Mazda CX-9 This larger SUV adds a V6 option, as well as more cargo room, to the CX-7 option.

Coolant leak, engine replacement

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Old Apr 25, 2023 | 04:11 PM
  #41  
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Angry Exactly What Just Happened to me

This is exactly what happened to me except my engine is being rebuilt at the mechanic in the middle of nowhere that I had to abandon my car with. Not even 57k miles and the rest of the car is in perfect condition. Are there any recalls?



Originally Posted by Killswitch
My 2017 CX9 started showing engine was heating up and decided to drop it off at the local Mazda dealer. I am always regular about service maintenance, so when I got the news that the coolant was leaking and I need a possible engine replacement I was shocked. My car has only 57k miles on it and I am seeing other members here experienced similar issue? My warranty also ran out two months ago. I am dreading what they are gonna ask me to pay for a new engine. They are not telling me exactly how it leaked as I had it serviced just a month ago. They said they are waiting for Mazda HQ to report back how to move forward and engine replacement will take a month due to out of stock. It does not make sense why I have to pay for a new engine if this issue seems like a to be happening to most cx-9 owners. What are my options and I am at my wits end! Any advice is appreciated.
 
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Old Apr 26, 2023 | 11:17 AM
  #42  
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It wouldn't be a recall, those are for safety issues. It should be a technical service bulletin giving all the details and describing the circumstances when Mazda USA will provide the repairs (should be always unless the owner did something overtly wrong that caused damage).
 
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Old Apr 26, 2023 | 12:38 PM
  #43  
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Originally Posted by PTguy
It wouldn't be a recall, those are for safety issues. It should be a technical service bulletin giving all users the details and describing the circumstances when Mazda USA will provide the repairs (should be always unless the owner did something overtly wrong that caused damage).
So engine failing on the road is NOT a safety issue? What a crony BS world if so. And it’s gone!
 
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Old Jul 8, 2023 | 06:46 AM
  #44  
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Default Coolant Defect?

All, are there many that have had coolant leak issues with their CX-9? My understanding is, this is a common problem and owners are having to pay out of pocket for these repairs.
There is a class action investigation into this issue: https://www.sauderschelkopf.com/inve...investigation/

Let me know your experiences with this vehicle. Currently in need of a SUV. Thanks in advance.
 
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Old Jul 8, 2023 | 07:32 AM
  #45  
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Originally Posted by FriendlyExplorer
All, are there many that have had coolant leak issues with their CX-9? My understanding is, this is a common problem and owners are having to pay out of pocket for these repairs.
There is a class action investigation into this issue: https://www.sauderschelkopf.com/inve...investigation/

Let me know your experiences with this vehicle. Currently in need of a SUV. Thanks in advance.
Last time at dealer I asked about this TB engine design defect since I have a vehicle in the VIN Group effected. The service person said dealer service had replaced at least 15 engines. That’s at one dealer in the area.
 

Last edited by ds235687129; Jul 8, 2023 at 08:08 AM.
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Old Jul 8, 2023 | 07:42 AM
  #46  
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15 seems like a decent amount. Have you had this issue? Thanks for the reply @ds235687129
 
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Old Jul 8, 2023 | 08:17 AM
  #47  
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Don’t see any signs yet. May take to third party shop to inspect.
 
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Old Jul 8, 2023 | 08:44 AM
  #48  
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Originally Posted by FriendlyExplorer
All, are there many that have had coolant leak issues with their CX-9? My understanding is, this is a common problem and owners are having to pay out of pocket for these repairs.
There is a class action investigation into this issue:

Let me know your experiences with this vehicle. Currently in need of a SUV. Thanks in advance.
Welcome to the forum

LOL a class action investigation??? auh ok ...

Not sure about the intentions you have posting twice for that site to enter vehicle information. And this is not a common issue? I would suggest that if it is an attorney you are trying to get business for that you start looking at researching the number of production vehicles and exact model and trim vs how many are actually having any particle issue. Also you can randomly contact dealership and maybe they might tell you how many they have had with any particular issue. but don't count on that happening. Going to forums to find a statistic is not the best idea with any subject. There are to many people that will join multiple forums and post the same complaint which appears to a reader that there are more having an issue then reality.


BTW to other members this member has joined other MAZDA forums and posted the exact responses!
 

Last edited by Callisto; Jul 8, 2023 at 08:48 AM.
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Old Jul 9, 2023 | 12:44 PM
  #49  
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Originally Posted by Callisto
Welcome to the forum

LOL a class action investigation??? auh ok ...

Not sure about the intentions you have posting twice for that site to enter vehicle information. And this is not a common issue? I would suggest that if it is an attorney you are trying to get business for that you start looking at researching the number of production vehicles and exact model and trim vs how many are actually having any particle issue. Also you can randomly contact dealership and maybe they might tell you how many they have had with any particular issue. but don't count on that happening. Going to forums to find a statistic is not the best idea with any subject. There are to many people that will join multiple forums and post the same complaint which appears to a reader that there are more having an issue then reality.


BTW to other members this member has joined other MAZDA forums and posted the exact responses!
If there is smoke, compel discovery of engine/head replacement records. I thought Ford was bad. Mazda needs to step up to put out the fire.
 
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Old Jul 9, 2023 | 12:59 PM
  #50  
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Originally Posted by ds235687129
If there is smoke, compel discovery of engine/head replacement records. I thought Ford was bad. Mazda needs to step up to put out the fire.
I am not sure where you got your statistical information that compares any auto manufacture?
I would like to see that document!


Your comment is almost word for word on almost every make and model Forums. LOL

We do have at least 1 USA website that does support that pretty much all auto manufactures are pretty balanced with concerns and even issues needing to be addressed.
See: NTSB


As for customer service rating, again while they do seem IMHO biased depending on the geographics and not supported by empirical documentation are also pretty balanced in the auto manufacturing industry.
This can also be seen with a little time spent r4eserachingh and also importantly seeing who authored the information and where it was obtained. That will be some eye-opening information once you get to the route of the information.


I did d go look at your threads started and most all your responses, generally speaking most that have problems seem to support the idea that the problem(s) are global rather than small when comparing the numbers of production and number of verified actual related defects or real warranty problems and not just a warranty that was covered for customer courtesy?
 

Last edited by Callisto; Jul 9, 2023 at 01:04 PM.
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