New Nav System Issues

OK Nav System users. My new Speed 3 has Nav. Everything seems to work OK except that I cannot get it to show the POI's. You know, like Gas Stations, Restaraunts, etc. I am beginning to believe my software is bad.
 
Anyone willing to set me straight? Walk me through the steps.
 
How about a technical support number?
 
I read the manual three times and can get no POI icons to show on the route map. After "Quick POI" from the "Menu", I select a category but then nothing happens. The manual says I should then select, "show" - ?? no such option!
 
Thanks in advance!