Bought 2014 Mazda Cx-5, possibly a lemon?
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Junior Member
Joined: Jul 2023
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From: Australia
Bought 2014 Mazda Cx-5, possibly a lemon?
Hi everyone,
I'm in need of some advice as i know nothing about cars. I recently purchased a CX-5 privately and after took it to service to get checked. It had quite a bit of issues such as brakes and wheels all needing to be replaced and i spent 2k on repairs. I was also told there appears to be an engine and coolant leak which they didn't look further into on the day. I took it to a mazda service centre and they did a diagnostic test and said they found a hose leak which is the metal block that connects to the turbo. This could be due to not being fitted properly and needs a new hose and gasket. The engine is almost brand new and only put in 7 months ago so it should still have warranty. They told me to take it back to the place that fitted the new engine to get it repaired under warranty. I've called the place and they basically said the hose and gasket aren't part of the engine so they won't fix it. I've asked if they can look at it and they said they will charge me again to look at it and then charge me as normal since the hose wasn't replaced as part of the engine. (They were also quite rude and difficult so i don't want to take it to them). Mazda has quoted me over 2k in repairs and possibly more if they find more hose leaks. At this point the repairs are costing more than it's worth. I have read online about all the issues with the engines and coolant leaks etc and i'm worried this car basically has even bigger issues and the 'leak' is actually a bigger issue once they go in to fix it. The engine was replaced by the previous owners from what looks like manufacturers warranty. I have the paper work for all the parts replaced and new engine built in. Because of this i had trusted the car to be ok and if not warranty will cover it. If anyone is familiar with the CX-5 issues, do you think this is just a cracked pipe that's leaking and if i spend the $2k+ on repairs the car will finally be problem free. Or is it most likely a bigger issue and my car is probably a lemon that will never be fixed and keep costing me to repair? I can't afford to keep repairing it with such high costs and am considering trading it in or selling it back. It's a great car and drives amazing so if the hose leak was just a simple fix then i will bite the bullet and pay for the repair. But i cannot afford to do that and more after. I got the car in a rush because i needed a vehicle to drive a long distance to work. Trying to see what my options are as i don't want to keep paying on top for a car that is eventually going to die on me. Any advice and personal experience similar to my situation is appreciated
Thanks.
I'm in need of some advice as i know nothing about cars. I recently purchased a CX-5 privately and after took it to service to get checked. It had quite a bit of issues such as brakes and wheels all needing to be replaced and i spent 2k on repairs. I was also told there appears to be an engine and coolant leak which they didn't look further into on the day. I took it to a mazda service centre and they did a diagnostic test and said they found a hose leak which is the metal block that connects to the turbo. This could be due to not being fitted properly and needs a new hose and gasket. The engine is almost brand new and only put in 7 months ago so it should still have warranty. They told me to take it back to the place that fitted the new engine to get it repaired under warranty. I've called the place and they basically said the hose and gasket aren't part of the engine so they won't fix it. I've asked if they can look at it and they said they will charge me again to look at it and then charge me as normal since the hose wasn't replaced as part of the engine. (They were also quite rude and difficult so i don't want to take it to them). Mazda has quoted me over 2k in repairs and possibly more if they find more hose leaks. At this point the repairs are costing more than it's worth. I have read online about all the issues with the engines and coolant leaks etc and i'm worried this car basically has even bigger issues and the 'leak' is actually a bigger issue once they go in to fix it. The engine was replaced by the previous owners from what looks like manufacturers warranty. I have the paper work for all the parts replaced and new engine built in. Because of this i had trusted the car to be ok and if not warranty will cover it. If anyone is familiar with the CX-5 issues, do you think this is just a cracked pipe that's leaking and if i spend the $2k+ on repairs the car will finally be problem free. Or is it most likely a bigger issue and my car is probably a lemon that will never be fixed and keep costing me to repair? I can't afford to keep repairing it with such high costs and am considering trading it in or selling it back. It's a great car and drives amazing so if the hose leak was just a simple fix then i will bite the bullet and pay for the repair. But i cannot afford to do that and more after. I got the car in a rush because i needed a vehicle to drive a long distance to work. Trying to see what my options are as i don't want to keep paying on top for a car that is eventually going to die on me. Any advice and personal experience similar to my situation is appreciated
Thanks.
Senior Member
Joined: Oct 2018
Posts: 10,665
Likes: 233
From: Northern California
But you can still contact Mazda.... I just read your response and know the exact category of a lemon and your Mazda does not fit nor have there been any MAZDA of your year and model reported as a lemon that I found listed?
Sorry to read of all your troubles with your Mazda!
Sorry to read of all your troubles with your Mazda!
Senior Member
Joined: Apr 2021
Posts: 1,867
Likes: 30
From: Maine
Only advise I can offer is "learn from this experience".
Never rush an automotive purchase and always get it checked out before buying (I know that doesn't help you now).
I have no idea what you paid for your vehicle, what model it is, the mileage or condition.
At this point, based on the above, only you can decide (based on your financial situation) to repair or take the loss (sell it as is) and start over.
Good luck
And welcome to the frum.
Never rush an automotive purchase and always get it checked out before buying (I know that doesn't help you now).
I have no idea what you paid for your vehicle, what model it is, the mileage or condition.
At this point, based on the above, only you can decide (based on your financial situation) to repair or take the loss (sell it as is) and start over.
Good luck
And welcome to the frum.
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Junior Member
Joined: Jul 2023
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From: Australia
Yes i've definitely learnt my lesson here and will probably never buy a vehicle privately again unless i was able to take it to service before purchase and get it looked at. I picked up the car at a location 1.5hrs away from me. My partner could only drive me there to look at the car after one of my work days so i got there pretty late (it was already dark) and we were tired and although given paperwork, i thought my partner had a quick look at it and said it was all good. I did ask the seller many questions beforehand and they said the vehicle was great, no issues, nothing needs replacing. Found service papers later saying brakes were critical, wheels were critical... battery is about dead. Had a surge issue 2 months prior but couldn't find anything when checked (luckily i don't have any surge issues that i've noticed). The main thing i was looking for was the paperwork on the new engine. The engine probably has around 5000kms on it. The odo shows around 250,000kms with mostly country road driving.
Before this i had a mazda 3 2008 which i had since brand new from Mazda. It never had any issues, i don't recall needing to do any repairs on the vehicle all those years i had it besides replace a battery. I had a small accident and damaged the front quite badly. Repairs would have been more than the actual vehicle cost so i thought i should upgrade to a slightly bigger car as i want to start a family soon also. Now i know it was probably smarter to fix my old vehicle and am looking into the cost required to repair it.
Can i contact Mazda again? I had took it to an official Mazda service centre so i thought that was me contacting them already. They were really nice but said they aren't responsible for the warranty. The other place said Mazda was full of crap and that anyone can repair it and claim the warranty. If i was to pay for repairs i would go this route as i trust them more and they will most likely stick to their word and guarantee warranty after they do the work. I just don't know how warranty would work on the engine and the parts. Is the coolant hose leak that connects to the turbo part of the engine? Mazda said it wasn't fitted properly so it's the responsibility of the people who fitted it. Those people when i called and asked, denied all responsibility. They also said they looked at the car 2 months after the engine was fitted (to check the surge issue) and would have noticed the leak in the hose at the time so the vehicle was fine then and not a issue of how it was fitted. But couldn't the leak be small and only show later on? I don't understand enough to know what action i should take. Also the place that replaced all the engine parts said they didn't do work on the hose, no hose part was replaced so it's not covered by them. If this was true and the hose is just an old part that finally has a leak i can accept that. But from research online it appears this vehicle has always had this issue which might have been the reason for a full engine replacement in the first place? The vehicle make date is December 2013, so maybe it is a 2013 model and not 2014 as i thought. I looked up the VIN and it's had 2 recalls which are marked as repaired if that makes any difference.
I will probably trade it in or resell it at a loss which is sad because i really like the vehicle and loved mazdas since my first car.
Before this i had a mazda 3 2008 which i had since brand new from Mazda. It never had any issues, i don't recall needing to do any repairs on the vehicle all those years i had it besides replace a battery. I had a small accident and damaged the front quite badly. Repairs would have been more than the actual vehicle cost so i thought i should upgrade to a slightly bigger car as i want to start a family soon also. Now i know it was probably smarter to fix my old vehicle and am looking into the cost required to repair it.
Can i contact Mazda again? I had took it to an official Mazda service centre so i thought that was me contacting them already. They were really nice but said they aren't responsible for the warranty. The other place said Mazda was full of crap and that anyone can repair it and claim the warranty. If i was to pay for repairs i would go this route as i trust them more and they will most likely stick to their word and guarantee warranty after they do the work. I just don't know how warranty would work on the engine and the parts. Is the coolant hose leak that connects to the turbo part of the engine? Mazda said it wasn't fitted properly so it's the responsibility of the people who fitted it. Those people when i called and asked, denied all responsibility. They also said they looked at the car 2 months after the engine was fitted (to check the surge issue) and would have noticed the leak in the hose at the time so the vehicle was fine then and not a issue of how it was fitted. But couldn't the leak be small and only show later on? I don't understand enough to know what action i should take. Also the place that replaced all the engine parts said they didn't do work on the hose, no hose part was replaced so it's not covered by them. If this was true and the hose is just an old part that finally has a leak i can accept that. But from research online it appears this vehicle has always had this issue which might have been the reason for a full engine replacement in the first place? The vehicle make date is December 2013, so maybe it is a 2013 model and not 2014 as i thought. I looked up the VIN and it's had 2 recalls which are marked as repaired if that makes any difference.
I will probably trade it in or resell it at a loss which is sad because i really like the vehicle and loved mazdas since my first car.
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Joined: Mar 2023
Posts: 94
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From: united state
1st off, it sounds as if, according to your post that the engine was not replaced at the mazda dealership but at a private local garage. Any warranty you may have is with them and/or the engine remanufacturer, not mazda. Does your paperwork state a new engine was installed, was the new engine purchased from mazda and does it state a warranty and what was covered? Your paperwork should have all that. Unless your paperwork states it was a brand new mazda engine supplied by mazda then most likely it was a reman engine. Regardless, your issues may not be covered. If the garage that installed the engine won't fix the problems under any engine warranty, then your most cost effective solution is to find another reputable automotive technician/mechanic that maybe can do it for less than the dealership. With the dealership, at least the parts used will be warrantied by mazda. But if you just need to get it and keep it running, then another local maybe better for your pocket, especially for a 10 year old vehicle. Just dont use the shop that installed the engine as they could have checked and replaced some of these items before engine install. Good luck.
Also, you need to get this fixed quickly before any engine damaged occurs. If it's really bad, stop driving the car and get it towed.
Also, you need to get this fixed quickly before any engine damaged occurs. If it's really bad, stop driving the car and get it towed.
Last edited by kilroy22; Jul 25, 2023 at 08:20 PM.
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Junior Member
Joined: Jul 2023
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From: Australia
Hi
From the paperwork of the service done, it seems like a medium sized business, they also resell used cars and service different brands of cars at different branches, Invoice says the service place had consulted with Mazda and was advised by a mazda technician to completely replace the engine. I have a list of all the official mazda parts with codes replaced and the invoice shows it is being charged to manufacturers warranty and the previous owner didn't pay anything. I researched and this new engine should have 12 months warranty (work done dec 2022) and when i called one of the service places someone mentioned parts have a 2 year warranty. The place that done the work has a very bad reputation for their servicing, reviews show they use old parts sometimes and charge as new and will not help when it comes to a warranty issues which is what i'm also experiencing at the moment. The second i mentioned it should still be under warranty i instantly got a rude tone and basically they shouted at me over the phone being rude for 30mins straight as i was trying to ask what my options are, am i able to bring it in to be looked at, is this part covered and shouldn't it be repaired under warranty and if they fitted it wrong etc. If the engine was replaced under manufacturers warranty, that would be Mazda itself? And if it is an issue wouldn't Mazda cover it? They told me i can get it done at the Mazda service centre and invoice the original place that installed the engine. But that place claimed it under manufacturers warranty so wouldn't they charge Mazda back too? It feels like no one wants to do it and touch it because they know it's a bigger issue and will only if i'm willing to pay for it myself upfront. I don't want to regret spending another $2k+ (mazda quote) and possibly more for the car to have even bigger issues and keep costing thousands on top. I'm basically using all my income to pay off all these car issues at the moment and just want it to be over.
From the paperwork of the service done, it seems like a medium sized business, they also resell used cars and service different brands of cars at different branches, Invoice says the service place had consulted with Mazda and was advised by a mazda technician to completely replace the engine. I have a list of all the official mazda parts with codes replaced and the invoice shows it is being charged to manufacturers warranty and the previous owner didn't pay anything. I researched and this new engine should have 12 months warranty (work done dec 2022) and when i called one of the service places someone mentioned parts have a 2 year warranty. The place that done the work has a very bad reputation for their servicing, reviews show they use old parts sometimes and charge as new and will not help when it comes to a warranty issues which is what i'm also experiencing at the moment. The second i mentioned it should still be under warranty i instantly got a rude tone and basically they shouted at me over the phone being rude for 30mins straight as i was trying to ask what my options are, am i able to bring it in to be looked at, is this part covered and shouldn't it be repaired under warranty and if they fitted it wrong etc. If the engine was replaced under manufacturers warranty, that would be Mazda itself? And if it is an issue wouldn't Mazda cover it? They told me i can get it done at the Mazda service centre and invoice the original place that installed the engine. But that place claimed it under manufacturers warranty so wouldn't they charge Mazda back too? It feels like no one wants to do it and touch it because they know it's a bigger issue and will only if i'm willing to pay for it myself upfront. I don't want to regret spending another $2k+ (mazda quote) and possibly more for the car to have even bigger issues and keep costing thousands on top. I'm basically using all my income to pay off all these car issues at the moment and just want it to be over.
Member
Joined: Mar 2023
Posts: 94
Likes: 0
From: united state
Hi
From the paperwork of the service done, it seems like a medium sized business, they also resell used cars and service different brands of cars at different branches, Invoice says the service place had consulted with Mazda and was advised by a mazda technician to completely replace the engine. I have a list of all the official mazda parts with codes replaced and the invoice shows it is being charged to manufacturers warranty and the previous owner didn't pay anything. I researched and this new engine should have 12 months warranty (work done dec 2022) and when i called one of the service places someone mentioned parts have a 2 year warranty. The place that done the work has a very bad reputation for their servicing, reviews show they use old parts sometimes and charge as new and will not help when it comes to a warranty issues which is what i'm also experiencing at the moment. The second i mentioned it should still be under warranty i instantly got a rude tone and basically they shouted at me over the phone being rude for 30mins straight as i was trying to ask what my options are, am i able to bring it in to be looked at, is this part covered and shouldn't it be repaired under warranty and if they fitted it wrong etc. If the engine was replaced under manufacturers warranty, that would be Mazda itself? And if it is an issue wouldn't Mazda cover it? They told me i can get it done at the Mazda service centre and invoice the original place that installed the engine. But that place claimed it under manufacturers warranty so wouldn't they charge Mazda back too? It feels like no one wants to do it and touch it because they know it's a bigger issue and will only if i'm willing to pay for it myself upfront. I don't want to regret spending another $2k+ (mazda quote) and possibly more for the car to have even bigger issues and keep costing thousands on top. I'm basically using all my income to pay off all these car issues at the moment and just want it to be over.
From the paperwork of the service done, it seems like a medium sized business, they also resell used cars and service different brands of cars at different branches, Invoice says the service place had consulted with Mazda and was advised by a mazda technician to completely replace the engine. I have a list of all the official mazda parts with codes replaced and the invoice shows it is being charged to manufacturers warranty and the previous owner didn't pay anything. I researched and this new engine should have 12 months warranty (work done dec 2022) and when i called one of the service places someone mentioned parts have a 2 year warranty. The place that done the work has a very bad reputation for their servicing, reviews show they use old parts sometimes and charge as new and will not help when it comes to a warranty issues which is what i'm also experiencing at the moment. The second i mentioned it should still be under warranty i instantly got a rude tone and basically they shouted at me over the phone being rude for 30mins straight as i was trying to ask what my options are, am i able to bring it in to be looked at, is this part covered and shouldn't it be repaired under warranty and if they fitted it wrong etc. If the engine was replaced under manufacturers warranty, that would be Mazda itself? And if it is an issue wouldn't Mazda cover it? They told me i can get it done at the Mazda service centre and invoice the original place that installed the engine. But that place claimed it under manufacturers warranty so wouldn't they charge Mazda back too? It feels like no one wants to do it and touch it because they know it's a bigger issue and will only if i'm willing to pay for it myself upfront. I don't want to regret spending another $2k+ (mazda quote) and possibly more for the car to have even bigger issues and keep costing thousands on top. I'm basically using all my income to pay off all these car issues at the moment and just want it to be over.
Last edited by kilroy22; Jul 25, 2023 at 09:10 PM.
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Junior Member
Joined: Jul 2023
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From: Australia
Sorry i probably come off confusing because i don't even really know what i'm talking about in regards to the parts. Mazda didn't tell me which gasket needs replacing. However when the new engine was replaced, gasket parts were on the list (would those parts possibly be under warranty if need replacing?). Not sure if they would be the same ones. I will look into seeing a different mechanic and how much they can replace the hose for. Or am i better off getting Mazda to do it directly since i already have the quote and they said after they do it i will have 2 years warranty on the parts.