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WOW I am so pleased after being an ASE Master Automotive Diagnostic Technician for 34+ years thank you for partially agreeing with me rolmao!!!!!
There must be a language translation problem???
I never said the TSB was not anything except for a Mazda dealership and specifically as it states (see picture) If you are not as described in that disclaimer then you are not qualified to make any assumptions. PEROD> You can show a service department the TSB but after that it is THEM NOT YOU who decides the service action they determine to take regarding an individuals POSIBLE service related issue.
As for the STORY there are 2 sides at this point your as you interpreted things and the service department actual documentation that you are reluctant to post . I still gotten wonder why that is?
DUDE their or 2 members on this forum experienced in reading and understanding everything on a MAZDA TSB and you are not one of the 2.
At this point I can see that this thread is nothing more than you venting not getting your way as you deem it should be. Who are you? LOL Burn your bridges with dealership as I see it is beginning, and dealership as will the auto manufacture can and will drag their feet to help you.
Look up the word MAY. Then look up what that implies or suggests even in your country when it comes to using it legally
Many TSB start off in the description of complaints as : DESCRIPTION Some customers may complain..........
In your posted TSB did you read this first?
REPAIR PROCEDURE • 1. Verify the customer concern.
Your was not verified at least as I read what you posted but without that service invoice who knows what missed when you missed these things on the TSB? lol
How do you really expect help or advise when you debate and argue down some of the better information to attempt to at least enlighten you a little more about what may or may not be a problem?
Ok man, so, if you were in my situation, what would your next steps be to resolve the tsb thing and even the oil thing? In all seriousness, given your experience, what would you do if you were me regarding the dealership given what I told you they said?
I'm not trying to be a d**k, I'm just frustrated with what happened today. Like I said before they are usually good to me, but maybe I'm just more annoyed given its a brand new vehicle and there may be multiple issues. Trruce man.
I would ask the service manager point blank so what you are saying is i do not have an oil consumption issue is that correct? If he states yest then ask him to word it on your service invoice. Regardless when you arrived at the Mazda dealership under the warranty you have your service visit should have been logged on your VIN history. In this case you would be covered should the oil consumption you "may " increase and cause other problems. Mazda Corp at that time would be legally bound by the warranty to take care of it.
Yo could also state that your concern based on how you have been checking the oil levels and then finding that TSB had you concerned that your Mazda was affected? Ask the service advisor to mention on your service invoice that you asked about that specific TSB.
Don't be a anything except a concerned owner and not wanting what may be a starting of a more serious issue? Then ask for the service advisors card and the invoice that he should add your requested information on and let it go!
If you look around this forum, I have posted how to tell about not only burning oil but also a better way of checking the oil level as well why the reading may be different evetime owners check it.
In the meantime take a good picture of the inside of your tail pipe. The take a paper towel and wipe the inside of it and tell me what it feels like to you. i.e. smooth and slippery or powder like consistent with a black chalk etc. ? Also place a piece of cardboard a box turned inside out under the tail pipe and when you cold start it early in the morning let it idle for about 10 minutes then take a picture of the liquid that will come out of it.
I can't promise anything but it won't hurt to post what you find?
Originally Posted by Maderd
Ok man, so, if you were in my situation, what would , I'm just frustrated with what happened today. Like I said before they are usually good to me, but maybe I'm just more annoyed given its a brand new vehicle and there may be multiple issues. Trruce man.
I get it and understand!
Last edited by Callisto; Feb 26, 2025 at 05:01 PM.
I would ask the service manager point blank so what you are saying is i do not have an oil consumption issue is that correct? If he states yest then ask him to word it on your service invoice. Regardless when you arrived at the Mazda dealership under the warranty you have your service visit should have been logged on your VIN history. In this case you would be covered should the oil consumption you "may " increase and cause other problems. Mazda Corp at that time would be legally bound by the warranty to take care of it.
Yo could also state that your concern based on how you have been checking the oil levels and then finding that TSB had you concerned that your Mazda was affected? Ask the service advisor to mention on your service invoice that you asked about that specific TSB.
Don't be a anything except a concerned owner and not wanting what may be a starting of a more serious issue? Then ask for the service advisors card and the invoice that he should add your requested information on and let it go!
If you look around this forum, I have posted how to tell about not only burning oil but also a better way of checking the oil level as well why the reading may be different evetime owners check it.
In the meantime take a good picture of the inside of your tail pipe. The take a paper towel and wipe the inside of it and tell me what it feels like to you. i.e. smooth and slippery or powder like consistent with a black chalk etc. ? Also place a piece of cardboard a box turned inside out under the tail pipe and when you cold start it early in the morning let it idle for about 10 minutes then take a picture of the liquid that will come out of it.
I can't promise anything but it won't hurt to post what you find?
From all my time working for Mazda (20 yrs) 9 times out of 10 when a customer says their vehicle is using oil, they can't confirm what the oil level was before noticing ( in their view) it is low.
Very very few people actually know how to correctly check their oil level correctly in their Mazda. It is written in your owners manual how to correctly check it.
Hey there
Yeah you're right...the steering cannot be compared between my 2 mazdas. I did try another CX-5 (2025 brand new) and it felt somewhat similar to my cx-5 so I'm satisfied with that
An update on the TSB thing. My dealership did reach out a few days later and said to bring the vehicle in and they will perform the TSB, so I'm happy with that as well. That SHOULD take car of the shifting issue.
As for the oil, I know there is a specific way to check the oil, which will give the most accurate level. That being said, I have always checked my oil (on any car I ever owned) first thing in the morning in my driveway on a cold engine (which I know isn't what is in the manual). So if I compare the level in Sept (a month after getting the vehicle) to when I checked in Feb, the level is nowhere near the same in the CX-5 (the level started close to the upper dot and now is lower than halfway between the dots - and other checks between these dates show it dropping as well). I do the same thing in my 2013 mazda3, and the level over the same interval looks almost identical (now obviously there might be some small consumption taking place, but it's very hard to tell if there is as the level on the dipstick looks the same). So on both cars, even though it's on a cold engine, the parameters are always the same - overnight, before starting, same spot in driveway.
I guess that was what I was trying to say, when checking my oil on the CX-5 when cold first thing in the morning, it may not be giving me the 100% accurate level (like the procedure in the manual), but if I am always checking it the same way with the same parameters, I am getting the relative level, and when comparing the different times, it is definitely dropping in the CX5, which isn't occuring in the mazda3. But all that being said, I will be checking both ways from here on out to see if there is any dfference in the levels. And fingers crossed, there is no drop this interval at all - one can hope haha
Callisto, I have yet to do the paper towel test. Hopefully this weekend.
But so far, I'm happy with the forward progress on the dealership thing
As for the oil, I know there is a specific way to check the oil, which will give the most accurate level. That being said, I have always checked my oil (on any car I ever owned) first thing in the morning in my driveway on a cold engine (which I know isn't what is in the manual). So if I compare the level in Sept (a month after getting the vehicle) to when I checked in Feb, the level is nowhere near the same in the CX-5 (the level started close to the upper dot and now is lower than halfway between the dots - and other checks between these dates show it dropping as well). I do the same thing in my 2013 mazda3, and the level over the same interval looks almost identical (now obviously there might be some small consumption taking place, but it's very hard to tell if there is as the level on the dipstick looks the same). So on both cars, even though it's on a cold engine, the parameters are always the same - overnight, before starting, same spot in driveway.
I guess that was what I was trying to say, when checking my oil on the CX-5 when cold first thing in the morning, it may not be giving me the 100% accurate level (like the procedure in the manual), but if I am always checking it the same way with the same parameters, I am getting the relative level, and when comparing the different times, it is definitely dropping in the CX5, which isn't occuring in the mazda3. But all that being said, I will be checking both ways from here on out to see if there is any dfference in the levels. And fingers crossed, there is no drop this interval at all - one can hope haha
i do the same...if it's done consistently the same way it will show a drop in oil level just the same as if you were to check it the way the manual states...can always take a photo of the dipstick next to a tape measure or something as a gauge...i usually use a watermark app on my phone so it will stamp the date and time directly on the photo for future reference...not a perfect method but it works fine
As I said and will repeat the amount of oil claimed being burned through the engine there would be tell-tale sign at the tail pipe and likely a DTC in the permanent file.
I have read NOTHING that indicates from the description yet that would have me think the oil is burning. And not everything has been done to check for oil leaking!!!!!!
As I said and will repeat the amount of oil claimed being burned through the engine there would be tell-tale sign at the tail pipe and likely a DTC in the permanent file.
I have read NOTHING that indicates from the description yet that would have me think the oil is burning. And not everything has been done to check for oil leaking!!!!!!
For sure, when I go back for the TSB, I will get them to do a more in depth check for a leak, as they really just checked the level and said it was fine. In the meantime I will do the tailpipe check.
I was just more mentioning that I am convinced it is dropping, for one reason or another. I guess I should have made that clear...And hopefully the reason is an easily fixable leak
