Well being negative and the threat to never buy has the effluence of a mosquito on an elephant .

As for arbitration you didn’t mention if Mazda legal department agreed with that?

please don’t respond unless you are willing to redact your personal information and post your complete process documentation from complaint and all legal agreements for your case complaint.
Other wise it is just another one sided story sided.


I really don’t care for any member on any platform that cries like a baby when they don’t get there way and disregard that 96% membership on forums is people that while some come for help they don’t **** on the forum and threaten to spread there negativity toward the platform in this case Mazda.

 

Your first issue was choosing to use BBB AUTO LINE and not an attorney or your state's (Texas) lemon law and/or your own attorney.
BBB ATUO LINE (are not accredited by the Better Business Bureau)they "help you settle your vehicle warranty dispute without the need for an attorney".
Their current results that I could find are (1/3 buyback, 1/3 repair, 1/3 loose) and the Internet has numerous factual complaints against them.
They are only available to those dealers who actually use them (which means the dealer pays them a fee) which already puts you at a disadvantage.
Without seeing the actual paperwork or forms you signed we only have your word as what they said and no way of knowing what particular "fine print" was in them.
In other words, we don't have all the facts, just your complaint that might be real, completely fictious or combination thereof.

 

First and foremost, the arbitration was through the Warranty Policy found in the manufacturer warranty book inside the glove box of every new Mazda vehicle. I was also directed to pursue the VBB Autoline arbitration from Mazda Corp.

Secondly, if I sent all documents from this issue it would never upload and probably overload the system. Again, this has been ongoing since January 2023. But you can find some documents as well as photo's of the issues somewhere in this forum as they were posted before.

Thirdly, I'm not crying over "spilled milk" or anythingfor that matter. This is about MY EXPERIENCE with Mazda and them not standing good to their own warranty nor their own program summary rules. They are completely undermining the whole arbitration process (which is to have an fair and reasonable resolution for ALL PARTIES).

You are allowed to have your opinion of them, just as I am. I am allowed to voice my experience in hopes of saving anyone else from having the same bad customer service I have had. If you wouldn't feel some kind of way about paying $800 a month for a vehicle you cannot drive due to Mazda's failures, then you Sir, are a much better person than I.

P.S. I am not allowed to post anywhere the terms of their repurchase release agreements, offers. As per their own documents.

Feel free to ask anything you would like, or to just not respond, that would work as well. I need not explain the whole 24 months process to you unless you have help to offer. But, HAPPY NEW YEAR!!

 

Dude the treat you made to post so negatively and to continue to and to in as much as you said "SPREAD THE WORD" really shows your character!

The fact that you are defending yourself and posting that you can't show info with sensitive personal info redacted supports that.

I also suggest if you really must continue your crying go start your own thread before we get this locked or removed because of your negativity towards Mazda.
Dude as i said it serves no purpose except entertaining some members and most don't want to come to this forum specifically this thread and read your half information about what your experience is. It is so ONE WAY!

 

I'm fully aware of what the Mazda Warranty says.
When filing you also have to include ALL documentation concerning the issues not just some of it.
Per the actual warranty/BBB Auto Line "The arbitration decision is not binding on you or Mazda else you accept the decision".
You say you received a buyback, which means you agreed to the terms of the arbitration, whatever they are, but you have not disclosed those to us.
You also say Mazda has passed the compliance date for the buyback, but we only have your word on that.
If you do actually have that documentation any good lawyer will get you your buyback and related legal fees from Mazda.
Plus Mazda will face a civil/criminal penalty as well.
I'm also confused buy your statement: "stuck paying insurance on a vehicle I cannot drive".
Why are you paying insurance on a vehicle that is a buyback?
You should've turned the vehicle in, you don't get to keep it. They are not going to cut you a check if you still have the vehicle in your possession.

 

I'm never sure why people get so worked up reading other owner's complaints or problems. People read things like "I hate my Mazda" and think it is some personal attack, slight against the entire brand, then react with hysterics. I read a complaint and think things like "I don't care" "why did I read that" or "what agenda are they pushing or who do they work for". I can't speak for all states but in mine a lemon buyback doesn't even get you full purchase price. They subtract wear and usage fees to the date of the first complaint. Those fees are substantial.

I have a complaint about a feature on my 2022 CX-5: I don't like the remote start implementation. I have to use the app and it shuts off when you open the door to be restarted seconds later. I knew how it worked when I bought the car. I bought it anyway. It's a complaint, nothing more. I don't lose sleep over it and can't see why anyone would get hysterical reading that. No need to reply unless you have DATA and empirical evidence justifying my complaint.

 

So, to respond to your post. Yes, you submit all documents to the BBB Autoline (which I did at the end of April 2024 when i filed the claim). There are now 8 more months worth of conversation documented on top of that. I can't be expected to post all of that. Sheesh.

Yes, you must agree to the arbitrators determination before it will be binding on any party (which I have done). I will attempt to attach the determination to this post for clarification. Now here is the part that is issue. When you agree, you are agreeing with what the arbitrator determined AND THEN the manufacturer sends over a release agreement with calculations. The problem is Mazda's calculations do not reflect the arbitrator terms even after having the arbitrator clarify the determination. I have highlighted what terms are not being reflected in Mazda's calculation correctly. Also highlighted important information.

As far as paying insurance on a vehicle I cannot drive, according to the policy from Mazda, i must keep insurance and keep vehicle registered until repurchase is finalized. It will not be finalized until Mazda agrees to calculations according to the arbitrator's determination. I'm not going to sign a release agreement saying I owe Mazda $8,000. When according to the arbitrator's determination they in fact owe me $5,610.00. Would you?

As for the lawyer part, I've been in contact with over 20 Lemon Law Attorney's here in Texas and they will not take on a case that has already been through arbitration as there is nothing in it for them. I cannot go through a court on my own to file a Motion to Confirm because the way the BBB Autoline does it with the manufacturer sending calculations after the determination there is nothing to confirm from the determination other than what we already agree on, my vehicle is a lemon and I've been awarded a repurchase. The arbitrator does not submit calculations to confirm. (I'm assuming Mazda knows this and why the agree to such arbitration in the first place).

The BBB has no authority to enforce the award legally! As stated by the BBB compliance specialists. AND my only recourse would be to file for Breech of Warranty, Deceptive Trade Practices amongst other things. HOWEVER, according to the warranty of Mazda and agreement to arbitrate. I have to exhaust the administrative remedies first. Yet, Mazda and the BBB will not simply say that's it, close the case, or anything other than they are working on a resolution. Until the arbitration claim is closed I'm up the creek!

 

Lobstah, my friend and attorney that happens to live in Texas ,I forwarded him the documents. He said wish them luck . More or less about what you said and that arbitration from how it was explained to me so my understanding and “frankly Scarlet I don’t give a damn” at this point because it still goes back you Alice in wonderland wanting go on a negative rant on social media about her experience that has yet to be concluded.
I will say that it was strongly advised to hire a real attorney and go to an actual court of law with a suit instead of the Dog and pony show call the BBB arbitration No wonder Mazda has ignored it according to Wonderwoman ?

 

Now you see why I would feel the way I do? I did what was required and have still not received resolution. The 12th marks 2 years of this ongoing battle. I would have rather them have been able to repair my CX-5. I never wanted this outcome. I wanted to drive and love or at least drive my CX-5.

Anyway, thanks for the banter. It's been amusing. I just hope no one else has to go through what I have/am going through. Have a wonderful new year!

 

I wish my complaint was as simple as yours. Although, that feature is annoying, it's drivable.

I too, wonder why they get so upset. As if it's their company. I mean, I'm only stating my experience with the brand not saying the whole line is junk. It's more of the corporate individuals running the circus that have me so digusted. If I thought the vehicle’s were junk I wouldn't have paid that kind of money and traded my BMW in for it in the first place.

Their customer service lacks a lot to be nice about it. And their process for contacting people after you get a case assigned is the most ridiculous I've ever heard of. You cannot escalate the issue, speak with anyone outside the ONE person they assign you to no matter what. Sad is all i can say.