Whining Noise From Automatic Transaxle
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Junior Member
Joined: Aug 2020
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From: Montreal
The manufacture date is on the label by the driver’s door pillar.
when I purchased my 2019 CX-5 GT Turbo September last year (I’m still driving it now), it had a serious vibration problem which I did not feel when I test drove the car. The first time I took it to the highway at speed over 55 mph, that’s when I felt the vibration. I complained it to the dealer and I sent an email to the Mazda Customer Care. The dealer service department took the car for a couple of days to diagnose the problem. They ended up swapping wheels from another CX-5, they claimed. When I picked up the car and took it for a test on the highway, the vibration was still there although a little bit reduced. I asked for a replacement but the dealer won’t hear my plea. I took it to another dealer and the service tech there found extra lump of rubber on the front right tire which he kinda surprise why a tire of a brand new vehicle has such bad tire. He shaved the lump off and that took care of the vibration. I emailed Mazda about the finding and I requested for a new tire but Mazda’s response was to bring it up with the tire manufacturer - pointing fingers!
My plan to downsize this CX-5 to a CX-30 is dead because the CX-30’s in the US are made in Mexico. I will say goodbye to Mazda.
when I purchased my 2019 CX-5 GT Turbo September last year (I’m still driving it now), it had a serious vibration problem which I did not feel when I test drove the car. The first time I took it to the highway at speed over 55 mph, that’s when I felt the vibration. I complained it to the dealer and I sent an email to the Mazda Customer Care. The dealer service department took the car for a couple of days to diagnose the problem. They ended up swapping wheels from another CX-5, they claimed. When I picked up the car and took it for a test on the highway, the vibration was still there although a little bit reduced. I asked for a replacement but the dealer won’t hear my plea. I took it to another dealer and the service tech there found extra lump of rubber on the front right tire which he kinda surprise why a tire of a brand new vehicle has such bad tire. He shaved the lump off and that took care of the vibration. I emailed Mazda about the finding and I requested for a new tire but Mazda’s response was to bring it up with the tire manufacturer - pointing fingers!
My plan to downsize this CX-5 to a CX-30 is dead because the CX-30’s in the US are made in Mexico. I will say goodbye to Mazda.
What you went through with Mazda Corporate is exactly what I'm afraid of. Again, because the CX-30 is new and no technical bulletins exist to remedy my problem (it does for a previous gen Mazda3, but apparently that's not applicable), I'm really dreading that they'll simply stall my request indefinitely, while my car remains defective... My only hope is for my dealer to push for a fix, which, for now, they promised they will... But again, their hands will be tied if Mazda refuses to give the green light...
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Junior Member
Joined: Aug 2020
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From: Montreal
The manufacture date is on the label by the driver’s door pillar.
when I purchased my 2019 CX-5 GT Turbo September last year (I’m still driving it now), it had a serious vibration problem which I did not feel when I test drove the car. The first time I took it to the highway at speed over 55 mph, that’s when I felt the vibration. I complained it to the dealer and I sent an email to the Mazda Customer Care. The dealer service department took the car for a couple of days to diagnose the problem. They ended up swapping wheels from another CX-5, they claimed. When I picked up the car and took it for a test on the highway, the vibration was still there although a little bit reduced. I asked for a replacement but the dealer won’t hear my plea. I took it to another dealer and the service tech there found extra lump of rubber on the front right tire which he kinda surprise why a tire of a brand new vehicle has such bad tire. He shaved the lump off and that took care of the vibration. I emailed Mazda about the finding and I requested for a new tire but Mazda’s response was to bring it up with the tire manufacturer - pointing fingers!
My plan to downsize this CX-5 to a CX-30 is dead because the CX-30’s in the US are made in Mexico. I will say goodbye to Mazda.
when I purchased my 2019 CX-5 GT Turbo September last year (I’m still driving it now), it had a serious vibration problem which I did not feel when I test drove the car. The first time I took it to the highway at speed over 55 mph, that’s when I felt the vibration. I complained it to the dealer and I sent an email to the Mazda Customer Care. The dealer service department took the car for a couple of days to diagnose the problem. They ended up swapping wheels from another CX-5, they claimed. When I picked up the car and took it for a test on the highway, the vibration was still there although a little bit reduced. I asked for a replacement but the dealer won’t hear my plea. I took it to another dealer and the service tech there found extra lump of rubber on the front right tire which he kinda surprise why a tire of a brand new vehicle has such bad tire. He shaved the lump off and that took care of the vibration. I emailed Mazda about the finding and I requested for a new tire but Mazda’s response was to bring it up with the tire manufacturer - pointing fingers!
My plan to downsize this CX-5 to a CX-30 is dead because the CX-30’s in the US are made in Mexico. I will say goodbye to Mazda.
I definitely regret downplaying the Mexican manufacturing... I wanted to trust Mazda's statements that they have fully implemented their Japanese culture in Mexico's plant, but no matter what, it still will never be the same... For a car to leave the plant with an obvious transmission issue is not supposed the happen, plain and simple... I can accept a few superficial issues here and there, but not this...
And I'm fearing what you went through with Mazda corporate... The CX-30 is new, there's barely any technical bulletins for it... My dealer told me he acknowledges the issue, but it'll all depend on Mazda if/when they decide to give the green light to fix it... He couldn't guarantee anything... They could stall this for weeks, even months...
Anywho, I'm back to discussing it with the dealer on Monday... My plan is to leave it with them and get a loaner until they figure it out... I'll also talk to my lawyer just in case Mazda decides to screw me over...
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From: United States
Many car manufacturers including luxury brands like Audi and Mercedes have assembly factories in Mexico.
Do you have data that shows that cars made in Mexico have flaws and that cars assembled at other locations are superior?
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Joined: Oct 2017
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From: United States
Don't know what the issue is. My previous VW Golf was made in Germany and had many issues, on the other hand, my current VW Golf is made in Mexico and has no issues.
Many car manufacturers including luxury brands like Audi and Mercedes have assembly factories in Mexico.
Do you have data that shows that cars made in Mexico have flaws and that cars assembled at other locations are superior?
Many car manufacturers including luxury brands like Audi and Mercedes have assembly factories in Mexico.
Do you have data that shows that cars made in Mexico have flaws and that cars assembled at other locations are superior?
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Joined: Aug 2020
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From: Colorado
Yes it's made in Mexico... Which was always a red flag for me... I guess my fears came through... The car was literally defective straight out of the plant... Totally unacceptable to a point that Mazda corporate should give me a new car... But obviously they won't, and I'm afraid they're going to dick me around with the repairs as the CX-30 is a brand new model with no technical repair history. Hence they're going to argue that this is a new problem and it will take a long time before they approve any fixes... I can't believe how unlucky I got with this massive purchase... Again, made in Mexico, you should always run, but I got seduced by the looks and equipment...
I don't know the date, I'll look it up... Is it part of the VIN? I didn't think COVID would have an impact on the quality of production, but now that you bring it up, it makes total sense... A place like Mexico can't have the best manufacturing standards to begin with... Oh well, the damage is done, I'm just relying on Mazda Corporate not to mess with me... Dealer is willing to help me out, but they have to get approval from Corporate, and those guys can play with me for as long as they want...
The issue is that the chief mechanic at the dealer told me the technical bulletin describing the problem is not for a CX-30, hence it's useless... The process becomes the mechanic explaining the issue to Mazda Corporate. Then those guys decide whether or not they would propose a fix... My big fear is they won't do anything because this is a new case for the CX-30... They would need to amass enough cases to come up with a new technical service bulletin for dealerships to apply the fix... This can take months, if not years... That's why I'm already planning legal action against Mazda corporate... No way am I allowing anything other than a speedy resolution...
I don't know the date, I'll look it up... Is it part of the VIN? I didn't think COVID would have an impact on the quality of production, but now that you bring it up, it makes total sense... A place like Mexico can't have the best manufacturing standards to begin with... Oh well, the damage is done, I'm just relying on Mazda Corporate not to mess with me... Dealer is willing to help me out, but they have to get approval from Corporate, and those guys can play with me for as long as they want...
The issue is that the chief mechanic at the dealer told me the technical bulletin describing the problem is not for a CX-30, hence it's useless... The process becomes the mechanic explaining the issue to Mazda Corporate. Then those guys decide whether or not they would propose a fix... My big fear is they won't do anything because this is a new case for the CX-30... They would need to amass enough cases to come up with a new technical service bulletin for dealerships to apply the fix... This can take months, if not years... That's why I'm already planning legal action against Mazda corporate... No way am I allowing anything other than a speedy resolution...
You are spending a lot of thought on how Mazda is going to F you over, jerk you around, take forever and they have given zero indication that is the case. That and you are obviously upset with yourself for buying a product from Mexico and labeling every product from south of the border as crap (again, for no good reason). Just in full-on blame / victim mode. Maybe calm down, act like an adult, and give them a chance before you smear them.
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From: Montreal
I agree. I took a risk with the CX-30 because it's just a beautiful car with a great list of equipment at a relatively ok price... Plus Mazda Canada had good financing rates, which Hyundai uncharacteristically didn't for the Kona, which was my 2nd choice... I deeply regret not going with my gut and sticking with Japanese or Korean... It's too late now, I'm just concentrating on getting the go-ahead from Mazda Canada to have the repairs green lit... I'm afraid they're going to drag this for a long time due to this being a new issue on the CX-30... Because it's just a "noise" issue for now, they can even flat out refuse on the basis of it being an "annoyance", until something actually breaking...
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From: United States
I would like to see some data that shows that cars made in Mexico have issues, and cars made in other parts in the World are superior in quality. Just a gut feeling that cars manufactured there can't be good is not enough.
Last edited by mazda_nc_dude; Aug 31, 2020 at 01:20 PM.
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From: United States
No problem with that. My problem was that Mexico was somehow singled out as a bad assembly location without providing any evidence why. This is right now a sad and disturbing trend.
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From: Northern California
You know here is the funny thing, we always think that the VIN which gives the "completed" and for legal documentation the origin of a vehicle but many guessing things on forums like this think it also represents the quality. And as you said and I will quote you on what IMO was a good thought. "This is right now a sad and disturbing trend."
Many individual parts are manufactured all over the world and sent to the various manufacturing assembly plants so the percentage of originally manufactured and assembled all from one country is diluted. Naturally unless you have inside information at the plants parts warehouse facility that kind of information is generally almost impossible to find out. That is why legally the term "made in", "assembled" etc. many terms of this type are used all have different meanings in the true legal since? I doubt there are to many of the top produced vehicles in the world there are assembled from all parts manufactured from that same auto maker of the vehicle anymore?
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From: Montreal
Well, I called my dealer and apparently, AS EXPECTED, Mazda Corporate is saying they doubt there's an issue as the CX-30 is a new car with no history of technical issues, hence the owner (me) is making it up... They apparently refused to go ahead with further diagnostics, despite the fact the chief mechanic himself at Mazda, with 26 years of experience with Mazdas confirmed there's an issue just by test driving it...
I managed to convince my dealer to run the in-house diagnostics anyway so the mechanic can present a business case to Corporate and maybe convince them that there's really an actual mechanical problem...
Once again, another life lesson: NEVER buy a new model on its first year... this is the exact B.S. manufacturers will pull with buyers... "oh the car has no history of any technical issues, it's all in your head, so you're out of luck buddy!"... They release a defective car from their plant, and leave the buyer stranded with mechanical issues...
I managed to convince my dealer to run the in-house diagnostics anyway so the mechanic can present a business case to Corporate and maybe convince them that there's really an actual mechanical problem...
Once again, another life lesson: NEVER buy a new model on its first year... this is the exact B.S. manufacturers will pull with buyers... "oh the car has no history of any technical issues, it's all in your head, so you're out of luck buddy!"... They release a defective car from their plant, and leave the buyer stranded with mechanical issues...
Last edited by Bathory891; Aug 31, 2020 at 03:03 PM.