First Post here, I have tried searching for this problem but can't find any resources on this.
I'm hoping someone knows how to reset this.

My wife bought a 10 plate CX7 diesel 5 weeks ago, had a recent problem with timing chain pretensioner that's been fixed and due to go in for Injector seal replacement Tuesday.


My wife got the car back today and the display next to the radio display ( the one that shows reverse camera and system information) states " This program cannot be read please contact dealership" it has an SD slot next to it with a mapping card in it (but think this didn't work correctly any how but the wife just wants the display functional again. without having to take it Mazda to cost a fortune ( I assume batteries been disconnected on fix) is there a way of resetting this or fixing this? Thanks in advance

 

actual error msg is " A program cannot be started please consult to a dealer"

after scouring the internet and finding nothing and Mazda wanting to bring the car in I resolved it.

to the side of the Multi Information screen is a plastic cover for the SD slot, after fiddling with this I noticed there was a sliding door that moves from right to left to cover SD slot, I moved it over the SD card and turned the ignition and Voila rebooted and now GPS works (wife is very pleased I may even get some tonight)

 

Thanks a lot. I had the same problem with my 2010 Mazda 3 and this post saved me an expensive trip to the dealer.

 

“A program could not be loaded consult a dealer”
My battery died and was replaced and now this error message displays on the “Maintenance Info display.”
I tried various things mentioned on the internet and nothing has worked including the above advice.
Anyone have any other solutions?? I have a 2012 Mazda 3.

 

I am currently having this same exact problem. I drive a 2012 Mazda 3. Any ideas on how I can fix this without spending so much at the actual dealer?

 

Takeout the SD card and put it back in, then make sure the cover is shut.
restart your car. This happens to me every time the battery dies. My initial problem was that someone took out the SD and didn't put it back in.. i’ve always taken it to the same dealership so they compensated me.
otherwise find someone with the same make and model and copy their SD card.

 

My 2012 cx9 navigation/radio says “A program could not be loaded consult a dealer”

it has a map dvd, I took it out and put it back in back it sounds grinding and then closes the door and repeats that a program could not be loaded. Would had mean the dvd needle is malfunctioning, or the map dvd needs replacing? I rarely, maybe a handful of times have used it.

 

Any update on how you fixed this?

 

where exactly did you find the SD slot I have the same issue and I have a 2011 Mazda cx9 grand touring and I cannot find an SD slot anywhere in this vehicle