the tech did say that its not right, it hasn't thrown a code yet, that's the issue of the diagnosis . I have driven every cx-5 model year since 2013 this is the first time with this issue. I have driven the 2023-2024 models and the ones I've driven don't do it, I have video of the tachometer jumping up in the rpms as it shifts. They have a ticket into Mazda Canada, but no response yet. Not sure where you read on my reply that I said it was transmission, I didn't mention what component. You may have some of your response confused with the original poster.

 

First you hijacked another member's thread with your problems and BTW this thread is called..2022 CX-5 2-3 shifting issue . So naturally me mentioning anything having to do with an automatic transmission and shifting issues to a member asking about a problem would be normal.! Regardless of if you directly mentioned it on your own transmission or not. It's the title of the thread! Next....You NEVER mention important details like the Tachometer operations? As for comparing the other MAZDAs (often a bad idea on any platform forum comparing problems) unless you drove them for several days and serval thousand miles you can't use them as comparison with most issues and say it is like or unlike other Mazda's. There are way too many variables that would need to be considered and eliminated to even consider a like comparison.

So how many miles on your Mazda dn at what miles was the transmission pan oil and filter serviced?

 

There's a TSB for the rough shift issue. Applies to 2018-2025 non-turbo cx-5 Skyactiv-G A/T CX-5s with vin lower than JM3KF******565864 (pre aug 27, 2024 production).

Bulletin says shift shock when shifting from 2-3rd gear when engine is cold, caused by "improper TCM control logic", there's a software update to reprogram the TCM for this issue. Ask the service department to look at TSB# 05-006/24, it was recently issued in October of this year.

This is not "normal operation" regardless of what the "experts" on this forum tell you. I have a 2023 CX5 and have the same issues as the OP. Vehicle has been to the dealer 3 times and they acknowledge the defect. trans relearn did not work on all occasions. Ticket is currently open with Mazda and I have a CX50 loaner (no issue with trans). I expect the software update to be performed. TSB attached.

This gentleman had a new transmission installed by Mazda under warranty and has documented his experience.

 

New member is duplicating the same response on several threads see his profile

Please note that this thread is several months old since last response prior the new members. Mar 7, 2024 | 07:57 AM

 

Post the R/O -with # with pertinant data/ dealer name / mazda factory reps notes on replacement auth -

 

>>> Not worth the response...

 

Minus the useless YouTube video, thanks for sharing the TSB. Very informative and helpful post. I had that same bulletin applied to my 2022. It applies to all VIN in the covered years/engine. I have the service record and can share as proof if anyone wants to see it.

 

Got that correct
the you tube is full of missing information none factual information and bad unverified or fact check info based on un- verified sources of the same . For a smart guy you should seen that to some degree when you viewed it and a few more videos or at least one other by that person. In short one of the worst videos to use for any supporting information. The author of the video also was careful not to show all the details on the service write up and also who actually paid in the end Mazda or the dealership. Because I know and it was not all Mazda corp USA based on what was said in the video. Ya see there is only a couple of Mazda dealers close to his home and it would be easy to do an inquiry for service info , if you were connect to any Mazda dealer ships part or service department.
my guess is he was smart enough to know that making a video of that caliper and identifying the dealership could have possibly legal ramifications of sorts.
So if you are a simple owner or very light DIY I CLEARLY understand the thought process in liking the video .

 

I have my vehicle back after the the TCM was updated with the latest software by the dealership. The TCM update fixed the issue as per the TSB I posted. This was covered under warranty.

 

I just called my dealer and they verified that my 23 CX-5 falls within the vin number window and willing to schedule an apt to reprogram my transmixer under warranty. Wow, no arguments, or hassle. We shall see, haha