New to Mazda but have been waiting to be part of this group.
One week ago tomorrow I purchased a Mazda CX-5 Grand Touring with 79,000 from a Chevy dealership 45 mile from home. From my first inquiry my deal breaker was navigation, I was assured it was equipped several times and saw it during the test drive. On the way home at 8:00 pm I turned on the navigation and got the message, ‘your vehicle is does not have navigation…” I contacted sales the next day and got initial reassurance then have been ignored since, I've left text messages and voicemails being understanding and patient, I tried the manage without response and even sent them a picture of the EMPTY SD slot!

Today this 23-year-old sales person told me that (per manager) the navigation has “expired”, and I must go to a Mazda dealer to get it updated and should be no charge as it is standard on the Grand Touring. first I said OK, I will look into that and then came to my senses, no, no, no, I bought a car with navigation and your dealership needs to make it right, not me. The last response from them was that I bought a car from a Bertera (Chevy) inventory but this is a Mazda stock part that they cannot obtain.

Does navigation expire, what do you think is happening and what should I do?

Thank you everyone!

 

No it never expires. They maps will go out of date if not updated, but the SD card should live forever. The fact that they stole your SD is pure theft.