Infotainment - no spoken instructions/warnings
 

Hello
Has anyone experienced a problem with the infotainment system where the spoken instructions when using the navigation system do not get spoken - can't be heard even though the radio volume drops automatically?

You can adjust the volume level of the guidance independent of the radio, etc, perhaps yours is set too low to hear?

Thanks for your suggestion but no.
It's a problem which Mazda have recognised. The volume of the guidance can be set to the maximum and it still isn't heard and also when the spoken guidance is supposed to be heard the volume of the radio drops for exactly 30 seconds far longer than it need to.
As I said Mazda has recognised I have a problem and just keep telling me that they are working on a solution and it is now 4 months since they started saying that.
I just wanted to find out if anyone else has had this problem.

I was hoping it was something easy, but not obvious. I hope your issue gets resolved soon!

I'm not confident at all. Who would be after waiting 4 months after Mazda had extracted all information from the vehicle and claim they are working on it.
I think that Mazda have either out it in the "too hard basket" or think that I will give up expecting a fix. My third new Mazda and now the last.

Sorry to hear that, I wonder why they just don't give you another infotainment head? (So do you, I'm sure.)

I asked for the CMU (or whatever controls the Infotainment system) to be replaced at the very start but they refused saying that the problem could be fixed with a firmware/software update. That was FOUR months ago. I really cannot understand their attitude and mentality.
Maybe they feel now that they have lost me and so don't care less.

Ring up Mazda Customer care & lodge an official complaint. That should get the ball rolling.

Thanks Grim Reaper but I did that 4 months ago and whenever I call them for an update they only ever tell me is that Mazda is working hard to find solution and more or less tell me to stop phoning as they will phone me as soon as the solution is found. I find that a complete cop out and makes me wonder if they really are trying to find a solution. For heavens sake how long does it take - over 4 months so far!

Ring them back, tell them your going to the ACCC or fair trade commission, put some fear into them.

After finding that another 2015 CX5 Maxx Sport owner had the same problem which was fixed by replacing the 'voice module' I contacted the service manager telling him and also the dealer service department name which did it asking why they weren't doing that with my car. He replied that he forwarded my email to Mazda. I replied saying that I had no confidence that it wouldn't end up in a large abyss or too hard basket and that no other company would make a customer wait 4 months to get something fixed. That was 2 days ago.
To cut a long story short I had a phone call from Mazda today advising that a software/firmware upgrade to fix the problem would be released at the end of this month. I wondered why it won't be release before that as surely if they have fixed the problem why not roll it out now. Anyway I will be patient for another 3 weeks. So help me if it doesn't fix it I will be demanding a infotainment system replacement or I WILL take it to the Dept of Fair Trading.

Good luck and I'm so sorry this has been a pain in the *ss for you.

I experienced this for the first time yesterday. I first thought I had the voice guidance volume down but that was not the case. I restarted the car and voice guidance came back to normal. I just bought a 2016.5 about 2 weeks ago too. I hope Mazda finds an answer to this.Will keep an eye on this thread.

Sorry to find that you are also experiencing this really annoying problem (some 'experts' call it just a nuisance but it is more than that).
I had a call from Mazda to inform me that (after 4 months) they have a modification for the infotainment system which they expect will fix the problem.
Please NOTE that I was led to believe the problem only affects CX5 cars sold in Australia so the fix may not apply to cars sold in USA.
Your CX5 should still be under the original 3 year warranty so take it to a Mazda service centre, explain the problem, tell them that you know of others (in Australia) with the same problem and that you have been told there is a fix - NOTE that according to Mazda this will not be available until end of April so wait until early May.
Let us all know what happens.