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Originally Posted by Jennifer Lynn
(Post 167301)
Belize - did you get another CX-5? And can I ask the miles you had on your car? I'm approaching the 8 month mark and my dealer just said my hood is in and ready to paint. I don't know about this. . . I really would rather just get out of this car. But I think I got the ball rolling on the hood replacement so I'm stuck following through with that.
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Originally Posted by Belize Bound
(Post 167323)
Probably because they don't trust their own paint. They would rather start over on a raw hood.
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Originally Posted by Belize Bound
(Post 167324)
No, went a completely different direction......bought a new RAM 3500 diesel because we bought a new fifth wheel! I had only 5,400 miles on the CX-5. We loved the CX-5, that was our second one. I've owned several new Mercedes and the CX-5 is every bit as good!
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Originally Posted by paris1
(Post 167325)
They could do the same by simply sanding the original down to bare metal.
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Originally Posted by schmieg
(Post 167327)
Wonder if Mazda wanted the original hood back to do testing on the problem.
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Keeping an eye on our paint (and on this thread). So far so good, I have not noticed any issues. Any 2018 owners who experience the same issue as the OP?
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CX 5 2017 Paint
Mazda said they would repaint my car hood fenders roof not the rest could be a different color took another trip to Dundas salt on the road from the last storm more chips Mazda called said they would repaint and pay only so much I pay the rest I told them to ----them self I now think I going to try the Media so if anyone out there can help very appreciated
first the BBB them I'm going to send off a letter to Market Place I'm thinking I want this car replaced this is just BS if anyone else feels the same please drop a email off to BBB or Market Place and we will see what happens |
2018 CX-5 GT ... 2 weeks, 250 miles ...
Already 3 chips. Looking for the dealer to swap vehicles. I certainly didn’t pay $600 for the paint to have chip issues for the life of the car.
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Originally Posted by CX-5Kgosi
(Post 167387)
Already 3 chips. Looking for the dealer to swap vehicles. I certainly didn’t pay $600 for the paint to have chip issues for the life of the car.
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CX5 red soul crystal
good luck to you on a trade I've reached the end I think with Mazda and all their BS I have put it to the BBB in Kitchener ON. next step is I will contact Mazda Canada one more time then I am going to the Media.
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Originally Posted by Pyrotec
(Post 164073)
Has anyone else had problems with the new paint color chipping easily? I contacted Mazda directly and they told me they were aware of the problem and to go to my dealer. The dealer told me that their regional rep basically told me to go pound sand and that it was my problem. I'll go the route of contacting Mazda directly again. If anyone else has problems I'd sure like to let Mazda to know. I think they hit a home run with the new CX-5 except in this area. Thanks.
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Soul Red Crystal paint chips problem
I have had the same problem. I bought a brand new top of the range CX5 last September 2017, within a month there were stone chips on the bonnet with the base coat showing through. The top layer of paint has chipped off completely and so the yellow metallic base coat was showing. Now I have driven 12,000 miles and 7 months later I have counted 46 locations all over the car body where the top layer of paint has chipped off. I have owned and driven a variety of cars mostly Fords over the last thirty-five years and seen nothing like this. To suggest it is the drivers fault is ridiculous. Clearly they have experimented with a coloured laquer layer for the top coat and it hasn't worked, the fault is with the manufacturer and they need to rectify it. What I recommend is we get the Automobile Association or RAC involved or some kind of independent body to inspect the cars and take the matter further on our behalf. I took it to the dealer and showed them and they tried to polish it out with a spray and cloth with no result. On top of that they cant locate the soul crystal red touch up paint, which is a blessing in disguise really. Can you imagine what it is going to look like five years down the line with touch up paint all over it? I am very please with the way the paint looks and the whole driving experience is great but considering we paid extra for this special paint it clearly should not be chipping off in the first few months of use, if ever. Mazda should repair the cars, or replace them at their own cost, the motorist is clearly not to blame.
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Originally Posted by patjoe
(Post 167344)
Mazda said they would repaint my car hood fenders roof not the rest could be a different color took another trip to Dundas salt on the road from the last storm more chips Mazda called said they would repaint and pay only so much I pay the rest I told them to ----them self I now think I going to try the Media so if anyone out there can help very appreciated
first the BBB them I'm going to send off a letter to Market Place I'm thinking I want this car replaced this is just BS if anyone else feels the same please drop a email off to BBB or Market Place and we will see what happens |
Soul Red Crystal - Beautiful colour - but DON"T DO IT!
Devasted on the return of my CX 5 from the paint shop... a minor hit and run lead to a repaint of one fender, and additional repair of paint chip damage. After 5 months, my car was COVERED in paint chips - that appeared to go right down to metal if not a silver undercoat. After 5 months, my CX 5 had more serious paint chips than my 14 year old Subaru!
Reputable, and dealer recomended paint centre performed repairs and repaint - did a great job; clean paint, great service etc - BUT the car is a completly different colour from the original "Soul Red Crystal" - and the shimmeing effect of red to black, and motion are completly gone. The original colour that remains is a deep, gorgeuos, and deep red, when beside the off-shade, less dramatic repaint. The car is otherwise and the colour is gorgeous however it is far too delicate anywhere off the showroom floor - and cannot be repaired by a body shop as the colour application cannot be accurately duplicated. Not sure if this is a Mazda Canada problem, Mazda International, dealer, or I'm SOL- This problem is well doccumented with hundreds of comments - and is bordering a class action situation as the resale value of cars will be next to nil if they are loosing paint for the next few years... I want to drive it off a cliff- |
2018 CX-5 Soul Crystal Red Paint Chips
I'm 59 years old and I've had over 50 cars in my lifetime. I have never ever seen paint chips like this. There's something definitely abnormal about this paint and I'm sure Mazda is well aware of it. obviously I should not have 15 paint chips all over the front of my car from just driving on the highway over the past month and a half.. I even looked for a front bra for this car and can't find one from any manufacturer. I'm hoping that Mazda will do the right thing and correct this problem and either repaint these cars or let us turn them in and get a different color. I want to see immediate action by Mazda. Here's the crazy thing. I'm thinking about buying a beat-up car just to drive back and forth to work and only use this car for around town!! Can you believe it, I have spent so much money on this car and now i have to buy another car because I'm concerned about how bad this cars going to look in a very short time!!! Yes touch up paint does not do the trick it's just a quick fix as to protect the spot, but it will not match. If Mazda doesn't fess up soon as to the issue and and resolve this with its customers I hope the government will step in somehow. Again I am 100% sure that Mazda was well aware of this problem before selling one of these vehicles. Shame on you Mazda.
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Soul Red Crystal
Hi all- After complaints to my dealership, and Mazda Canada- I received a reply from Mazda Canada, that they were aware of the problem, and that I should contact them again by end of June and provided a service number.... Not holding my breath - but hope they have some options and/or compensation. Please note I have had the car repainted in spots- and although a great paint job- quality work- it is not even close to the original red... Ive never seen anything like it. Keep the pressure on Mazda- they’ll come around if they value their customers. Otherwise the CX 5 has been an incredible car. :-( |
Paint chips
At 4000km I noticed several chips in the soul red paint of my 2016.5 CX5. Now at 7000km I think there’s gotta be over 100 chips. First visit to the dealer resulted in a shrug and “call Mazda Canada, maybe they will care but probably not.” So I did follow up through their website. The dealer called me back in to take photos of the issue and expressed his surprise at their interest. I am livid with them as I took the car into another manufacturer and asked for a trade in value as I’ve lost confidence in the CX5 and just want to offload it. I was quoted ~10k less than I paid 6 months ago!! I vowed to rain pain on them if this was not resolved to my satisfaction (proper trade in value on new vehicle) but truthfully I don’t even want another Mazda product. Sad as I had a Mazda3 for 14 years and it was a truly stellar vehicle - also red!! If we can band together to gain some traction here we should. I feel deceived and now angered by their response.
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I'm glad that my soul red CX5 is a 2014 without all these problems. Beautiful color, but I wouldn't have paid extra for it.
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2018 cx5 soul red ctystal
I bought my cx5 2 months ago today a paint expert in our area showed me how cheap Mazda was they did not paint the door jams to match the rest of the car he showed me the different in paint color between the outside of car and the door jams have anyone else seen this difference on their cx5 he said they probable saved $300 on each cx5
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Originally Posted by patjoe
(Post 167401)
good luck to you on a trade I've reached the end I think with Mazda and all their BS I have put it to the BBB in Kitchener ON. next step is I will contact Mazda Canada one more time then I am going to the Media.
My wife and I are having the exact same problem with our Soul Red 2018 CX-5. Was just wondering if you had made any headway with Mazda Canada. We really enjoy driving this car, but we had no idea we'd be having sort of this issue with the paint of all things. |
2018 Red Crystal Red
I contacted Mazda and discussed this issue in detail. So now my complaint is officially in the system but that was a week ago and no reply to date. I feel the best way we are going to get traction is to have this hit social media and Nation news. So let's keep screaming about this and hopefully Mazda will react.
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Soul crystal red CX-5 paint chips
Well this is a coincidence as soon as I just posted my last reply about my 2018 Mazda CX-5 soul crystal red paint chip issue I received a call from Mazda North America as to reply to the call that I made last week. So there's no real update as far as a resolve but I was told that Mazda is aware of the issue and this issue is part of discussions that are ongoing as we speak. So it appears to me that at some point in the near future Mazda will provide an update as to a course of action. More to come hopefully.
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I've been a long time Mazda owner and purchased the soul crystal red CX5 last April. I thought maybe I had hit some rocks on the road that I didn't recall. Then I started noticing more chips around the car. I have them on the hood and a couple places on the body as well. I'm disappointed but I hope Mazda will stand by their customers. This is clearly a defect that needs to be addressed. I'll be filing a complaint with my dealership and Mazda USA.
KK in NJ |
Soul Red Mazda paint
1 Attachment(s)
I have a 2017 Soul Red, Mazda CX-5. I’ve owned it for about 7 months and it has over 30 chips in the paint on the hood, bumper, roof and front window casings. I told both the dealership and Mazda customer service that the paint is a poor quality and defective and that I am expecting them to do something about it. The dealership told me that Mazda wanted photos of the car and I sent just over 30 photos to the Mazda Customer Service Experience email. One of the photos is attached. The response was that the chips were from rocks and that I could pick up the touch up paint at the dealership at no cost when it becomes available. I am a careful driver, don’t tailgate, don’t go on gravel roads and my car is garage kept. The impression that I get from the dealership is that Mazda does know about the problem and that with time, they may act on the complaints with more than a bottle of touch up paint. I would urge anyone with this issue to contact the Mazda Customer Service Experience http://mazda.custhelp.com/app/ask and state your situation and send photos of the paint chips.
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Soul Red Crystal - Chips like old nail polish...
First time buying a “non-GM” car. Ever. Bought 2017 CX-5 in Soul Red Crystal last year. Did the paint protection, full service plan, etc too. Took delivery last week of May 2017. By September 2017, already noticing paint chipping on hood. Like down to the metal chipping. It’s exactly one year later, less than 9500 miles on it, and there are literally almost 100 chips all across the hood. It looks awful. I have been soooo careful with it too. “Swirling” in the paint? Yep, that too. Previously owned 13 GM cars - never a single chip in the paint. 9 year old Equinox in my garage - yep - not one chip... Spoke w Mazda Customer Service call center - rep said Mazda is aware of the problem, and is working on it, and to check with my dealership. Went to dealership for basic 1yr maint. Dealership service rep was actually demeaning and patronizing; stating that it’s not the paint, it’s just from driving on the roads. Really?? Funny - all my other cars ‘just drove on the roads’ too. Disappointed all around, as some other ‘glitchy’ things noted with the car too. Could’ve gotten over those and still been basically satisfied with the brand. But with the number of people that are having the same problem with this new paint process, and no intervention from Mazda, plus condescension from service staff......it’s upsetting. And it generally takes A LOT to get me upset. If no solution on this, it will likely be the last Mazda I ever buy, and I will try to talk any and everyone considering one out of it!!! Feel like I bought a $40k product from a manufacturer who doesn’t care about their customers, that looks like crap and will have poor resale value. Sad. Is this normal for Mazda?? |
Originally Posted by Nephron
(Post 167955)
First time buying a “non-GM” car. Ever. Bought 2017 CX-5 in Soul Red Crystal last year. Did the paint protection, full service plan, etc too. Took delivery last week of May 2017. By September 2017, already noticing paint chipping on hood. Like down to the metal chipping. It’s exactly one year later, less than 9500 miles on it, and there are literally almost 100 chips all across the hood. It looks awful. I have been soooo careful with it too. “Swirling” in the paint? Yep, that too. Previously owned 13 GM cars - never a single chip in the paint. 9 year old Equinox in my garage - yep - not one chip... Spoke w Mazda Customer Service call center - rep said Mazda is aware of the problem, and is working on it, and to check with my dealership. Went to dealership for basic 1yr maint. Dealership service rep was actually demeaning and patronizing; stating that it’s not the paint, it’s just from driving on the roads. Really?? Funny - all my other cars ‘just drove on the roads’ too. Disappointed all around, as some other ‘glitchy’ things noted with the car too. Could’ve gotten over those and still been basically satisfied with the brand. But with the number of people that are having the same problem with this new paint process, and no intervention from Mazda, plus condescension from service staff......it’s upsetting. And it generally takes A LOT to get me upset. If no solution on this, it will likely be the last Mazda I ever buy, and I will try to talk any and everyone considering one out of it!!! Feel like I bought a $40k product from a manufacturer who doesn’t care about their customers, that looks like crap and will have poor resale value. Sad. Is this normal for Mazda?? No, but something tells me no one's going to convince you otherwise. Good luck with this. |
I bought my Soul red CX 5 top of the line with everything I could get on it 37K $ at the end of Feb. Within the first week I had chips in the front of the car. that and the tires will not balance. now reading these post i realize it is not me. First Mazda for me I had ha VWs since 1980 and I live on a gravel lane , I never had chips like this on my VWs. For the most part I like the car but the problem with the paint and bad tires has me looking for something else already.
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I have a 2017 Soul Red, Mazda CX-5. I’ve owned it for about 7 months and it has over 30 chips in the paint on the hood, bumper, roof and front window casings. I told both the dealership and Mazda customer service that the paint is a poor quality and defective and that I am expecting them to do something about it. The dealership told me that Mazda wanted photos of the car and I sent just over 30 photos to the Mazda Customer Service Experience email. The response was that the chips were from rocks and that I could pick up the touch up paint at the dealership at no cost when it becomes available. I am a careful driver, don’t tailgate, don’t go on gravel roads and my car is garage kept. The impression that I get from the dealership is that Mazda does know about the problem and that with time, they may act on the complaints with more than a bottle of touch up paint. I would urge anyone with this issue to contact the Mazda Customer Service Experience http://mazda.custhelp.com/app/ask and state your situation and send photos of the paint chips.
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Originally Posted by jerry84
(Post 167963)
I bought my CX 5 top of the line with everything I could get on it 37K $ at the end of Feb. Within the first week I had chips in the front of the car. that and the tires will not balance. now reading these post i realize it is not me. First Mazda for me I had ha VWs since 1980 and I live on a gravel lane , I never had chips like this on my VWs. For the most part I like the car but the problem with the paint and bad tires has me looking for something else already.
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Originally Posted by Nephron
(Post 167955)
First time buying a “non-GM” car. Ever. Bought 2017 CX-5 in Soul Red Crystal last year. Did the paint protection, full service plan, etc too. Took delivery last week of May 2017. By September 2017, already noticing paint chipping on hood. Like down to the metal chipping. It’s exactly one year later, less than 9500 miles on it, and there are literally almost 100 chips all across the hood. It looks awful. I have been soooo careful with it too. “Swirling” in the paint? Yep, that too. Previously owned 13 GM cars - never a single chip in the paint. 9 year old Equinox in my garage - yep - not one chip... Spoke w Mazda Customer Service call center - rep said Mazda is aware of the problem, and is working on it, and to check with my dealership. Went to dealership for basic 1yr maint. Dealership service rep was actually demeaning and patronizing; stating that it’s not the paint, it’s just from driving on the roads. Really?? Funny - all my other cars ‘just drove on the roads’ too. Disappointed all around, as some other ‘glitchy’ things noted with the car too. Could’ve gotten over those and still been basically satisfied with the brand. But with the number of people that are having the same problem with this new paint process, and no intervention from Mazda, plus condescension from service staff......it’s upsetting. And it generally takes A LOT to get me upset. If no solution on this, it will likely be the last Mazda I ever buy, and I will try to talk any and everyone considering one out of it!!! Feel like I bought a $40k product from a manufacturer who doesn’t care about their customers, that looks like crap and will have poor resale value. Sad. Is this normal for Mazda?? Email the address on the Mazda corporate site. Tell them how unhappy you are. They have replaced hoods, repainted hoods, repainted entire cars. Mine was one that got the hood replaced. My old hood got wrapped up and shipped back to Mazda. This Thursday will be three weeks since I got the car back with the new hood and new paint. The body shop painted the new hood and blended to the fenders. Mazda is doing this for people with Soul Red Crystal Metallic. File a complaint. They will make you take it to the dealer for inspection. Make the service dept aware of what is going on. Tell them what Mazda is doing for others. Make sure they reply to Mazda that this is excessive chipping. You may have to argue with Mazda a bit, but make sure they know that you know that they are repairing other people's cars. I know someone else that was initially denied repair (they said it showed signed of impact, whatever that means) and she called and asked them how exactly they are picking and choosing who they repair. Her hood got repainted and she got it back last week. Do not accept this crappy paint. It's not normal. The red chips if you look at it funny. |
Any problems with the, Machine Gray Metallic color? I think it is also a more expensive color option.
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Update: Mazda is aware and seems to be forming a plan of action. I contacted the dealer and sales person I bought my CX-5 from last year to alert them of the problem. The service manager at the dealership let me know that Mazda is aware of the problem and they are going to help address it. He asked me to bring the car to the dealership. He identified all of the paint chips on the body by putting small stickers near them. He took pictures that he said he needed to send in to Mazda to document the problems. He said he will follow up with me soon with an update. I think Mazda will take care of this professionally. I'll post the resolution when it happens.
https://cimg9.ibsrv.net/gimg/www.maz...220fe9bac8.jpgAt dealership. Service manager placed stickers on the car identifying the location of the paint chips on my 2017 soul crystal red CX-5. |
Mazda Canada finally agreed to repaint my CX-5
Hi,
I'm in the same boat as you. I called Mazda Canada about my paint problems and they made arrangements with my dealer's service department. They took pictures (with the paint chips circled) and sent them to Mazda Canada. And they finally agreed to do the repair.https://www.mazdaforum.com/forum/ima...ons/icon10.gif I think Mazda is aware of the problem and have finally put together a plan to compensate the owners of "Soul Red Crystal Metallic" Mazda CX-5 like us. Hoping that the new painting will be as robust (if not better) than the original painting ... and as beautiful. Keep insisting ... they do not have the choice to listen to you! Good Luck! |
The chrome Rear Bumper Guard is a must if you put much in the back! It can be added.
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CX5 Crystal soul red
Just thought I would let people know that Mazda has agreed to repaint my CX5 Crystal soul red Iam crossing my fingers it turns out OK shame that after paying as much as I did for this vehicle it has to be painted before it's a year old. No guarantees that it will not happen again just have to wait and see. Will keep everyone on top of this vehicle gets painted Mon. June 25 2018
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Just a quick note after hounding Mazda for months they have agreed to repaint my CX5 just to let you all know being painted Mon. June 25 crossing my fingers keep hounding people a good guy to talk to at Mazda Canada is a fellow named Nick mention my name if you like I'm sure he will be pleased I posted this. He's in customer relations. Pat
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Paint issue
I purchased a mazda 2 gt sport brand new in August 2017. I've noticed the paint is chipping and scratching very easily. I took it to a body shop and he said he couldn't touch it up because there is barely any paint on the car so he'd have to repaint the entire section! The colour I have is metallic deep crystal blue. Before this had a mazda 2 in aquatic blue and the paint was a lot tougher in 5 years no chips. Every time I hand wash the car I find new scratches and chips and I don't even drive a lot!
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Originally Posted by patjoe
(Post 168367)
Just thought I would let people know that Mazda has agreed to repaint my CX5 Crystal soul red Iam crossing my fingers it turns out OK shame that after paying as much as I did for this vehicle it has to be painted before it's a year old. No guarantees that it will not happen again just have to wait and see. Will keep everyone on top of this vehicle gets painted Mon. June 25 2018
1. Is Mazda applying the EXACT same paint, or a different formulation? 2. Is Mazda (or whomever is doing the repaint) applying the paint JUST LIKE THE FACTORY or some other technique/method? 3. Is Mazda guaranteeing the repaint, and that the repaint will not flake like the original? 4. What exactly IS the problem? Is it the paint? The way it was applied? Both? Something else? |
Originally Posted by SweetPete
(Post 168526)
I'm probably not the only one here who would like to know the following:
1. Is Mazda applying the EXACT same paint, or a different formulation? 2. Is Mazda (or whomever is doing the repaint) applying the paint JUST LIKE THE FACTORY or some other technique/method? 3. Is Mazda guaranteeing the repaint, and that the repaint will not flake like the original? 4. What exactly IS the problem? Is it the paint? The way it was applied? Both? Something else? |
OK, I've been through this. The Mazda dealer bought the original factory formula Crystal soul red paints from Pittsburgh Paint (PPG) and got his instructions from them, not from Mazda. Took him 2 tries, but he got it right. That said, the Mazda dealer body shop may have a better incentive to go the extra step to get it perfect.
Some factory paints have a little bit of "orange peel" surface that is difficult for body shops to duplicate, but the soul red is slick and easier to duplicate the surface finish. It is the exact paint look that is the tough part. Since only the front 1/4 of my Mazda was repainted, it had to be an exact match to the rest of the car. |
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