I unfortunately got handed a lemon with the dreaded "Whining Noise From Automatic Transaxle" issue many Mazda's used to get in the past. Here's the technical bulletin explaining it exactly:

https://www.tsbsearch.com/Mazda/05-002-19

The chief mechanic at the dealer confirmed the issue, but since this seems like a new case for the CX-30, it's whole process with Mazda headquarters to get the approval for a fix. What bad luck... Brand new, fresh out of the lot GT in Polymetal, only 300KM driven... Unbelievable...

 

Sorry to hear about this issue but pretty sure that Mazda will fix this given that there is already a technical bulletin and solution for this.

 

[QUOTE=......What bad luck... Brand new, fresh out of the lot GT in Polymetal, only 300KM driven... Unbelievable...[/QUOTE]

I was planning to downsize to a CX-30 from a CX-5 GT Turbo but I think I’ll downsize to a Korean car brand. What’s the manufacture date of your CX-30? I guess that was assembled in Mexico? Could this issue be due to COVID-19?

 

I don't think the assembly location matters. Many automakers have assembly factories in many different countries and follow their company standard QA procedures.

 

The TSB is not valid for the CX-30 as per the chief mechanic at my dealer, even though it's exactly the same problem. Mazda Corporate needs to offer a new solution to the dealer. That's what scares me. Because the CX-30 doesn't have much of a repair history, I'm afraid they'll drag this for a long, long time. I'm personally ready to take legal action if they try anything of the sorts.


Yeah it's made in Mexico. I knew that, I was warned by many people about the sub standards of the manufacturing in that country. Still decided to go for it as I expected Mazda to have had they Japanese standards implemented there... Apparently not... Anyway, after this, it will be my last Mazda, I'll trade it in as soon as the warranty expires... For a car to come out of the dealership with a major mechanical flaw is unacceptable in 2020... My 2nd choice was the Hyundai Kona... I absolutely recommend you going for that or the Tucson instead.

 

If VIN starts with 3 it’s Mexico; K for Korea, J for Japan, 1 for USA, and 2 for Canada. Maybe QC procedures were missed due to COVID-19?

 

When there have been shortages of assembly line parts,personal or other problems that may come up effecting the expected bean counted finished vehicle count for any shift then it is up to the Engineers or plat directors assigned to the assembly facility to decide on acceptable substantiations for all aspects of the completed assembled vehicle . Naturally their are always limitations. This can be found in dealership vehicle or parts updates. So the question about covid is not necessarily without merit to consider for a finished vehicle in the VIN location?

 

Bathory891, check the manufacture date and location of your CX-30. When I was at a Mazda dealership last month, the VIN of a gorgeous Blue CX-30 starts with a 3 so I guess CX-30’s in the US dealerships are made /assembled in. Mexico. My plan on downsizing to a CX-30 from CX-5 GT Turbo will not push through.

 

Yes it's made in Mexico... Which was always a red flag for me... I guess my fears came through... The car was literally defective straight out of the plant... Totally unacceptable to a point that Mazda corporate should give me a new car... But obviously they won't, and I'm afraid they're going to dick me around with the repairs as the CX-30 is a brand new model with no technical repair history. Hence they're going to argue that this is a new problem and it will take a long time before they approve any fixes... I can't believe how unlucky I got with this massive purchase... Again, made in Mexico, you should always run, but I got seduced by the looks and equipment...

I don't know the date, I'll look it up... Is it part of the VIN? I didn't think COVID would have an impact on the quality of production, but now that you bring it up, it makes total sense... A place like Mexico can't have the best manufacturing standards to begin with... Oh well, the damage is done, I'm just relying on Mazda Corporate not to mess with me... Dealer is willing to help me out, but they have to get approval from Corporate, and those guys can play with me for as long as they want...

The issue is that the chief mechanic at the dealer told me the technical bulletin describing the problem is not for a CX-30, hence it's useless... The process becomes the mechanic explaining the issue to Mazda Corporate. Then those guys decide whether or not they would propose a fix... My big fear is they won't do anything because this is a new case for the CX-30... They would need to amass enough cases to come up with a new technical service bulletin for dealerships to apply the fix... This can take months, if not years... That's why I'm already planning legal action against Mazda corporate... No way am I allowing anything other than a speedy resolution...

 

The manufacture date is on the label by the driver’s door pillar.

when I purchased my 2019 CX-5 GT Turbo September last year (I’m still driving it now), it had a serious vibration problem which I did not feel when I test drove the car. The first time I took it to the highway at speed over 55 mph, that’s when I felt the vibration. I complained it to the dealer and I sent an email to the Mazda Customer Care. The dealer service department took the car for a couple of days to diagnose the problem. They ended up swapping wheels from another CX-5, they claimed. When I picked up the car and took it for a test on the highway, the vibration was still there although a little bit reduced. I asked for a replacement but the dealer won’t hear my plea. I took it to another dealer and the service tech there found extra lump of rubber on the front right tire which he kinda surprise why a tire of a brand new vehicle has such bad tire. He shaved the lump off and that took care of the vibration. I emailed Mazda about the finding and I requested for a new tire but Mazda’s response was to bring it up with the tire manufacturer - pointing fingers!

My plan to downsize this CX-5 to a CX-30 is dead because the CX-30’s in the US are made in Mexico. I will say goodbye to Mazda.