Pleased that this gets high up in Google search!
Last week - my wife who drives the car took our UK Mazda 2 2.0 tdi sport 140 in for 12k service and on picking the car up was told that she needed 2 rear tyres and on the job sheet - this was marked as asap. She was allowed to reload 2 children under3 into the car and drive 22 miles home.
On inspection that evening and the next morning - looked at the now usual area - inside edge of rear tyres and photos show the now all too familiar picture.
Thursday morning - rang dealer and he suggested to me that it was not his fault - under inflated - suggested that this was not the case, had he heard of this problem before - he had not so I quoted some of the UK cases below. Can you log this with Mazdauk, this was easy and the woman admitted on the phone that this was not a unique problem and that she had conme across this more than once.
Garage then phoned back to ask if I wanted tyres and they could order in. Reply - yes but we will not yet decide who pays for them... will get the Dunlops in.... do you konw what is causing this? - no sir have not seen this before!
Thursday eve - firm letter to MD at garage suggesting poor car and faulty product that created this problem after 12k and negligent action to allow the car out of garage with casing showing on one tyre and extreme wear on others.
Friday am - car collected by Mazda Assist and not had to drive 22 miles on close to or illegal tyres - (3 potential points per tyre) and hire car delivered.
Service approach has jumped up a gear and tyres still not in on Saturday... but lots of phone contact and now a suggestion that all 4 tyres are to be replaced..... we await the phone call on Monday morning.
What concerns me is will I be here in another 12 k miles with the same issue or can the garage sort out a solution?
The tyres and cost are one aspect - but the long term prognosis is the issue.
We have a Vauxhall Zafira - and it is not as good as the 5 in terms of space, forward visablity and using it with a young family - we want the 5 back as all other aspects are very good.
Will keep people updated as to the final outcome - but looks like 4 tyres at present - but % still to be discussed.
We also had steering noise and the steering rack was replaced - 6 months ago over a period of 2 week in garage. have only had a slight nice back since - once - seems to have curred it.