Its part of the power train system I did mention that earlier in this thread
Not sure what the relevance really is other then to id the different systems?
No one mentioned drivetrain in the warranty having to do with the spark plugs that I recall but I would have to read the complete thread again LOL ?

 

"Part of the settlement says any Powertrain work done would be reimbursed. I never thought to dispute the spark plug charge with Mazda USA. It was almost $300 with parts and labor. I'm wondering if Mazda would side with me if I disputed the service manager's decision to not have the repair covered by warranty."

You would know for certain Cali.
"But" most every vehicle warranty I have had does not include sparkplugs as part of the drivetrain as they are classified as “wear and tear” or “consumable” items.

 

On a separate by related note, I noticed the TSB for the valve stem seal mentions getting reimbursed for any oil changes done before the recommended mileage (7k or so, I think). I've done two oil changes since I bought the car in July 2024 and did them at about 3k miles each. Do you know if these would be reimbursed or would they have to be directly related to the valve stem seal consuming oil? The wording seems pretty broad.

 

Its a no brainer based on the information that cause was more then likely the removal of the spark plug.

Even if it were not MAZDA would not likely cover it and it would be at best a dealership discretion for a courtesy service.

I have removed and replaced more spark plugs then most any one I know of as well using a oscilloscope have personally seen likely every scenario having to do with a spark plug.
Its a mute issue anyway for one the op should have perused the possible free courtesy service from the used car dealer that sold him the Mazda but not MAZDA or any Mazda dealership and it should have been back when it happened, now it's all hypothetical.
I know what happen the person that removed the spark plug used an extension did not have the socket squarely on the spark plug and cracked the insulator. That would have been easily seen had the spark plug been saved when the service shop asked the customer if they wanted the old part(s) .


This is IMHO Another stupid thread!!!!

 

LOL... You can always try, but I read the TSB and don't count on it for several reasons... one is go back and read it again. and try not to read as an owner but as a service advisor. I can tell you that the oil changes would only be under the normal service recommend miles/months and that it would need to be done at a Mazda dealership unless you can show that you live more then I believe 50 or 100 miles of one?

It is nice to read an owner doing more frequent oil and filter changes then the service guide! 3000 miles is like myself but every oil analysis I have done at that miles states the oil can go another 2000 miles. LOL

 

I'm not sure if you missed the part where I said that it was advised that I not drive the car anymore with it having a cylinder misfire AND I had an upcoming road trip that I needed the car for so I didn't have a choice to suddenly get it towed to a different mechanic (like the dealership I bought it from or my own mechanic, for example). So with the car being at the Mazda service center, I had to get it done there.

No one offered to give me the old spark plug.

It is hypothetical at this point. Again, as I've stated.

I suggest you go back and read your responses. You've been nothing but condescending since your first response. It feels like you get off on feeling like you have some sort of power over people coming here looking for information that you might already know. It's great that you have a lot of experience but it sucks that you have such a negative way of sharing it. Respond all you want to my posts but I'm going to ignore them from now on. I'd rather get no responses than responses from you.

 

Dude the bottom line is you waited to long. Mabe next time you will know better?
It is all one sided what you claim was said and happened. I understand that but I read more or less on legalities and what should have been done.
You still have yet to when I requested to post the service invoice. I wonder why?
I don't need to re-read this thread maybe you do?
I try to help members but there is always that one member that is thinned skinned because of how I respond. You think it is personal against you but I don't have time to worry about hurting some thin skined members feelings like yours. LOL
Now you are predictable when a member does not like my responding style and don't like the information I post , taking personal. So obvious. LOL

Not knowing what state you live in because when you joined you were in such a hurry to start this thread you did not take the time as a new member to respect the forum and fill a little more information about yourself?
I reside in CA and Texas. I manage a service shop in CA and have a automotive business in Texas and Florida,

Do Service Shop Legally Must Offer your old replaced parts returned to you?

In general, service shops are not legally required to return old replaced parts unless a customer specifically requests them. However, many reputable shops do offer the old parts back as a courtesy. It is essential to confirm with the mechanic before the repairs begin to ensure that old parts are returned. If the parts are not returned, it is important to keep a written record of the agreement on keeping or receiving the old parts to protect your rights.

In California do service shops must offer your old parts they replaced back to you when the new parts are installed?

In California, service shops arerequired to return all replaced parts to the customer upon completion of the repair, as per the California Code of Regulations. This requirement is part of the Automotive Repair Act, which ensures transparency and protects consumer rights. If a part is replaced under warranty, it must be returned to the manufacturer, and some jurisdictions allow inspection before the shop sends it back. Additionally, if a part is specified to be replaced and there is a charge for the replacement part, the shop must offer to show the customer the replaced part upon request.

legalclarity.org


Not legally required

In Texas do service shop must offer your old parts they replaced back to you when the new parts are installed ?

In Texas, service shops are not legally required to return old parts to customers after repairs. However, they are encouraged to do so if the customer has requested it before the work begins. If the parts are replaced under warranty, they must be returned to the manufacturer. Some parts, like remanufactured components, may have a "core charge" that is a deposit refundable if the old part is returned. Additionally, hazardous materials like car batteries are subject to specific disposal regulations and must be retained for proper handling and recycling. To ensure old parts are returned, it is recommended to make a formal, written request before any work is done.

legalclarity.org

Not required

in Florida do service shop must offer your old parts they replaced back to you when the new parts are installed ?

In Florida, service shops are not required to return old parts to you when new parts are installed, even if you have requested them. This is because the return of old parts is a condition of the warranty claim process, and the manufacturer may inspect the failed part for quality control. However, if the parts are under warranty agreement with the manufacturer or distributor, they may not be returned to you. It is important to note that if you do not request the return of old parts before any work begins, the shop is under no obligation to save them


Most of those certification are mine as well my other Auto mechanics and Automotive technicians.

Now that you have wasted my time this morning I can go back to work and maybe fond a thread to help a member instead of one like you that does not like what they read for advise, help and recommendations.

 

You should be asking Mazda these questions not the people on this forum.
We are not Mazda representatives and therefor have zero say in what Mazda or a Mazda dealer does concerning what is and what isn't a warranty issue.
Contact Mazda or the Mazda dealer directly to get the answer you require.

Good luck

 

First your should state MAZDA corp and not a dealership but that's your thoughhts.....the dealership in the end will go to Mazda corp for the final answer anyway. LOL
Hmm somewhat accurate, but I am as I have said before many times on this forum an independent Warranty service technical that can and do occasionally for 3 local and semi local Mazda dealership warranty service. This having to do with anything warranty related except Safety warranty servicing in which if a Mazda dealership does not have a Mazda certified Factory trained mechanic or a person like me that has independent certification those customers are required to have their Mazda service at a dealership that has the required and qualified service personal.

I also have posted more than once that my own personal Mazda I have done anything Warranty related and was compensated for that service with the exception of the BCM which is a safety recall from Mazda. that has been an interesting subject between me and Mazda for a few years. They keep sending me notices I keep sending them the documentation of service fulfillment even have the removed BCM with the VIN match serial number and bar code information. but their legal department states that when I trade in or sell the Mazda a dealership will have to change the BCM again to sign off of the safety recall by federal law requirements. Red tape and politics.

Car Repair Advice Forum= at your own risk - Mazda Forum - Mazda Enthusiast Forums

Automotive Forums

Another source of information many people use on the internet is automotive forums. There are hundreds of forums dedicated to specific vehicle makes and models as well as more general automotive forums. Forums contain a wealth of information, but also a lot of misinformation and conflicting information.

The typical forum user will post a question in hopes that other forum users will respond and offer an answer or advice on how to solve the problem. But with all forums, there is no guarantee that anyone will respond or that any responses they do receive will be accurate or helpful. It all depends on the other forum members and who posts a response. Many forum users are quite knowledgeable and can provide exactly the kind of answer you are looking for. Other forum users want to be helpful and may venture a guess or offer an opinion that may or may not be accurate or may be totally wrong. In other words, it may be hard to distinguish good advice from bad advice.

Most forums are moderated to delete spam, rants and off-topic posts and comments that don't belong on the forum. But in most instances, the accuracy of the posts and responses is left up to the forum users. There's no editing or vetting or review of the comments that are posted. Consequently, if inaccurate or incorrect responses are posted to a question, other more knowledgeable users may or may not challenge a post or offer additional information.

We've seen many forum responses degenerate into endless bickering between conflicting points of view. We've also seen a lot of posts that totally contradict one another. There's nothing wrong with a good debate provided the people involved know what they are talking about. But unless there is some resolution to the debate, or some serious fact checking involved, the person who posted the original question may be left confused and no closer to finding an answer than when they started.

 

I understand how online forums work. My second reply in this thread says:

Quote:

Oh, I'm not posting thinking it would be resolved here. I'm just trying to gauge opinions and see if anyone has had a similar experience.