What does DIY have to do with it? The point is - as an owner if you see a TSB for an issue you are experiencing on your car then you at least know it is a known issue and possibly have remedy at the dealer. How many times do you hear of people getting the "that's normal" blow off about issues they have? The fact we can see these TSB's so easily online makes things a little more transparent. As I said, without TSB's I wouldn't have had my cold weather power loss issue addressed.

 

When I feel there is something wrong with any vehicle that I drive/operate, like a cold weather power loss, I take it to the dealer or my preferred qualified technician and get it addressed.
I don't need to read a TSB to inform me there may be an issue with my vehicle.
Most of us have never had the access to read them for most of our vehicle owning years.
But that's how my thought process works based on my experiences.
Obviously yours operates differently.

 

An earlier posting of mine worth repeating!


ASE

 

Well I have a Canadian 21 CX5 GT turbo and its been burning oil for a while now, noticed it the first time about at the start of the year as I like to check the oil before we go on any big road trips and it was odd to see it down to the low mark on the dip stick. Did some research on possible causes and found this forum and a bunch of other places talking about the TSB. I followed up with the dealership in the summer time and they at that time said to just keep an eye on it.

Today checked the oil level again and it was down to the low mark about 1.5k km from my next oil chance. Brought it in again today for them to keep track of the issue and actually talked with the service manager, he was pretty good and is ordering the parts to fix it up. Car just crossed 29k km today while driving around in the stupid -30c weather. Glad they are fixing it without me having to fight for it or to bitch at them.

 

Welcome to the forum

Sounds like you are on top of it and a GREAT Dealership that values you as a customer helping you out! Please keep up on your progress.

As for many other forums unfortunately, I know and belong to most all of them and often see the same people joining and posting the same information about various subject material. That really makes for any real numbers of any one issue a collective reliable source.

 

Hi bigdl, please can you tell us which town and Mazda dealership you used for this fix for oil consumption in Canada?

Thanks

 

Just remember a couple things, re-read the process bigdl went to getting to the point of that dealership to address his specific concern and that you may not get the same results? A Dealership is not obliged or obligated to do service of any kind of service with the exception of a SAFETY RECALL. As I point out regularly most all new vehicle Dealership are still an independently owned business.

 

North HIll Mazda in Calgary, I believe I will be the second car to have the work done. The first one is being taken care of in January

 

According to a Mazda shop foreman we may have the DIESEL valve seals in the '21 turbos.

 

This has been posited before. I am wondering if there was a mix of the incorrect and correct seals. This could explain why some have oil consumption from the start while I have had none at over 13k miles(my CX5 is in the VIN range of the TSB).