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2025 CX-5 Soul Red paint issue

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Old Jan 12, 2026 | 12:10 PM
  #11  
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Originally Posted by alan2025cx5
Thanks for all the feedback. This is a new car purchase, it only had 3 miles on it when I bought it. The underside of the hood and truck are also discolored, maybe not as noticeable. I do understand the paining processes but never saw such a big (ugly) difference. The "fisheyes" are definitely imperfections under the paint due to poor prep.
Go back to your dealer... complain about it on a forum does not solve or resolve your complaint. In fact, join and complaining really serves no purpose or value! At least regarding a brand-new vehicle with a paint problem as new as yours likely less then a few hundred miles. When you did your walk around one has to wonder why you didn't notice these things? and address them before you drove off. Lets see you found a vehcle you liked looked it overlooked , took it for a test drive looked it over some more. Then when you picked it up after was prepped you had yet another chance to inspect before you left? Fisheye like yours stands out! .


As for new vehicle on a dealer lot.....

It only means that the body shop had a poor service person doing the repair and paint.

It is not uncommon for new vehicles to need some minor repairs after they arrive and even when they sit on a dealer .
Responses to the contrary only indicates a person that never worked at a dealership in their life... nothing personal.
Example: Think Batteries!
 
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Old Jan 12, 2026 | 12:11 PM
  #12  
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That front bumper doesn't look good to me either. My future sister-in-law has a red 2019 CX-5 that had the front repainted after hitting a barrier,. It had those bubble issues and needed to get re-painted again after the first attempt...
 
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Old Jan 12, 2026 | 01:15 PM
  #13  
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I was referencing the door jams; they are part of the body that is dipped.
I know all about fisheye , spray painting is in my long list of careers.
It was yet another job that I got paid overtime to learn from some exceptional trades people.
Production spray painting is no picnic; much easier working the dip tanks

 
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Old Jan 12, 2026 | 01:29 PM
  #14  
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We bought a New Soul Red 1 year ago, it appears the Door Jams are not the same color. Almost as if the Car had a Tinted Clear Top Coat, and the Door Jams were excluded. I've been Painting since early 1970's (mostly Motorcycles) and this is the best explanation I have. Mazda uses a 3 step process, Tinted Clear is #2.
 
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Old Jan 12, 2026 | 02:27 PM
  #15  
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Chaplin Pat "dude"..... LOL a few decades have gone by since enamel paints at Earl Scheib $49.95 paint your whole car and custom show quality lacquers ...to the endless badly required by USA federal new cars standards paint formulas for new vehicles. And motorcycles specifically tanks generally required a bit different style of painting and what paints to use then car and trucks. And if you got into painting the plastic body parts on crotch rockets then you knew they were a PIA sort of like the infamous soul red. but only sort of. But you knew that right? lol


Lobstah "bud" .... now I get your response! I don't mention my short painting and body experience because it was a small "blip" in my experiences and really what worked pre-90's no longer really work now.
 

Last edited by Callisto; Jan 12, 2026 at 02:31 PM.
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Old Jan 12, 2026 | 08:56 PM
  #16  
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Callisto, Dude! I'm so old I remember Earl's Commercials, Any Car Any Color $29.95! They only masked the Glass and Bumpers.........
 
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Old Jan 12, 2026 | 09:02 PM
  #17  
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Originally Posted by Chaplain Pat
Callisto, Dude! I'm so old I remember Earl's Commercials, Any Car Any Color $29.95! They only masked the Glass and Bumpers.........
And didn't always do a good job of that.
 
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Old Jan 13, 2026 | 01:40 PM
  #18  
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Originally Posted by Callisto
Go back to your dealer... complain about it on a forum does not solve or resolve your complaint. In fact, join and complaining really serves no purpose or value! At least regarding a brand-new vehicle with a paint problem as new as yours likely less then a few hundred miles. When you did your walk around one has to wonder why you didn't notice these things? and address them before you drove off. Lets see you found a vehcle you liked looked it overlooked , took it for a test drive looked it over some more. Then when you picked it up after was prepped you had yet another chance to inspect before you left? Fisheye like yours stands out! .


As for new vehicle on a dealer lot.....

It only means that the body shop had a poor service person doing the repair and paint.

It is not uncommon for new vehicles to need some minor repairs after they arrive and even when they sit on a dealer .
Responses to the contrary only indicates a person that never worked at a dealership in their life... nothing personal.
Example: Think Batteries!
I can answer that one Calli- I recently traded my CX-5 for a Telluride. The first one I planned to buy had a ding on the rear passenger door, which I spotted at delivery. They tried to have PDR take care of it, but I could still see it so asked for another car. They miffed that one and I ended up going to another dealership. They got me two cars as I decided to look at a color which I had not originally considered. I went with one of the cars and carefully looked it over before leaving, but after getting it in my garage, in very different lighting, I can see what appears to be waviness in the driver's door. I can't feel anything with my hand, but it seems to be a defect visually. It's on me as I didn't see it initially (as well as a single defective piece of leather on the drivers seat back I didn't notice until later), but there are many things which can't necessarily be seen in all conditions (what about if it happens to be raining when the car is delivered?). I had PPF put on right away at a guy I use all the time. I typically have no issues, but this time there were some bubbles/defects, and I have had to go back several times for corrections (in fact, I found another one yesterday so I have to go back again).

It is interesting to me that Mazda has different processes for each color. I have never had the Soul Red, but having it look different in the door jambs seems like a cheap out considering Machine Gray, which is also a more complex color, has no such differences.
 
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Old Jan 13, 2026 | 02:13 PM
  #19  
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The highest percentage of new vehcle buyers are buying a daily drive. That by definitions pretty much says it all.
The highest percentage of forum members are asking for help or like you a somewhat enthusiast so we as in you and I ( I am a vehicle nut) are pickier. You are very almost obsessively picky. Nothing wrong with that BTW a wet car shows many things that a dry vehicle does not when looking for body defect. Your door knowing how Mazda are inspected several steps of assembly and painting all the way down to the final out the door inspection was NOT a manufacture damage or defect and likely somewhere from leaving Mazda and threw the shipping process or arriving and happened at a dealer not necessarily your dealer either as it may have been a dealer trade? Mazda and if it were sanded down it would support my thoughts.

I would love to read the notes about you at the dealership on the VIN side notes for dealers only.... ROLMAO!!!
 
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Old Jan 15, 2026 | 07:03 AM
  #20  
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Default Quick update

I contacted my dealer and they (all dealers and Mazda Corp.) know about the paint color complaints. "They hear it all the time with the Soul Red". Basically because only the outside of the car gets the full 3-step paint process. All cars get the same process only the Soul Red is very apparent. The defects in the front bumper are actually premarked drill holes for a front license plate which we don't use in Florida. So those marks are "standard" on ALL cars. Thanks for all the responses!
 
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