I have a very rude dealer, and I choose not to allow the to do any work on my 2017 CX 5. They were so rude and un-professional. No I did not buy the vehicle from them and they could careless if I stepped through their doors. That is water under the bridge. I have heard that a OBDSTAR H100 can allow me to fix my problem myself. So if anyone wants to sell one or where I can find a new one I would sure am interested. Everone have a Merry Christmas...

 

What issue are you facing on your vehicle?

 

The is going to be a loaded question to the OP and for him to answer and not exactly sure in the direction the OP wants to go.
The H100 is a good quality scanner but does not really have any advantages over other scanners in it class.


I wish him good luck.



A curtesy mention...


Dealership[ are an [u]independent business. So as such how they tread their customer should not reflect on all that platforms dealerships. Even one were to complain to say Mazda USA or Mazda Corp that complaint of poor customer service would be more or less on death ears so to say.

If someone has a bad experience at any dealership the best way to get some satisfaction is to contact the direct manager of that department. Or you can try to contact the Dealerships Manager or owner.

 

Also, what constitutes rude? Exactly what happened in the interaction. What was the issue and how did you approach the dealer about it?

 

I like your thoughts here. chick!!
It has taken a long time for some member to know that I post exactly as I see it and think. So I often get targeted for the same negative description that some have for dealerships. It ends up being the old 2 sides to every story but more what I like to view things is to many people may be simply thinned skinned and see anyone that talks in a positive or even authoritative manor to be rude and other colorful negative descriptive and words.
FYI for TARGET shoppers as one example I could also use COSTCO. When you return items they are ALL being filmed. When there are confrontations or a highly negative customer that feels they were wronged many of those recorded video are used for customer service training of their employees. I have seen several of them and it brings back all the fond memories of negative customs that always feel they are not getting the service they paid for and always feel wronged. Many dealership are the same way. The I know that most all dealership have the same camera's in various departments. Service and parts are key ones because that's where the highest degree of pissed customers have a beef! The most negative are always from customers that don't think they are getting helped fast enough and always demand service ASAP on their vehicle. I guess those came in ahead of them don't matter. We use to call them Line cutter in grade school at the cafeteria during lunch. lol The next is the armature legal experts that will demand that something is under warranty and that they should not have to pay a dime.We use to call them Line cutter in grade school at the cafeteria during lunch. Then we have the truly pissed of customers that have a problem but the service department cant find it. So naturally all the experienced mechanics and Auto Tech are retards and don't know what they are ding. I could go on but here is the thing on most any given platform that is auto manufacture when you go into service they write your concern that goes into their system and become a permanent information that can be accessed by any dealership in the platform category. So when it comes to he said and she said the buck stops when you read your service order. Maybe that what very few on forums when a member bitches about a negative experience at a dealership specifically the parts or service department they are not willing to post them?
I am not say that in all circumstances a customer service rep is not responsible for the escalation of negative aspect including the return of rudeness that was first done to them but it really is a low percentage vs customers being rude ,demanding and condescending to the CSR first.
Anyone that has worked in retail knows that customers if they feel they were wronged will strike out with what those same people call other rude when those they are negativity speaking to respond back by human nature to first defend themselves and then to try to resolve their concerns.
In the real world I really bend over backwards to help people even when some cant afford the service. i listen to their stories and make some adjustment to help them. I also do so many free service e work every day I am in the shop the owner if he was not my friend and know what I do for the shop would likely fire me. LOL(never happen)! Now the arseheads that leave and then go on social media of forums and post their side always seem to use the words like RUDE when describing a CSR in the dealerships service or parts department .



I guess that's all I have to say for now my coffee cup is needing refilled and I got to open the shop. LOL