Please help! New Owner
 

Hi, my name Gianni new mazda owner.

Just purchased a brand new 2016 CX-9 GT. Car had 280 miles when i picked it up. I bought it last Thursday 4/27/2017 in the evening. Just washed it today for the first time and looked at it in the direct sun the whole paint job looks ruined?

Already called Mazda Customer Service, I have an appointment to speak with a regional manager as the sales manager was very rude when I spoke to him.

What did you wash it with? & where? Surely it wasn't like that when you picked it up?

I use Meguires car wash. I have professional quality cloths, trust me I didn't do this. I am as meticulous as the next car guy when it comes to my vehicles.

On further inspection there are tiny black specs all over the front wheels. Looks like overspray? Not good! Can anyone confirm that there should not be black specs on the wheels?

Playing devils advocate, that seems like something you would have seen at time of delivery. It's not a small faint mark. Mazda is going to say the same thing. When did it show up is the unanswered question? After the wash? During the dry off? Is it in the paint? Never seen black spec's on the rims. Just throwing this out there, did you have a paint treatment done to the vehicle? Rust inhibitor? anything along those lines? I know some dealers up sell a sealer that's suppose to last forever.

You can only see the marks when the sun is shining right on it. You can't see any of it even with the slightest of shade. The wheels definitely have overspray on them confirmed upon even with General manager.

Just left dealership they gave me a loaner while they try to figure out what's going on.

I didn't purchase any coatings. Don't know if it has one or not.

Looks like a kid's bicycle wrecked into it.

One kids bike? The entire Tour De France slammed into it. Some of it looks like hand prints. Haunted by the spirit of a deceased assembly line worker? We used to have a touch up crew that would come in and polish up used cars. Paint, buff, fix minor dents and scratches. Some of those marks would resemble if paint (overspray) got on the car and they used some type of thinner to rub out the marks, damaging the clear coat. Theory with nothing to back it, just made me think of it looking at the pic's again. Interesting to see what the Dealer comes up with

Sparky I'm thinking along the same lines as you are. Somehow the clear coat got "hazed" by a buffet trying to remove something. Like I said before 98% of the time you can't even see it. Waiting on dealer and Mazda reps at this point. Putting miles on a loaner right now.

Looks like vandalism. Good luck if you have Geico or Progressive.