So we brought from new a 2014 CX 5 diesel.
After 121000Km and 6.5 years later no problems at all and promoted the vehicle to many.
Had to take it in for a minor recall then boom.....issues. The master light came on and breaks played up so they fixed the vacuum.
At that time it was we told them there was a whistle/howl when gear changing (it’s automatic) but was told it would cost NZ $600 just to look at that but not to worry they pretty robust.
It appeared to have got worse so have now been told (without testing) it’s the boost turbo and will cost us $4k NZ!
Brought brand new. Women driver who has kids so don’t floor the vehicle. Car been regularly serviced 6.5 years old 123km and the turbo goes......??
Anyone share their experience in getting Mazda NZ to come to at least half the party? I’d be lucky to get $18k for it less $4k!
I regret singing the praises of this model now and I am also suspicious that there isn’t a problem until this minor recall which is where the car had a full 120km service which cost over $500NZ.
NOT HAPPY! Buying a new isn’t my future recommendation!

 

Definitely hit up Mazda NZ, cry poor, cry brand loyalty. These diesel engines don't have a good reputation. I've seen the turbos get replaced many times, along with complete engines too.

From what I've read on this forum they ( Mazda NZ ) are a bunch of tight *****, compared to the flexible and willingness of Mazda Australia that I deal with. I'm guessing the bigger company has more wiggle room.

Wishing you the best of luck.

 

Thank you for your reply. We certainly will! We didn’t buy new to experience such issues at Such a young age and kms with no back up. Hav these issues been rectified in the later models do you know? Or may have to consider Toyota in the future!

 

Supposedly they were fixed in 2016, and definately by the time the newer KF series was released in 2017. Only time will tell.

 

well we did all that and nope Mazda NZ still won’t help outside of giving us $600 off so $4k but we can still get it fixed for cheaper than $4k outside of a Mazda dealer. Ridiculous! Just had to take vehicle back in this week coz oil light went on when travelling over 80km and oil was fine only to be told it was also nothing and they will fix that!
Bad reviews are a coming where I can place them to warn others re turbos and the lack of support on a still relatively new car. Such a shame as I love the CX5 but am not tempted to Get buy another with such poor back up and servicemen telling us they so robust not much goes wrong.
Whatever! Can’t say we will buy new again.

 

These engines have inherent design problems.

Have you been anywhere else for a second quote on aftermarket/non-genuine turbo's?

Theses also have big problems with oil pressure. What was Mazda's response or reason for the oil light? Any fault codes reported?

If the oil pressure issue hasn't been resolved, I would not drive it. Get a another mechanic to test oil pressure. Test requires oil temp to be above 90'c, & measurements taken at 1000rpm, 2000, 3000 & 4000rpm, with each rpm held for a 20 second period. Depending on fault codes & actual oil pressure readings, it maybe too late to save the engine.

Removing the sump, replacing the oil pick-up & oil pump drive chain, plus cleaning the oil pump is a internal Mazda fix. Removing the injectors, cleaning the crud that leaks past the dodgy seals & replacing the dodgy seals with new superseded seals is the way to stop the carbon & diesel fuel from entering the oil & causing the mayhem these engines are notorious for.

It sucks Mazda's NZ's attitude towards this problem. In OZ, 99% chance you would have a new engine & turbos by now.

Have you thought about legal action? Small claims court? Motor Trade complaints tribunal? Commerce commision? I've been away for too long to remember NZ authorities to call.

 

Thank you so much. My husband is going to follow up with them about what the oil light issue was...in writing! Was only going after hit 80km so that was suspicious. We have had nothing but problems since taking it in over a minor recall issue which then upset the vacuum of the brakes which they fixed for free. Now this consequence or maybe not..... we had considered trading it in as is for a newer CX5 and let them fix the problem as they can do it for cheaper but if this is the support one gets from Mazda NZ then I’m not so sure.

 

The petrol versions are virtually bullet proof.

 

That is good to know. I had wondered. We just always felt the diesel had more grunt but after this experience possibly not...... ur thoughts on the CX9?

 

The current model 2016 onwards is very good too.