Mazda dealer experiance
Senior Member
Joined: Oct 2018
Posts: 10,616
Likes: 231
From: Northern California
My recent experence with Horne Mazda was not positive. I purchased a Cabin Air Filter from Amazon. I could not figure how to instal it, so I called Horne to ask if I could come by & have someone show me how to instal. The rep was quite abrupt indicating that I had to remove the door, etc, etc. He didn't seem to be willing to have me come in for assistance. Expected a lot better from a Mazda dealer.
Um...... you buy an aftermarket part (not even from the dealer parts department ) go to a dealer and expect free service or instruction from the service department how to install it and when they don't give that service for FREE think negatively about the dealership????
Last edited by Callisto; Nov 13, 2022 at 10:11 AM.
Senior Member
Joined: Apr 2021
Posts: 1,860
Likes: 30
From: Maine
My recent experence with Horne Mazda was not positive. I purchased a Cabin Air Filter from Amazon. I could not figure how to instal it, so I called Horne to ask if I could come by & have someone show me how to instal. The rep was quite abrupt indicating that I had to remove the door, etc, etc. He didn't seem to be willing to have me come in for assistance. Expected a lot better from a Mazda dealer.
And then "expect" a dealer to do it and/or take the time to walk you through the procedure free of charge.
There are multiple online videos on how to change the cabin air filter and almost anyone here could have told you how.
I certainly wouldn't blame a dealer for an issue that I created myself, but that is how I operate.
R i f
Senior Member
Joined: Oct 2018
Posts: 10,616
Likes: 231
From: Northern California
Um I don't think if you look anyone quoted you except to agree post #5? 
Now if I read your response incorrectly sorry. But I saw nothing about you asking about a NAV card on this thread?
Try here....Your thread.
2023 cx5 carbon edition - Mazda Forum - Mazda Enthusiast Forums
Now if I read your response incorrectly sorry. But I saw nothing about you asking about a NAV card on this thread?Try here....Your thread.
2023 cx5 carbon edition - Mazda Forum - Mazda Enthusiast Forums
Last edited by Callisto; Nov 13, 2022 at 11:17 AM.
Senior Member
Joined: Mar 2022
Posts: 224
Likes: 0
From: S.W. Indiana
My recent experence with Horne Mazda was not positive. I purchased a Cabin Air Filter from Amazon. I could not figure how to instal it, so I called Horne to ask if I could come by & have someone show me how to instal. The rep was quite abrupt indicating that I had to remove the door, etc, etc. He didn't seem to be willing to have me come in for assistance. Expected a lot better from a Mazda dealer.
I've been working on cars since I was 5. I've been fixing them since I was 10. (We won't talk about thoe 5 years again.
) If I've never done a particular repair before, or it's one I've done but not for a while, I'm not ashamed to attend the U of Y. (University of Youtube.) I don't know how many timing chains I've put in SBC engines over the years. The first one with a serpentine belt, I went over it and noticed a bolt that is open on the multiple belts but hidden on the serpentine belt setup. It probably saved my a good amount of time to watch that video.Granted, there are some videos there that are a waste of electrons. Mostly though, they are fairly helpful.
Senior Member
Joined: Oct 2018
Posts: 10,616
Likes: 231
From: Northern California
Last edited by Callisto; Nov 14, 2022 at 09:14 AM.
Member
Joined: Jan 2021
Posts: 38
Likes: 0
From: NC
Primarily to Lobstah on the 2nd part.
For an analogy:
Cape Fear Seafood has a delicious grilled lobster tail; when Publix had a special on tails I wouldn't have dreamed of going to that restaurant to ask the chef how he cooks them! (They turned out fine,)
As an aside our vacation house is in the Poland & Paris area if you know of any good steamed lobster places there or Lewiston-Auburn feel free to message me.
For an analogy:
Cape Fear Seafood has a delicious grilled lobster tail; when Publix had a special on tails I wouldn't have dreamed of going to that restaurant to ask the chef how he cooks them! (They turned out fine,)
As an aside our vacation house is in the Poland & Paris area if you know of any good steamed lobster places there or Lewiston-Auburn feel free to message me.
Last edited by Tim Turner; Nov 14, 2022 at 05:45 PM. Reason: Add who this was directed to
Senior Member
Joined: Sep 2020
Posts: 146
Likes: 0
From: Airdrie Alberta
I'm not certain why you or anyone would purchase a part that you intend to install yourself without knowing how to do it.
And then "expect" a dealer to do it and/or take the time to walk you through the procedure free of charge.
There are multiple online videos on how to change the cabin air filter and almost anyone here could have told you how.
I certainly wouldn't blame a dealer for an issue that I created myself, but that is how I operate.
And then "expect" a dealer to do it and/or take the time to walk you through the procedure free of charge.
There are multiple online videos on how to change the cabin air filter and almost anyone here could have told you how.
I certainly wouldn't blame a dealer for an issue that I created myself, but that is how I operate.
Senior Member
Joined: Apr 2021
Posts: 1,860
Likes: 30
From: Maine
Please tell us, if not getting free advice from the dealer, what were your expectations?