Update in the next week or so. Still won't know if it did the trick since this is an intermittent problem.Had my entire Infotainment System replaced and Updated and still have the issue.
Will let everyone know when the Update is done and results.
Junior Member
Joined: Jun 2020
Posts: 3
Likes: 0
From: Ottawa
Unbelievable, going on for 15 months+. Mazda Corporate says there is a new Update, Mazda Dealer says they do not have any Update??? I am under Warranty and want my Dealer to do this Update. Waiting to hear back from Mazda so the Right Hand knows hat the Left Hand has.
Hopefully will get this Update in the next week or so. Still won't know if it did the trick since this is an intermittent problem.Had my entire Infotainment System replaced and Updated and still have the issue.
Will let everyone know when the Update is done and results.
Hopefully will get this Update in the next week or so. Still won't know if it did the trick since this is an intermittent problem.Had my entire Infotainment System replaced and Updated and still have the issue.
Will let everyone know when the Update is done and results.
Member
Joined: Jan 2020
Posts: 32
Likes: 0
From: Ohio
Did the latest update
So far, so good. No issues.
It isn't an antenna issue. It is not a hardware issue. It isn't a Sirius XM issues. The firrmware is simply buggy.
Dealers will be worthless to help. Your best bet is do your the firmware upgrade yourself. It is very simple and not difficult at all.
It isn't an antenna issue. It is not a hardware issue. It isn't a Sirius XM issues. The firrmware is simply buggy.
Dealers will be worthless to help. Your best bet is do your the firmware upgrade yourself. It is very simple and not difficult at all.
Junior Member
Joined: Jun 2020
Posts: 3
Likes: 0
From: Wisconsin
Dear Jamizer,
Talked to Mazda corporate who insist I take the car in despite the dealership not knowing what I am talking about or, of course, if sirius will act up while there. Can you explain more about how to do the firmware update...where to get it, how to proceed? Any help is greatly appreciated. Thanks
Food4health
Talked to Mazda corporate who insist I take the car in despite the dealership not knowing what I am talking about or, of course, if sirius will act up while there. Can you explain more about how to do the firmware update...where to get it, how to proceed? Any help is greatly appreciated. Thanks
Food4health