...since I've posted. I know, I know. I showed up for a couple weeks, disappeared, and probably nobody remembers me lol.

But during my absence, I've learned more and become better at what I do. I'm even ASE certified now hehe. Anyway, even if I'm not the most regular poster, I thought I'd come on here and share an important piece of information with Mazda owners on here that are still under factory warranty.

As a Mazda technician, I've learned that Mazda will not allow us to "upsell" repairs covered under warranty unless they direly need to be done. It's a method of cost control that we all find highly dishonest, and so we find a way around it to still get the word out.

I understand cost control. Every business has to do itit's only logical. But I believe there's right ways and wrong ways to go about it.

The most common example I can think of is this: Say you bring your car in for a basic oil change at 15,000 miles or so. You've had the car for a year. Still well within factory warranty. I have your car up in the air, and I notice that your oil pan has a slow leak. The RIGHT thing to do is for us to say, "Mr./Ms. Customer, your oil pan has a slow leak. It's not dangerous since it's only a slow seep, but since your car is still under warranty, we'd like to go ahead and fix this for you, and provide you with a rental car if need be for the duration."

Mazda won't have it since it's only a slow seep, and it wasn't bad enough for the customer to notice a spot on the ground and complain about it. If it's really bad, they'll let it slide.

So essentially, this makes it to where I'm issued a gag order while you're under warranty, and you're forced to pay for the repair later on.

The way we work around that at my dealership is to let the customer know anyway, but ask them to come in and complain about the leak on the next visit. As long as the customer issues the complaint, Mazda will cover it no problem.

What I encourage you as owners to do, is occasionally take a look, or ask each time you go in for service to look for any leaks. I'm not saying you should expect to have one. But these things happen from time to time. If you follow this advice, then you'll be in the know, and you can make sure to better take full advantage of your warranty and lower your repair bills down the road when it expires.

 

good call there mazda techie. and welcome back. i do remember you fro back in the summer spring area. hopefully you stay around longer :P

 

Thx for the welcome. =>

 

dam now thats some good info right there

 

SPEAKING OF PEOPLE WHO HAVENT BEEN HERE FOR A LONG TIME.... WHERE THE HELL HAVE YOU BEEN?!

 

haha ive been just takin an undeserved break :P

 

i remember last time you lost your job or something. you found one i assume. and you just completely forgot about this place huh?

 

dam here only a couple of min and already thread jackin haha, nah but ive been doin some...stuff, anyway good 2 b back. and for the record no...no real job yet but goin 2 school next month (hopefully)