2017 CX5 with 37,00 miles.

I'm advised that my RF cv boot is ripped with grease coming out and the fix is "remove and replace front right cv axle assembly". Part $400, Labor $290. Then a "toe-only front end alignment (not including camber bolts or shims)" is required. Not dealer prices. Located in Florida.

Does this sound reasonable/legit?

 

After repair was completed, I noticed large amounts of fluid on my garage floor and driveway. After having the car transported back to the shop (don't drive with low tranny fluid), the shop advised the axle they ordered was too short - for a 4wd. Mine is 2wd. Oh well. Maybe someone else can benefit from my experience.
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I would be looking for some type of refund...as in all of it.
No telling what other issue they may have caused by screwing up.

 

I haven't determined if Mazda provided the wrong part of if my shop ordered the wrong part. Once the new correct 2wd axle arrived, the shop wanted a new seal to go with the new axle, which has a slightly larger diameter (I misspoke, above. The correct 2wd axle has a slightly larger diameter. It is the same length.), but Mazda again sent the smaller seal for the 4wd version.
That part had to be special ordered - in tomorrow. So the dealer ordered an Uber to take me home and will take me back to the shop hopefully tomorrow. The shop has been very cooperative. It is difficult discerning which axle is which, even side by side if you're not used to working with them. I guess that's an advantage of the dealer's shop and why people spend 20% more there.

 

I always check parts that I order for anything to make sure they are correct before I install them.
Seems to me a good dealership that has someone's life in their hands would do the same.
I still wouldn't pay the invoice, and good shop wouldn't charge you for a mistake they made.
But that is how I operate and expect technicians I hire to do so as well.
I do understand that others may differ.
Hopefully at least everything has now been fixed for you.

 

ops wrong thread. To much going on this morning.. I will revise my response:

This is what you would think most people would do. Unfortunately, in the real world we know that service employees and people like DIY don't always inspect a part before installing it and assume it new, it's in a box or package it must be the correct part mentality. My service people just do it naturally to compare parts being replaced before installing them. Maybe possibly because if they install a incorrect part it on their time to correct that. LOL At least this is why every service is inspected by either me or the owner of the shop which include a test drive before the customer is called to come pick up their vehicle. I am not saying this always work but 99% of the time we find a potential problem and correct it before the customer is called to pick up their vehcle.


My thought as long as the OP was taken care of and no addition al charge made then all is well.

 

If you are the DIY type, and if your CV joints are still young or in good shape, remove the axle, clean the joint parts, re-lube with the proper lube (not necessarily what comes with the boot), install a new boot and seal as necessary and put the axle back in. This is good PM at about 100K if you plan on keeping your car. Just a thought.

 

what is young by age dude???? com'on you are still in great shape...


mentally.

 

Cali, Well sir, I'm not young and certainly not in the shape of previous years, haha. Watching TV and seeing all these people I considered younger than me dying does not help much. But I still crawl under cars and do fixes and maintenance. When I get to the point I can't, then I'll ship my ride to you and say "take care of it youngster". You are the young athlete in this conversation. Hope you are doing well. Tom