Mazda CX-5 The CX-5 CUV debuts Mazda's SKYACTIV® TECHNOLOGY and is unique for its impressive fuel economy, responsive handling and bold style

CX5 2016 - Infotainment Black Out !! TEST SCREEN

Thread Tools
 
Search this Thread
 
Old Aug 22, 2021 | 11:08 PM
  #1  
DANBATCX5's Avatar
Thread Starter
|
Junior Member
Joined: Aug 2021
Posts: 3
Likes: 0
From: CANADA
Default CX5 2016 - Infotainment Black Out !! TEST SCREEN

Hi everybody!!

Why im posting :
I think i ****ed up something , taking the blame , and have an issue i hope charitable souls will help me with.

Problem now :
Screen is black, no nothing at car start, no rear-view camera.

Why i did what i did below :
Suddently today, the gps started to not show my position ( first time did that since ownership in 2016 )
I heard it might be gps antenna connector corrosion over time and in salty conditions.
Before fiddling with connextion...i was advised to ''reset factory settings '' the Mazda Connect.

What i did to get the black screen, now i need help :
After no success with reseting factory settings , i wanted to reestablish the speed restriction setting to be able to use the screen at all speed, maybe expecting this would force the GPS to work again.
So i did the combo Music, Mute , Favorite to access the Test Screen
Then :
1/3 ) Did Del 20 sec. , then 11 & Enter

2/3 ) I pressed by accident the Reset Map maybe thinking it was related to the GPS map...

3/3 ) Then screen seems to lost signal and went :


Now it stays black all the time, what should i do guys and girls ?

Things i have tried so far :
Combo of reset buttons Back+Nav+Mute = did nothing
Prey = did nothing
Swear = did nothing

Things i have not tried so far :
Unplugging the battery ( would that help for sure )
Talk with Mazda dealer ( since Test Screen )

A BIG THANKS in advance for advices.

DanBat
 
Reply
Old Aug 24, 2021 | 08:09 AM
  #2  
Conrad 16.5's Avatar
Banned
Joined: Dec 2016
Posts: 484
Likes: 3
From: Northern Illinois
Default

You may have FUBARed it. I'd disconnect the battery for 30 mins or so and cross your fingers.
 
Reply
Old Aug 25, 2021 | 08:48 PM
  #3  
DANBATCX5's Avatar
Thread Starter
|
Junior Member
Joined: Aug 2021
Posts: 3
Likes: 0
From: CANADA
Default

Problem of black screen solved by using the trick in this video ; ---->>>
( reaching blindly the menu that contains the reset factory settings option ).
Now, the only thing left is GPS data
 
Reply
Old Aug 26, 2021 | 12:58 PM
  #4  
Mazdaon's Avatar
Senior Member
Joined: Jun 2021
Posts: 160
Likes: 3
From: FL
Default

Phew!! you got very lucky.
GPS antenna + amp are located inside the dashboard, doubt very much it's corrosion. There's a Service Bulletin about showing wrong GPS location maybe it's for your model. Unfortunately dealer won't do it for free and only discount a few dollars for a new CMU replacement, YMMV, show them bulletin.
Firmware in you CMU it's very old, the menu that got you in trouble it was removed years ago. Menu was great to remove the touch screen restriction while moving (SPEED TOGGLE).
You could update to a newer firmware version at dealer because right now all download links have been taking down by Mazda, last option buy a used CMU from Ebay any CMU newer than yours would do, check off label year of manufacturing.
 
Attached Files
File Type: pdf
MC-10136370-9999.pdf (391.4 KB, 211 views)
Reply
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
csurn
Mazda CX-5
9
Jun 14, 2021 06:00 PM
Jswinimer
Mazda CX-5
7
Feb 21, 2021 09:20 AM
nemechek
Mazda CX-5
5
Nov 25, 2020 11:46 PM
Dawn Marie Chink Sonza
Mazda2
2
Apr 6, 2019 07:21 PM
Hater21580
New Member Area
1
Aug 10, 2018 08:36 AM




All times are GMT -5. The time now is 11:40 PM.