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Soul Red Crystal Metallic

  #221  
Old 03-06-2019, 10:02 AM
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I just took my 2018 Mazda 6 which has soul red to the dealer yesterday. They said they're going to take it to the body shop and get an estimate for a complete respray as my hood, side fenders have multiple chips. I'm concerned they won't match it 100%, also how can they prevent this from happening again. Once they take pics and send the estimate to my dealer, they will reach out to Mazda and see what they say. Not really sure if I want a complete respray or not. But there really is no way to fix this. Other than have the respray done by Mazda themselves and put ceramic coating on the vehicle.
 
  #222  
Old 03-15-2019, 11:59 AM
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Originally Posted by mdmiller50 View Post
You guys have scared me. We currently own a 2016 CX-5 GT in Blue Reflex Mica that for the last few days I've been in negotiations to trade for a 2017 CX-5 GT with Premium Package in SOUL RED CRYSTAL METALLIC. It only has 7,260 miles on the clock. I have an appointment to see the car for the first time tomorrow morning. The dealer has had the car since December and they're telling me they can't discount it any further. Right. Reading about all the issues is giving me (1) major second thoughts about this car and (2) an excellent new bargaining "chip" (pardon the pun). I feel badly about all the issues you good people have experienced, and greatly appreciate you allowing me to discover it through this forum. If the deal is good enough I'll probably go with the wrap and cross my fingers, because we really like Mazda in general (this would be our fourth) and the CX-5 in particular. Wish me luck!
I bought the car discussed in my O/P (quoted above) on Feb. 27. Drove it exactly 102 miles home from the dealer in San Diego and gave it a good inspection as soon as I got it in the garage. I found one tiny chip toward the front of the hood. That weekend we took it about 200 miles north to Los Olivos to do some wine tasting. Inspected it again when we got back and didn't see any additional damage. Washed, clayed and waxed it after that and the paint looks beautiful. Of course that's not a lot of miles but others here have had nightmarish paint problems with not many more miles driven. My original plan to wrap the entire front end is on hold since it looks like I've been lucky so far. The prices I was quoted were also a contributing factor. The "assembly date" on my car is 10-17-17. Pretty late for a 2017 model I believe. Could that have anything to do with possible process improvements as far as applying the paint goes?
 
  #223  
Old 03-15-2019, 12:12 PM
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Location: York PA
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Originally Posted by mdmiller50 View Post
I bought the car discussed in my O/P (quoted above) on Feb. 27. Drove it exactly 102 miles home from the dealer in San Diego and gave it a good inspection as soon as I got it in the garage. I found one tiny chip toward the front of the hood. That weekend we took it about 200 miles north to Los Olivos to do some wine tasting. Inspected it again when we got back and didn't see any additional damage. Washed, clayed and waxed it after that and the paint looks beautiful. Of course that's not a lot of miles but others here have had nightmarish paint problems with not many more miles driven. My original plan to wrap the entire front end is on hold since it looks like I've been lucky so far. The prices I was quoted were also a contributing factor. The "assembly date" on my car is 10-17-17. Pretty late for a 2017 model I believe. Could that have anything to do with possible process improvements as far as applying the paint goes?
I suspect there may be many factors that contribute to the problem and to the likelihood that an individual owner will experience the problem. It could be influenced by the temperature, humidity winter road treatment methods, as examples. This forum is a small non-representative sample of all Mazda owners. (As you mention, your few hindered mile analysis is also a small sample.) I suspect the members of the forum pay more attention to their vehicles than the average owner. I also suspect that owners with problems are more likely to sign up for the forum. I am surprised that the typical car reviewer never mentions the problem. They tend to stress what a great color it is.

I would guess that the fact that in the first year of the life of your Mazda there has been few chips, there is a much better chance that you won't have the problem to the extent that others have.

Bottom line, individual results will vary.
 
  #224  
Old 03-20-2019, 06:09 PM
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Location: Brunswick ohio
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Default Mx5 2019 soul red



Originally Posted by Belize Bound View Post
I just purchased my third new Mazda in the last four years. Always very impressed with the vehicles. This last time we chose another CX-5 GT. We opted for the $595.00 Soul Red Crystal Metallic. I am not very pleased with the quality of the paint job that Mazda has so rigorously touted. After a very short freeway trip, I noticed several tiny chips on the hood. Never heard any rocks, etc. hit the hood during this trip. The paint seems to be extremely thin. Also there are very fine swirl marks which appear to be beneath the clear coat. Curious if anyone else has had problems with this new paint option. Will be bringing it into the dealership for further evaluation.
I don’t know how to post without quoting, anyway 700 miles and bad paint chips in hood!! Contacted Mazda and they gave me a service request number and also said wait a few weeks see if more appear before heading to dealer, guess they want to see if chips appear anywhere else, very disappointed cause we were very happy with car.
 
  #225  
Old 03-21-2019, 10:16 PM
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Use a microfiber cloth to dry....Just found out that bath towels are sometimes abrasive. Seems to help.
 
  #226  
Old 03-22-2019, 07:57 AM
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Originally Posted by Chunky View Post
Use a microfiber cloth to dry....Just found out that bath towels are sometimes abrasive. Seems to help.
not sure what you mean, these are actual chips to paint exposing the metal from road debris, I have yet to hand wash this car, this is a known problem to Mazda.
 
  #227  
Old 03-22-2019, 06:17 PM
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Originally Posted by Pico1 View Post
I just took my 2018 Mazda 6 which has soul red to the dealer yesterday. They said they're going to take it to the body shop and get an estimate for a complete respray as my hood, side fenders have multiple chips. I'm concerned they won't match it 100%, also how can they prevent this from happening again. Once they take pics and send the estimate to my dealer, they will reach out to Mazda and see what they say. Not really sure if I want a complete respray or not. But there really is no way to fix this. Other than have the respray done by Mazda themselves and put ceramic coating on the vehicle.
Originally Posted by Lulick9 View Post
We have a 2017 soul red crystal CX5. It had 100 chips on the hood and another 100 on the bumper cover. It took a year but Mazda finally repainted the hood, doors, A pillars and blended the rear quarter panels. Our Peoria, IL body shop took 3 weeks but did an excellent repaint. It looks better than the factory paint with less orange peel. It is back in the body shop as they forgot to repaint the bumper cover. Don't know how that will turn out and we will have to see how the repaint holds up.
hey who did you talk too? We only have 3 chips so according to corporate nothing happening even though only 700 miles on car. Any regional manager I could reach? Only other option is to file a complaint with Ohio Attorney General. Thx for any help or advice
 
  #228  
Old 03-23-2019, 06:32 AM
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Originally Posted by Stevencfd20 View Post

not sure what you mean, these are actual chips to paint exposing the metal from road debris, I have yet to hand wash this car, this is a known problem to Mazda.
I believe there are two related problems. The chips are obviously the bigger problem. Secondarily, it appears the paint is so soft that it scratches easily. The microfiber cloth to dry would help with scratches from drying the car but not the chips.
 
  #229  
Old 04-04-2019, 07:22 PM
ptw
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Hey folks, just curious: is the paint chipping still as big a problem on 2019 models as it was on 2018's and earlier? Or did they make some changes to at least reduce the problem (I doubt it is eliminated.)

I currently drive a 2007 Mazda3...really happy with the car overall and no paint chip problems. I am looking to move up to a 2019 CX-5 and I love the Soul Red, but if the paint chip problem is that bad I may have to reconsider.

Are the other colours very vulnerable to chipping too?

Thanks!
 
  #230  
Old 04-07-2019, 11:17 AM
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Originally Posted by ptw View Post
Hey folks, just curious: is the paint chipping still as big a problem on 2019 models as it was on 2018's and earlier? Or did they make some changes to at least reduce the problem (I doubt it is eliminated.)

I currently drive a 2007 Mazda3...really happy with the car overall and no paint chip problems. I am looking to move up to a 2019 CX-5 and I love the Soul Red, but if the paint chip problem is that bad I may have to reconsider.

Are the other colours very vulnerable to chipping too?

Thanks!
We do have a 2018 CX-5 and have no issues with the soul red paint. It's been used now more than a year and about 11.5K miles driven.
 
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